CardPoolReviews 759

If I could give zero or negative Stars, I would. After using them twice back in 2017, I thought they were trustworthy. Since then I have tried on three separate occasions to sell them three separate cards that I now suddenly have a zero balance on, but have never gotten paid for. I realized there was an issue once I kept receiving a message back stating that I could not use a prepaid debit card. That was when I tried to use my PayPal Business or Chime card. Ok. Fair enough. So, if that's your policy then so be it. The order/request should never have been processed. Now, what I would like to know, is... why all of a sudden do I need to be verified again, charging my account $1 simply to verify my identity even though I've already sold 2 prior gift cards and have an account? And two... where did the money of the gift card go and where is MY money?

Wish I had found this site before I used Cardpool. I sold them 4 gift cards. One of them was required to be sent by msil, which I did, and they did send me an Amazon recemption code for that one. The other 3 were sent digitally and I was supposed to receive an Amazon gift card by mail within 1-3 days. It's been about 6 weeks and I've received nothing. I have contacted *******@cardpool.com multiple times and noone responds or gets back to me. I have sent emails and noone responds. I tried calling and leaving message and noone responded. I assume they have stolen the value of these cards now and I'll never get paid. I filed with the Texas BBB. If I need to file with Attorney General or other, I will do so.

I sold them my gift cards in exchange for and Amazon card. It has been over 1 month and I have not received payment. I have contacted 14 times.
I sold them several gift cards on November 27th 2019. I was given to expect that payment would be received within 3 business days. It has now been over 1 month. I have called and emailed over 14 times. Emails were met with auto responses saying someone would get back to me. They did not. Calls and several voicemails were largely ignored. 2 times someone did pick up the phone and stated that my issue would be "escalated." No one followed up with me after those calls. I believe that this company has stolen the money on the gift cards I sold them and are evading me.

I used Cardpool to buy discounted gift cards for a while with little problem. Then I noticed that deliveries of e-gift cards took longer than usual. That was followed by the company sending bad links and then their system went completely done, disabling everyone from accessing their gift card links.

Ultimately what followed was them sending out fake codes. After repeated attempts to contact them by email and social media, I filed a dispute with my credit card. They replied falsely stating there was evidence that I used the card yet they failed to provide any of that evidence and also failed to sign or even name the person who answered the credit card dispute.The retailer has no information on the gift card code because it is a fake code.

I eventually filed a report with the Texas Attorney General (their processing center is located in TX) and the FBI. Everyone should not waste their time with the BBB. The BBB is an intermediary--they only push papers between parties. If anyone wants enforcement and to get their money back, they need to contact law enforcement. Wire fraud is a federal crime, punishable up to 30 years in prison.

There are multiple complaints with the BBB and Twitter. They have an F rating.

I logged onto their website on 12/23/19 to sell an Olive Garden gift card. Their website indicates a 3-4 business day turn-around. It is now 1/7/20 and I have seen nothing. I have emailed--no answer. I called Customer Service. The person I spoke with said Customer Service does not have a direct # to call so she took a message -- RIGHT. She also said to email Customer Service -- I told her I already had with no response. I would say if you have an alternative vendor to work through, try them. This is my first--and last--time with CardPool.

I sold a $300 Amozon giftcard to cardpool, after a week of waiting patiently, I sent an email to customer support, they replied saying, payment will be processed shortly, after this they stopped replying my emails. I never received payment for my gift card. I was gifted a $250 Bestbuy giftcard during the summer, I needed to exchange for cash, a friend of mine Karen told me how she exchanges gift cards for cash from a group of giftcard merchants online and got paid everytime, I had doubts, but decided to give it a try. I sold my $250 Bestbuy giftcard, and after 4 days, I got $215 sent to me via PayPal.
I decided to write this review because Sleektradings is legit & I don't want others to lose their giftcards to cardpool.
If you want to sell your giftcards.
Visit sleektradings.co.uk or send an email to *******@outlook.com.

They offered me money for my two gift cards and told me to send them to them in Oct 2019. I have yet to receive my cash from these cards nor have I received my cards back as they stated. If you send them an email they don't reply and if you call them the music plays acting like it is connecting you to someone then it says no one is available and hangs up on you. I have filed a better business bureau complaint which they did not reply to and now have a complaint at the Attorney Generals office. Now I am still waiting.