Buyaparcel Reviews Summary
Buyaparcel has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyaparcel most frequently mention next day, excellent service and good price. Buyaparcel ranks 9th among Tools sites.
They were what they were described and delivered on time with no fuss. Will be looking to make move order's in the future.
Ordered a shower cartridge as it was the best price on line. Excellent product and speedy delivery. Kept informed of delivery from dispatch to receiving the parcel. Very impressed with this service. Would highly recommend. Thank you.
Hi Bev, I am very happy things went well and I hope to deal with you again in the future. Kind regards, Mike
The valves fitted perfectly and arrived very promptly. Sam was extremely pleasant and efficient in replying to any queries I had.
Would highly recommend Buyaparcel and would definitely use them again.
Hi Lorna, thanks very much for your kind words, I have passed your comment onto Sam. Take care, Mike
Great prices, fast delivery and really good customer service. I questioned my delivery by email and had a reply almost immediately with the answer.
Definitely recommended and it will be the first place I look in the future.
Paul that's great. We are not always as fast as that but we aim to reply within 24 hours, 48 at the most generally Mondays if it's been a busy weekend. Take care, Mike
Very quick and efficient. It was ordered and I immediately got a confirmation e mail, and was kept updated all the way through delivery.
Thank you for taking the time to leave us a review, it is appreciated.
After a lost order thanks to the good old Royal Mail on contacting Buyaparcel with my query they delivered replacement items the very next day. Would highly recommend
Thank you for your kind words, we rely on honest feedback from our customers.
Good delivery and good price for branded product of towel rail stacker. Looked at other sites but this was the best all round seal.
Thanks very much for your comment, it means a lot.
Excellent service, prompt, efficient delivery - all that was required / expected - what more is there to say?!
We are glad we could be of service. I hope we do business with you again in the future.
Ordering was easy. Good price and arrived on time. Item not used yet (leaky hose) but there's not much that can go wrong!
We appreciate your review. We read all reviews good bad or mediocre and work hard to be the best we can.
Good customer service, but had problem with delivery co, took afew days to get it sorted. I would buy from them again price is reasonable
Hi Thanks Mohammed for your kind words. Sorry to hear about the issue with the carrier, that can be a problem this time of year but we work closely with customers and carrier to correct any issues as soon as possible. Kind regards, Mike
Speedy! Everything delivered as expected. Good price for everything bought. Would use again total service
Thank you for taking the time to review our service – we strive to be the best we can.
As always, good pricing combined with speedy delivery, just what's required when you need equipment.
Thanks for the feedback. We will continue to increase our range of products and improve our service offering as we grow.
I needed to purchase another multi-tool, but everywhere else was selling the same product for more than double the price I had originally paid.
"Buyaparcel" was selling it for around the same price. I am glad I took notice of the good review's, as it arrived very quickly after ordering.
Thank you for taking the time to leave us a review, it is appreciated.
After a very lenghty process I finaly got my money back from ebay. Ebay customer service is rubbish. I have sent the evidence of delivery, proof of returning the item 4 times and ebay still closed my case without issuing a refund. And only when I emailed to ebay to say that I will get traiding standards to get involved I have received my money and apology for not checking my emails properly.
Hi thank you for your review. I do not have your order information to comment on your specific case but with eBay orders if you use their returns process, they provide the shipping label and eBay, the customer and the seller can all track it's progress. If it is signed for but not processed by the seller within a given time frame the refund happens automatically. I don't know what went wrong here. Perhaps you used your own carrier and we couldn't locate the parcel, or it wasn't sent back with a returns/invoice number? I do not know but we have many returns trained staff who process returns ordinarily within a week. Kind regards, Mike
I have bought shower pump on eBay from Buyaparcel and got delivered on 16. 10. 15. On 31st of October I finally arranged the pump to be installed by my plumber. This is when we realized that plastic cover was broken. However my plumber assured that the cover is not essential; it should not have any affect and it should be working without the cover. Because I was desperate and would have to pay to the plumber even if he would not be installing the pump, I have asked him to proceed with installation. Once the pump was installed and he switched on the pump start spraying water rapidly. He uninstalled it and we have realized that it had a bad crack. Neither I nor my plumber noticed the crack before, probably due to the nature of the product the pressure made it worse. Since I was really desperate I have purchased a new pump right away from my local store and ask the plumber to install (did not want to incur extra costs by asking the plumber to come over again!).
