CardPoolReviews 759

After 10 days of getting one email and not hearing from them again, I emailed and called multiple times and still could not get a straight answer from them. I kept getting told it takes 3-5 business days, but it been almost 2 weeks! They stoled my card and never paid me!

I bought a gift card, got a message a couple hours later saying there was an error processing my card and my order was canceled to call my banking institution. I called my bank and they said that Cardpool received an approval code and the charge would in fact go through. Sure enough, I checked this morning and cardpool took the money from my bank but never issued out my gift card. I have tried numerous times to reach out to them to no avail.

So, I contacted the BBB and filed a complaint. Cardpool got back with me quickly, fixed my issue, refunded me for the gift card and informed me that they were working on new developments to provide better (or any at all) customer service. Apparently they have been wicked understaffed and couldn't take care of what demand they had. Who knows. Either way, I can say my issue was fixed. I will from here on out how it goes. Before this issue, I had never any problems with them. Hopefully, they can get it together and make strides in the right direction.

I sent them the information for my gift cards and never received payment. They do not pick up their main phone number and they do not answer their email. I finally got a response from their facebook page and they gave ne this number *******694. They didnt not answer the first 5 calls and then they finally answered and said Dominos Pizza, what can i get started for you. I called again and they answered Carpool. But it was the same person and number.

I went to a kiosk to sell 2 Walmart gift cards. One had 50.00 the other 40. The first kiosk I went to wouldn't scan my ID, so during rush hour and an hour drive, I go to another kiosk, go thru the questions. I accepted their offer, they even sent me the code on my phone. Finally it pops up with this generic message how they couldn't take it, and couldn't tell me why. What? Tried 3 times with both cards. SAME BS EVERYTIME. HUGE disappointment, will not reccomend, nor use ever again. I will not use Coun Star either or any company they are partners with. Too bad too because it seemed like an awesome machine. DO NOT DO IT. Especially after reading these, I'll not use the website either. A big F YOU CARDPOOL.

I sold them a bunch of Macy's cards and sent them the pin numbers of all the cards. They sent me a check for them. Several months later, they claimed I never sent the pin numbers and charged back! I have emailed and called numerous times. The one time they emailed back, they said they would look into it. After that, zero response. It has been extremely frustrating to work with an unprofessional organization that ignores your calls/emails for an error on their side.

Caveat Emptor! Do not buy or sell your cards to this shady organization. They are horrendous.

I mainly wanted to sell them a Best Buy gift card I had lying around, and went through the process on their website. They describe it as pretty easy, and that they will give you an amazon gift card in under 1 business day for whatever they appraise your gift card for. I sent in my info and waited almost a week before they came back to me with a vague response of "our risk assessment team has decided not to accept the card..." and that they were unable to provide any more details. I'd avoid this website.

I began using Carpool.com cautiously at first and then when I began a major home renovation I began using them much more. I did have a couple of cards sent to me that though they were ordered for online purchases they could only be used in store only. No problem, I thought and continued to buy over $1200. 00 at JCP only to find they could, again, only be used "in store only". This was annoying as I, again, had to go in and use them, in store as they were sold, once again, as online only to be usable in store. I began worrying a bit as I had purchased over a $1000. 00 in Home Depot to be used online as they were special orders... again, sold as online but found out they were for in store only again (merchandise credit only)... this time I wanted a refund from Carpool. This is not an easy task ~ you have to email them (no direct line) and wait for them to get back to you... you may have to email them more than once (as I did) and when someone finally emails you back you will probably have to go back and forth before you can get them to check out your cards. Meanwhile, they have your money... finally, they say, once again, that yes, the cards WERE for mdse credit only and can't be used online so they WILL refund your money... except they don't... they refund most of it and when you, again, write them with detailed information they say they DID refund me all my money... except, when I emailed them another detailed response with each and every card they never write back... even when you continue to reach out to them... So, though I have literally spent thousands (yes, again, major renovation) they lost my business over a lousy $10 discrepancy... crazy... my correspondence with them has always been polite/professional and I noted it was a tiny discrepancy but it was more to the point of having been strung along for WEEKS and then to not be refunded correctly... it was truly the "straw that broke the camels back" type of thing. I now use Rakuten and any other discounted sites/cards but I do NOT use Carpool any more and I will NEVER recommend them. I will, in fact continue to tell people of my experience and say "use at your own risk".