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Card CookieReviews 242

3.3
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Card Cookie Reviews Summary

Card Cookie has a rating of 3.3 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Card Cookie most frequently mention gift cards, customer service and best discounts. Card Cookie ranks 8th among Gift Cards sites.

service
107
value
104
shipping
79
returns
75
quality
98
This company does not typically respond to reviews
North Carolina
1 review
17 helpful votes
Follow E K.
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They want you to give them some info from your bank account. Here's the message you'll receive after you submit your order:
"Extra Verification Step
We'd like to verify that you have access to your bank account online. We ask for this to secure your order.
We placed a line with a two-digit code on your credit card statement. Please find it and complete the following line by replacing the XX:
CARDCOOKIE
XX
123-456"

Which makes no sense because credit card statements cant' receive codes! So I emailed them to ask them to approve my order. They responded:
"we can verify your account in another way. Can you please send us one of the following:
- Proof of address: a house bill (electricity, cable, etc.) that has the same address of the credit card you used to pay for your order.
- Proof of identity: some official document with your name and picture on it (driver's license, passport, etc.)
Please take a picture of the document instead of scanning it. Once we receive the documents, we will review them and verify your account.
Thank you!
Best regards,
The CardCookie Team"

I know this doesn't sound right, especially given the fact that there is no phone number to reach them! But I wanted the gift cards so much that I did as they asked. After I sent them my water bill, I heard no further. Now I"m afraid they compromised my identity!:(

I rarely warn people, but STAY AWAY from cardcookie!

Date of experience: January 31, 2018
Colorado
3 reviews
2 helpful votes
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Smooth transaction
June 3, 2017

I made my first purchase of an e-giftcard (starbucks) with CardCookie. It was a smooth transaction. Received the e-card about 20 minutes later.
You may see a test charge of $1 to your card that should go away.
They have 100 day guarantee as opposed to 45 days which other similar companies have.

Date of experience: June 2, 2017