CardPoolReviews 759

Cardpool promises a lot up front, but after you give them your credit card they turn into the DMV.

Before buying an emailed "instant" gift card realize that its not going to be there for up to one business day and that they may ask for additional information while tying up your money with a live charge.

I needed to buy some merchandise from an online retailer that was time sensitive relative to available stock and pricing. Cardpool, again before they take your credit card, promises instant access to your gift card. In fact the gift cards are labeled "instant" on their site.

Unfortunately, instant does not mean the same thing to them as after your transaction goes through you do not get a gift card as promised but rather a page saying it can take up to a full business day and maybe longer for you to get your "immediate" delivery of the gift card.

It is very disappointing that there are still vendors out there using deceptive trade practices and I regret not doing more due diligence before giving them my credit card.

This website does not even have a phone number in 2017 but has tens of thousands of dollars worth of gift cards for sale. Enough said. But what there's more, you will never receive your online gift codes upon purchase. Instead you will receive an email saying your identity needs to be confirmed and you have to send emails back and forth because they have no phone number. Use "Raise.com" or ""Cardcash.com" for fast and safe transactions. Run from this website and run fast

I had a gift card that was given to me from my company at a Christmas party. The card that I received was no longer in business in my area but was still usable around the country. So I looked up the best place to get cash for my card and "this was it." Offered a check for cash or a card for amazon for a higher profit so I took the amazon gift card. I've been going back week after week to redeem said gift card and it keeps coming up as "Sorry, due to a temporary error, we were unable to sign into your account. Please try again." Either they have stolen my money or they are incompetent. Either way, don't waste your time, go somewhere else.

Terrible customer service! You think you are getting a gift card, you can an electronic code. They tell you that you have to verify your order, then the link doesn't work. Then you get an email telling you that your card has shipped. Then you get an email saying here's your electronic card. This site has no idea what they are doing. They are so messed up. Then customer service doesn't want to fix your problem, they just want to argue with you. HORRIBLE CUSTOMER SERVICE. STAY AWAY!

I had received a bonus from my workplace in the form of points redeemable for items or gift cards. Given I would prefer cash, and the items were vastly overpriced, I planned ahead for picking gift cards to sell for cash. At first on CardPool, they made it seem simple, I only needed to provide minimal information and they "instantly" cash out your gift cards. I then went through the laborious process of entering all the gift card numbers, double checking each one. It got tedious really fast but I prevailed. On the next step, I had to provide additional information, like my shipping address, even though I wasn't receiving anything in the mail. Then, they needed my credit card information for "verification" even though I wasn't buying anything. This was getting out of hand fast. Well, I had already gone through the work so whatever. Entered that information and submitted. A day later I received an e-mail saying one of my gift card numbers were incorrect. I immediately responded with the corrected information and was told I would be receiving an e-mail within one business day with my e-gift card from amazon.

So I waited two days and sent them another e-mail asking what the hold-up was. They then responded saying they tried calling me on my phone (I didn't recall providing my phone) but it was disconnected, and the transaction was canceled. I asked them about them sending an e-mail to which they replied they "sometimes call for verification" (which they never stated anywhere plainly) and that they left a voicemail (I thought it was disconnected). So that transaction was canceled and I had no recourse or correction to this issue.

I decide to start from square one and enter the cards once again, triple checking all the numbers. A day later they claim a "risk assessment team" canceled my card and would not provide details.

All this work for nothing and no explanation, yet they *STILL* have numerous complaints of fraudulent gift cards as clearly seen in reviews. This was a complete waste of time and I'm now holding on to a bunch of gift cards I have no use for.

I admit it. I was one of those who read all the reviews on here (last night) and thought, 'Oh, that won't happen to me. Their website says they have a 4/5 star rating. I'll be the exception. Well, after I signed up for an account minutes later and bought $100 gc for Dik's Sports I wake up to an email this morning from my bank cancelling my card saying it has been compromised (haven't bought anything else lately) and then to add insult to injury get the often discussed email saying the 'risk assessment team' cancelled my order. THIS. WEBSITE. IS. JUST. A. SCAM. PERIOD! STAY SO FAR AWAY YOU CAN'T EVEN POKE IT WITH A STICK. There's too many other sites out there and the nominal (or better) discount is def not worth the risk. Trust me. I found out the hard way even though I thought I was 'the exception.':-/

As a first time user, I purchased $740.00 worth of electronic REI gift cards for $685.00 (8% discount plus a $5 first time user promo). I wondered if the cards would be legitimate, if they would have their full value, and if they would be accepted at REI.

I purchased the cards at 7:55 PM ET on a Friday (4:55 PM PT).

The site said that, as a new user, I may need to wait one "business" day before my order was processed. It wasn't clear to me if Saturday was considered a business day or not, so on Saturday I sent support an email.

Cardpool support responded within an hour and stated "business hours [are] from 9:00 AM-5:30 PM Monday - Friday PST." They also asked that I "bear in mind that all orders that our processing agents are not able to get to by the end of business hour or submitted after business hours or over the weekend are not process until the next business day."

Surprisingly, a that same Saturday, I received an email with links to my electronic gift cards. The links took an extraordinarily long time to open but each seemed to generate a card number and PIN.

I took the card numbers straight to the REI website and submitted an order. All the cards worked so I am a happy customer.

The only suggestion I would have is that cardpool clarify the turnaround time. In today's world of immediate satisfaction, I would have expected to get the electronic cards quickly. If they cannot do that, then clearer expectations should be set with business hours posted on the website.

Having been through the process once, I wouldn't hesitate to use them again.