CardPoolReviews 759

This company used to suck... I was warned about them... But then they got bought out. The Parent company of CardPool is now BlackHawk Network and they can be reached at *******990. I have been using Cardpool for several months now without any of the incidents I used to have in the past. The last time I had a bad GiftCard... they refunded me... Plus $10 as a thank you for my trouble. They returned my emails and returned my phone calls... I now recommed them to my friends.

I am shocked at these bad reviews. I am a buyer, not a seller, so I can't comment on that part of the business. However, I have been buying gift cards from different discount places for years and Cardpool is by far the best. It is so good, it is the only place I buy from now. They give a 100 day guarantee on the cards and I have taken advantage of that only because I give them as gifts and sometimes I will get a card I can't send. I give them to my nephew and nieces and their mother knows I buy them on the 2nd market. If she ever had a problem using them, she would tell me. My credit card is credited immediately when I send one back. Whenever I have e-mailed them, they are prompt and cordial.

I can't even give them any star. I believe this is how this company make money. They take your card sell them when a buyer bought your card. Then they sent you a check. I have sent them my unwanted gift cards. Take them over two to process, but I get my gift card back in another two week later. Said they unable to process my order. Give me no other reason.

I ordered 8 cards and they arrived in 4 days.
I am very pleased and would recommend to everyone.
I don't agree with the negative reviews. My experience has been 5 star!

The positive reviews on here are from people who work there... NOT actual customers. That gives you even more insight to what a scam this company is.

This company is a joke and no one can figure out how they're still "in business." They will take your money then never deliver your gift card. If you email them, you get a standard reply saying they will get to you in 24 hours, but never do. If you report them to the BBB, they just say "This customer's account has been closed by our risk department, so were not able to accept these orders. Per our policy, our customer support team prioritizes only those requests from customers whose accounts remain in good standing."
Or
"We understand the frustration of the customer about not receiving their intended order. According to our terms and conditions of our "Refer a Friend" program, the customer did not comply with everything that was listed."

It's shocking how not a single person gets what they ordered from them.

Sadly, after a couple of perfectly fine experiences, I had two epic fails. Orders were not fulfilled, customer service took a week to respond, and then the answers back are simply nonsensical. Sad, because the concept is great, but these folks seem to be processing orders on index cards, or have no internal inventory or system controls. I suggest staying away, and I seldom leave negative reviews.

I have been purchasing from them for over 1 year - A LOT. I hate to buy anything now without buying gift cards at a discount first. I have NEVER had a problem with them yet - that was their fault. I made a mistake once and they promptly fixed it for me via emailing them. So far nothing has been wrong with any physical or e gift cards/ I buy both. I have never sold a gift card to them. I LOVE doing business with them and I feel confident that if something went wrong in the future - they will fix it.

Yesterday I sold some old gift cards to Cardpool. After reading the negative reviews on this site, as well as the fact that their process requires you to just blindly trust them, I was incredibly leery.
They came through though. I uploaded the codes in the afternoon, received a phone call a couple hours later where I verified some info, and got my amazon gift card for the full amount emailed to me before I went to bed.
It couldn't have been an easier transaction.
I cant speak for what happened to other people, but for me it was excellent.

It takes forever to even get an e-gift card. No phone number to call. Awful service.

SCAM SITE. STAY AWAY. SCAM SITE,. STAY AWAY
I
Can't even begin to express my level of anger and frustration with this company. I sent in 3 Shell Gas Cards (2 x $100,1 x $25). I received an email stating that they could not verify the amount on my cards and therefore were sending them back to me. I received the cards back. LESS THE $25.00 CARD!

Furthermore, all you have to do is go onto the website on the back of the gas card www.rpggiftcards.com/checkbalance. And any idiot can see the current balance on the cards. I just did it for both of the cards returned to me and low and behold, both $100.00 cards show a $100.00 balance remaining.

Cardpool is a scam... they suck!

It's not about the money... it's the principle.

I'm not sure why the reviews are so bad. I purchased gift cards from cardpool on 2 deferent occasions. Last year I purchased an Applebee's giftcard for a gift, it arrived within a week. Today I purchased New York & co electronic giftcard, which was emailed to me within 5 minutes from purchase. I had no issues at all using it. Will definitely use this website again!

Terrible customer service. Was contacted by customer service to confirm my order with some additional details. "No problem" I thought... except they never answer the phone! I finally got a hold of the one customer service rep (Amelia) and confirmed all my details only to receive an email that my order was cancelled,

Choose one of Cardpool's many competitors, you'll be glad you did.

Cardpool customer service sucks. They don't show respect nor care for the customer. They have the worst customer service...! When the order was placed, the e-gift was supposed to be delivered within one business day but after 2 days I got a call from customer service saying it's a verification call asking cross street #( some junk questions), etc...

My sincere advice to fellow customers, DON'T BUY FROM THIS SITE... stay away from cardpool.com

Avoid this company like the plague. They have some of the worst business ethics and customer service of any new startup.

I placed an order on the 8/27/14, and they charged my credit card. I patiently waited for them to physically mail me a sheet of paper that had my gift card information (why they can't just send it electronically to save time is mind-boggling).

After about a week of waiting, I check my order history and find that nothing is there. Then, I received a refund on my credit card for the amount of the order. All of this without any notification or warning. Complete radio silence over the entire experience, leaving me waiting for over 2 weeks total for what I thought I had purchased.

This happened to me twice consecutively, and after this last time, I don't even want to waste anymore of my time or money on this company. Cardpool is a joke, go use Plastic Jungle or any other gift card exchange. It wouldn't take much for it to be an improvement over this establishment of neanderthals.

Sent proof to customer NO service of a referral who clicked and purchased but they refused to look into it and dismissed me entirely. Wrote to company and no response. Would not do business with again. Don't value customers.

SCAM ALERT! You call and it send you to voice mail. Really? I was charged, and 3 days later, no info regarding shipment has been sent. The e-codes should have been sent within 1 day. I've received nothing. Emails are not answered either. DO NOT ORDER FROM THIS SITE! Also, stay away from cardapex.com and giftcards.com! Issues and sketchiness! I'm about to call my credit card company and report them.

Stay away from Cardpool, they don't reply to emails just ignore their customers. No help at all!