CardPoolReviews 759

So I offered a Walmart gift card in the amount of $160.97. They said I could receive $153.09. Ok great start. I gave them my PayPal card # and not my bankcard just to be on the safe side as I had a zero balance in PayPal anyway.
So, I receive an email after 2 days (my card was an egift card and I was expecting an egift card in return within 24 hours as they say they do) saying thank you for you business. Well ok, but I had not received my egift Amazon card voucher. So I'm start thinking, wtf? I go online and I almost always check a company's reputation. OH BOY! I found so many negative, 1 star comments I was taken aback. The only reason I didn't check was because my 17 year old son had told me that it was a good site and to use it. Needless to say, I went back to the CardPool website, was able to cancel the transaction and bought my equipment from WalMart at a little more of a price than if I had got it through Amazon. Luckily, all my money was still on my card and I immediately bought my items. Also, why should they need a credit card at all? All they need to do is check to see if the card you are exchanging has the funds it was said to have. Then, they immediately email me my Amazon card. Voila, done!
There are too many scams and crooks out there these days. I will be checking EVERYTHING as far as business reviews, rating, etc and not fall for an almost outright steal of my egift card. And thank you to all of the other posters here who told their stories and I'm so sorry for some of you who lost out.
ALWAYS, ALWAYS Google the company, people as much as possible to get the real deal. Blessings.

I have tried to use 5 different kiosks in the Houston area. Every one has said that accepted the gift card I had and took me through the whole process only to tell me sorry can't take the card at this time. When you call customer service they have no idea why it's not working and tell you to mail it in, absolutely not doing that after reading the reviews and knowing non of their $#*! works I wouldn't dare risk mailing my money to them!

I was given confirmation through email that my check has been mailed on 7/25 stating that it will take 3-7 business days. Do the math, it's been more than that and yet no check has ever made it to me... I am more displeased with the email responses than anything and their statement of 3-7 business days that they clearly do not honor. I received an email where I was told it can take up to several months due to the mail carrier which really pissed me off simply because this company already told me 3-7 business days. I'm a reasonable person, if someone gives me a specific deadline I expect it to be met. Unfortunately it wasn't but like I said the review can change depending on how they handle me as a customer. I did what I was suppose to and sold 100+$ worth of giftcards (haven't even looked at the physical cards sense but I do have them secured) on top of providing my card information to my personal account... while this company has not provided me with any of their promised services

Attempted to purchase gift cards for an anniversary dinner twice. The first time, a day after I placed my order, they notify me that their "Risk Assessment Team" decided to cancel my order. I message their support and let them know that I am trying to purchase the gift cards and to let me know what to do to avoid having my order canceled again.

I attempt to purchase the gift cards a second time. I receive the same notice that the order was canceled, and then a day later, support messages me to say that they apologize but can't do anything about it.

I ended up paying full price on the anniversary dinner because I had spent about a week back and forth with them, and it was time to cut my losses. Bad experience, reflects poorly on the company.

I keep reading the reviews wondering why people are getting so upset about a site that sells used discounted cards. Yes it's risky thats what we get trying to get a deal. I've bought tons of cards from them yes a few were bad! I emailed carpool and was refunded. Would love to talk to alive person! Cardpool needs to get with the times. I think the Scammers ARE the people selling the cards. I think they keep the card info after the sell it then spend it.It's Risk I take not to pay the full price. I WILL SAY THEY WILL REFUND YOU.

I've purchased one gift card from this company and actually did get the card. The problem is that they put a recurring charge of $46.50 on my credit card without my permission. I've called the company many times to have it removed and always get a recorded message. They have yet to return my phone call. When does buying something online give the seller approval to charge your credit card every month!

THIS IS A HUGE SCAM! AVOID AT ALL COST!

DONT DO BUSINESS WITH CARDPOOL! I "sold" my $100 REI gift card to cardpool.com for $92 on June 23,2017, after which they sent me an email saying - "We'd like to inform you that your $100.00 REI card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the Amazon gift card your way! This can take up to 10-14 days to arrive." After 2 weeks I still had not received my Amazon gift card as compensation for selling my REI gift card so I emailed cardpool support, telling them it had been 2 weeks. 2 days later they responded with the following message - "We'd like to inform you that your $100.00 REI card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the Amazon gift card your way! This can take up to 10-14 days to arrive." I emailed support again telling them it had already been 2 weeks and their response was exactly the same as the initial email they sent me when I sold my gift card. It has now been 20 days and I have not heard back from cardpool support nor have I received my compensation.

I just received 4 gift cards (significant $$$) via certified mail. I immediately checked the balances and ALL were "inactive or invalid" per the merchant's website. This would have made it IMPOSSIBLE for Cardpool to check the balances on the cards before sending them. Also, how could they have purchased them without the capability to check the balance? That's unconscionable! I emailed them, called and left a message and then immediately disputed the transaction with my CC company who reversed the charge (all the above was done within 1 hour of receiving the cards).

I normally would have given Cardpool the opportunity to resolve it and issue a credit but not for the amount of $$ I just paid them and their incredible lack of internal controls as described above.

Cardpool was 1 of the 2 best companies in the discount CC industry but their customer service has significantly deteriorated, inventory of cards is much more limited and I would no long longer do business with them.,,,, not worth the hassle.

Cardpool was bought out last year. The formerly stellar customer service is now garbage. The selection of cards available is greatly reduced. The discounts are smaller. And, you can no longer see your Wishlist (now called Favorites) all in one place. You have to go through card by card by card to find out if you've added a card to your Favorites.