CardPoolReviews 759

I had already confirmed my email address earlier. After I bought the gift card, Cardpool had the nerve to send me another email telling me to verify my identity before it gives me my money, wasting more time. I clicked on the link, put in my correct password, and their stupid website said "invalid capcha". THERE WAS NO CAPCHA! I even used a different browser just in case and it still didn't work! I then reset my password just to log on to my account, hoping to get my gift card info straight from my account. I did log on, my account only shows "purchased"--but still no gift card info! What is the point of running me in circles and still don't give me the money that I paid for?! SCAMMERS!

Terrible!
Just want to share my experience so others don't expect much from this site.
I buy gift cards for upcoming purchases from several sites that are usually great!
I buy a small one for about $10 or $20 first just to try them out, and, after 5 days, I still have not received my VIRTUAL E-CARD from this site that they claim is typically delivered within 24 hours. I even emailed them several days later, and got a reply that said my "order has been put on verification call and we shall have one of our verification specialist to call you shortly." That was 3 days ago. Still nothing.
Will never buy from them again.
Every other place has been GREAT! My favorite is raise, also just tried cookie and cash. Both sent my gift cards immediately.

I purchase a $30 gift card (printable) for TGIF and when I went to use it I was informed it had a zero balance. I contacted cardpool support via email (the only way to get to them) with the story, order number and I even have the restaurant printed slip indicating a zero balance. It occurred inside the 180 warranty period; but, I have had no response other than the auto reply we will contact you in the next few days. I have sent 3 emails to address this issue and no support responses other than the auto reply's.
Update, I finally did get a response and my purchasing card was credited. It took weeks for the response (TIP: make sure you put your order number from the purchase in the email).

Try another site. I sent in a Card that was received Dec and have yet to get my check. Out of the 7 times I have contacted them on this issue, I have only received 1 email that was not computer generated asking me to confirm the address I already gave them. They use this tactic to stall and pretend they already tried to send you the check to buy them more time. Their slow nature is a tactic to get you to opt for the Amazon credit next time you trade/sell.

Purchased a giftcard on tuesday that was supposed to be delivered by email. Was suppose to arrive in 1 business day according to website. It's now been 3 business days since purchasing and am having a hell of a time contacting customer service. There's no phone number listed on their website so I emailed customer service and can't get a response. Finally received a phone call from them, but got hung up on after they confirmed my credit card details. Still don't know if I've been scammed, or what the hell is going on.

Tldr; Run away from this website

I started this process on the 21st of Jan. They kept in contact via email of the status but they give you the impression of a much smoother process. I get a call from weird number but I didn't answer. A few minutes later I get an email saying they tried to contact me to verify some information. When I called the number they asked me questions like I was under interrogation or something like what the heck for a 77 dollar check? I could have sold my gift card locally without the hassle and a little less percentage. This is the ultimate head ache. So I'm waiting on a check from Pleasanton which I live in California it says 3-7 business days. Um... really and I'm in California as well. That's snail mail for sure. I asked the rep over the phone is this the process if I chose to sell gift cards regualarly? And she replied probably so. But the part that really frustrated me is she couldn't give me the information moving forward. She said I would get an email. And so the next day I got an email saying a check was mailed. Once again that was on the 2nd of feb. 2017 so 3 weeks for a 77.25 checks is ridiculous. Not to mention ive entered other cards on the site to see pay amounts and they ask for pin all to tell me they cant process certain cards. Well ive already ruined it by stratching off the back because I cant sell it locally with the been not being covered. I'm so happy I didn't send all my giftcards at once. No where along the simply process they tell you that your going to have to talk to someone and wait and wait and wait well whats the purpose of tying your bank account to the site if you lstill have to go thru hell and hot water to get what your asking for?

I've read some pretty dismal reviews on Cardpool's service (and good ones as well), but I decided to give them a shot. I exchanged 3 gift cards for a total of 75 bucks. I was offered $58.44 on an Amazon e-gift card. Unlike some reviews, I was not required to actually mail in the 3 cards; I submitted the card numbers and PINs on the web site and received a confirmation email stating my Amazon card would be emailed within one day. This was on 1/3. Long story short, (and not ALL Cardpool's fault) I finally got my Amazon e-gift card on 1/26. I redeemed it almost immediately without problems. Bottom line, Cardpool does provide the service they advertise, just don't expect your transaction to happen overnight. Be patient, allow a couple of weeks. Other than the wait, I was pleased with how effortless it was to exchange my unused gift cards for a card I would actually use.