CardPoolReviews 759

I've used several of these discounted online giftcard sites and this is the worst. All other sites send the e-card within hours, so far it's been a day and nothing. Raise.com also offers $5 discounts on cards, use them instead.

I have used Cardpool for over 5 years primarily for buying cards but also for selling. I estimate that I have bought over $20,000 in cards for remodeling 2 homes and updating my kitchen ware. I sold a number of gift cards that I received when I retired. I have always been pleased and have encouraged many friends to use them.

I initiated transactions on Cardpool.com to send gift cards in exchange for checks. The amounts offered were about 85% of the cards value which sounded too good to be true (and was) however, I agreed to these amounts, printed the shipping label provided by the site and sent the cards including the invoices. As this is now two weeks after I sent the cards and I have not received any confirmations the cards were received, also the info on the site indicates the cards weren't received so I sent an email to *******@cardpool.com and got a response that the cards weren't received. The person responding also asked if I had the tracking number. No tracking number was provided on the shipping label documents which should have been a red-flag. The folks at Cardpool are well aware of this and unfortunately I'm just now realizing this is why this scam works so well. No way for the "customer" to track the shipment and they can take the cards and simply claim they never received them. Only after I shipped my valuable cards to them did I find negative reviews of others claiming this same issue happened to them. This may have started as a legit business but after profits weren't increasing to someone's liking, they may have adopted a more fraudulent operating model. Any positive reviews are probably written by they're own employees. Stay far, far away!

I ordered a large amount of Home Depot e-gift cards for a remodeling project. I missed the verification call later that evening. Since then, I have tried to call back 15+ times and left several messages. Nobody is ever available to talk to. Also, I sent the support team multiple e-mails and have not received a response. It has now been a week and I have no gift cards and no communication from Cardpool.

This morning I sent another e-mail to cancel my order and disputed the charge with my credit card company.

What a scam of a business these people are running. Two times (first two and last two times) I tried buying gifts cards. Both times they took my money, issued a refund one week later saying that my purchase had been cancelled. The first time I thought that maybe it was just bad luck. I tried it again then the same thing happened. They took my money, sent a confirmation order, they they issued a cancellation informing me that they would refund my purchase money. ONE WEEK LATER! SCAMMMERS! They are probably using the money for other stuff. What a bunch of thieves.

I was nervous to send my giftcards to cardpool.com because of the negative reviews on this site, but I figured I might as well take a shot since the gift cards were collecting dust on my shelf for almost a year. I found the online transaction easy and I received my payment about 1 week after I mailed the gift cards. All in all it took about 1.5 weeks from Pennsylvania - California - Pennsylvania. I never received an email confirmation that my check was in the mail, though I could login to cardpool.com and view the status of my order at any time. Would have been nice to have a tracking# for the check too. But, alas. It all worked as advertised and I am a satisfied customer. Would recommend to a friend!

Wanted to buy some electronic gift cards. Thought they would email it next day (like it says on their webpage), but they had to verify "something", even though my card went through fine for the $200. They called me once, 18 hours later, on my lunch, I missed the call, by two seconds so I called them back right away. Voicemail. Called 10 other times before I gave up. Waste of time. Had to go through the hassle of a refund because they are soo slow. When I buy e gift cards on eBay, I never have this problem.

Not sure what these other people are complaining about but my experience with cardpool has been great. I purchase Wal-Mart and Starbucks card all the time through this website and company without a problem. Service is prompt and really is a bargain considering how much I save paying less than face value of a gift card.

I got a Steak and Shake $100 gift card for $76 that's $23 savings! Then when I went to steak and shake it was the weekend and kids eat free with every $8 you spend on the weekend. I ended up getting 3 kids meals and 7 adult meals with 5 shakes and two drinks for $56 including tax! I still have $40 on my card so it's like I only spent $36! Check them out frfr!

Don't fall for this scam! Promised a check for 18.75 for fandango
Gift card I am still waiting for the check. Impossible to get thru to customer service.
Avoid like the plague. Not sure why they have not been sued for fraud!

I read the reviews of Cardpool *after* I'd sent them the gift card info (we had a $50 Target card and they offered $44). So I was pretty leery of sending it off to them, but a few days ago I got an email saying a check was on the way, and today we got the $44, no hassles, and very prompt. I would use Cardpool again, for sure.

One of the worst companies I have ever dealt with. Days and days went by even though they promised 24 hour service for delivery. I emailed them, and then they said they couldn't tell me why, but they refused to give me the promised money for my cards. I have moved out of the U.S. the cards cannot be returned to me and I have lost over $1000. Completely dishonest service.

I have dealt with Cardpool many times over a period of 2-3 years and had been very satisfied. However, I bought a Chili's card about 3 months ago for $50, and there was ZERO balance on it. I contacted the company immediately -- and then again, and again, and again, and again, and again -- but they have yet to do anything about it. No one returns my phone calls or emails. Up to this point, I was a loyal customer. However, it appears I've now lost my $50 and there's nowhere I can go to get it back. This is a game changer. Warning!

I am amazed by negative reviews. I have done about 10 transactions with them, buying about $500 in cards each time. I have had zero problems. This took place during the second half of 2013 and all of 2014. I've saved money at several stores with this.

This company was quick to take my money, but then shipped the card to te wrong state. They don't offer a customer service number, so after I emailed them 4 times when my card didn't arrive after the 3-7 BD quoted, they said even though it was shipped to the wrong state, their policy is to make a customer wait a full 3 weeks to see if it arrived. If it doesn't, I was told I'd have to contact them again, and they might refund at that time. This company is a scam! Go to giftcards.com. I normally order from them, but they didn't have the card I needed. I've never had any issues with that company. Carpool.com has no customer service skills, and couldn't possible care less about their customers. They just want to steal your money and never delivery your porduct, then you have no way to contact them, and are at their mercy to respond to your email. CLOWN ACT!

It all seemed so great and easy. Unfortunately, I did not see this review site before I sent my gift card to Cardpool. I got a prepaid label from Cardpool (by e-mail after filling out form on website), dropped gift card in mail, but they claim they never got it. I am very dubious given all the negative commentary on this site. Won't use them again.

I was pretty skeptical of Cardpool after reading so many negative reviews. However, almost all of the reviews from sellers were positive (and they have an A+ rating from the BBB) so I decided to send Cardpool $300+ in various gift cards last week. I put tracking on the package to keep an eye on it, and just like the website promises, I received my Amazon gift card via email the day after the cards were reported delivered. I'm very happy and I will definitely use this service again.

I ordered a Walmart card got a verification call the next day and after 5 days they replied me back saying we cannot process your request. And we cannot explain further on the reasons. I am not sure why and for those who don't believe I will copy the email content here.
"Unfortunately, we're not able to disclose any further specifics regarding this process. We truly apologize for any inconvenience to you." infact they returned the payment with 1 penny less than what I actually ordered. Just imagine what 1 penny from 1000 people will earn for the company.

Note: I would give NO Stars, but this site force me to select atleast one star (Doesn't get any worse than this. Stay away!) - infact that comment is nice :)

I have only used this site twice, but times they were quick and easy to process. I am a buyer, not a seller, so that might make a difference. I am so 'stoked' to get gift cards at a discount! So it takes a few days to get the physical card... worth it to me. Will alert this site if something goes amiss. My mom just bought cards from them.