CardPoolReviews 759

We are giving them 5 stars because the site works just as promised. We had never sold a gift card online before so we were a little worried. We had a gift card for $400. We sold Cardpool our gift card, entered it electronically, received an email immediately with a promise to send the check after our card number was verified. Even though it was after 10 at night, we received a follow-up email 20 minutes later stating that our card had been verified and that our check was on the way. Email said that check would be sent in 5-7 business days. We received it in 5 days. Yay!

Cardpool is a JOKE! Check the BBB and they have TONS of complaints filed on them. They will fill orders here and there but have more complaints than positive for sure. I had to file a complaint with BBB and have my attorney send a letter just to get my e gift card from them. They run the business from a UPS Store rented mailbox, that should be the first clue!

Go elsewhere unless you like to gamble because the house always wins!

I purchased a $130 amount of Macy's e gift card. Their discount rate 10% was actually better than others. They informed that I would get an email had an e gift card number within 24 hours. This was my first experience to buy discounted cards. I noticed that a transaction was in pending on my bank account. My order was placed at 10 am, they gave me a call at 4:30 pm, that was to verify I am the account holder. Next day I tried to get them back, but my calls were forwarded to voice mails. I didn't hear them back, so I regretted and worried very much. I could finally reach to a customer service. She was very unfriendly, sounded like hating the job. She verified me with few questions. The transaction was cleared after the verification. Although I was impressed with that, they didn't prepared a decent customer support at all, super slow responses were so frustrating. I don't really think that I would be going back. I gave 2 stars, one was for the better discount rate and the other one was for the secured verification.

Wish I have check the reviews before the purchase from card pool. However first time purchase was successful. Made the second purchase paid 172.00 for a 190.00 lowes card on 03/11/14. After 2 days no reply no nothing. Then I found out there's no number to call and it makes worry a bit. No choice so send them an e mail, got a sample reply saying they are so busy due to post holidays sale. ( Holiday)? This is March what holiday, send them 2 more e mail and they told me that they have issue a refund on 04/14 but I check on line with my bank after 3 days. Still no show of my refund yet. At this point I wish myself good luck and keep waiting
My advise at least find a company that has a number to call or someone to talk
This company has no number and it makes you think what company has no phone for customer to call or simply they just don't want to talk to you!
Stay away from this.

Since the beginning of 2014 I started to purchase giftcards from Cardpool. My purchases were under $30 per card and had no issues. In late Feb. Had an incident that I received a gift card about two weeks after placing an order. Now, I ordered an Starbucks e-gift card which is a paper card. I received it in the proper amount of time but I got a piece of paper with a picture from starbucks but not numbers, no barcode, nothing. So how am I suppose to use this? The lack of a customer service number is just unacceptable. There are many other gift card retailers that provide better service, a delivery confirmation number and a customer service number. I won't be using Cardpool anymore, not worth the hassle.

I don't even want to give a star to Cardpool.com. Their service is sucks. Before I buy a bulk big gift card amount, I tried a small amount and make sure it's not scam first. First, the website doesn't show any customer service phone number which is weird to me. Then I send them an email to check my order status, no response at all. It has been a week and I am still waiting for my gift card. Hopefully, I didn't lose my money.

After this experience, I will never do business with Cardpool anymore. Raise.com is a good choice for me to go...