Surely I have emailed to buyaparcel right away notifying about the faulty/ damaged product. After 2 days I have received email asking to make pictures of the pump. I done the pictures. Next day I was asked to provide serial number of the pump. Next day I was advised of their 14 days return policy, which as far as I was aware is for not damaged items. EBay has 30 days return policy. Finally after one week of contacting I was asked to post back the pump. When I refused to do so I was offered collection. On the day of collection I was advised that they are offering the collection service only once. This email was received after the collection van come in through the collection premises address, turn around and left! I have emailed to buyaparcel to let know that I have video proof of the delivery driver never leaving the van; simply coming through the gates and leaving right away (the premises are high security and cameras recording 24/7). The response was that the driver had issues with intercom system and offered to collect the same day after 5pm, clearly knowing of available time being only from 8am to 5pm! Finally it was collected next day. Overall buyaparcel is saying that they need to send the pump to manufacturer for confirming that the pump is faulty. The fact that the pump is faulty was clear from the pictures as obviously it cannot be in working order when the main body of equipment is cracked! I was really lucky that my plumber was not electrocuted!
Anyway, I have opened the case with eBay, since Paypal no longer is dealing with products purchased over eBay. On 13th I can ask eBay to step in.
I will keep updating regarding my refund from buyaparcel. Overall, my advice is to Avoid This Company!
I have to admit that I'm impressed with the customer service of buyaparcel.com. I bought an item, but changed my mind and was able to return it within 30 days. No hassle, no problems, sent it back and got money refunded to me within 1 day. The postal costs were also refunded, very impressed.
Thank you for your kind words, we rely on honest feedback from our customers.
Ordered with them twice both times come back to me after a couple of days to say my billing address doesn't match my credit card address when I question them they say it's sage pay that flag it up when I speak to sage pay they say my addresses match! What an incompetent shower never again
Hi Richard, thank you for your review. Please understand if there is an issue on our screen from any payment provider we cannot proceed. Why would we deliberately not want to sell a product to you? When we have circumvented the warnings on the payment provider, we have often been left out of pocket by a fraudster. Following fraud screening rules protects us but also protects consumers - the more vigilant the retailers are the less profitable crime is to these people. We also accept PayPal where there's a discrepancy with your address from what the card merchant service thinks it is. Kind regards, Mike
Ordered an item via ebay so first mistake is i have paid up front. They claim the address details i have sent is incorrect and so have sent it to an address which they are unable to confirm. I have been told to wait up to 3 months for the item to be returned to them for them charge me extra cost for delivery.
Please stay away from this company as they already have my money that are being as useful as a chocolate fire guards
Hi Matthew, sorry for the delay in responding to this review. We have only just become proactive on Sitejabber. If you have any evidence that someone told you to wait up to 3 months for goods to come back following an incorrect address, then I will certainly look into it. But I cannot think for a minute anyone would say that. Kind regards, Mike
I ordered the item at 15.30 hrs on 28th April 2016 and it arrived at 14.00 hrs the next day, which is completely brilliant. The text that morning advising of the hour of delivery was spot on and much appreciated. The packaging was very good.
The price was also easily the best I could find and the online order system was very straight forward. I am a very satisfied customer and will use buyaparcel again.
Thanks very much for your comment, it means a lot.
I ordered a shower tray with next day delivery which never arrived for 2 days. When it arrived the tray was damaged in three places. Was informed that the courier would collect the next day. Courier did not arrive for a further 3 days even though they kept sending emails that they would be arriving every day. Wasted 3 days sat around. Buyaparcel customer services team are the most unhelpful set of people I have dealt with. Still waiting for my refund a week later!
Hi Joanne, sorry for the slow reply we have just become proactive with sitejabber and wanted to reply nonetheless. MX trays since you purchased have had an improved packaging overhaul. Likewise we have changed carrier company. Our returns are handled like a "goods in" process now so they are processed very quickly, as if new stock was being checked in and processed. Kind regards, Mike
Never use BUYAPARCEL. They will take your money but in our case the goods were obviously faulty we can see the fault without opening the parcel. Their response was send us a photograph no suggestion of a refund or replacement, no they talk about a warranty, just goes to show how thick and stupid they are. I have left my complaint with my credit card company to sort out and have also contacted Google as they should monitor such websites. My advice is even if you have to pay extra avoid BUYAPARCEL at all costs.
Hi Tom, I am just following up on old reviews as we have recently become proactive on Sitejabber. I am sorry to hear your issue wasn't dealt with as efficiently as you wanted. Regarding photos, we often do ask for photos but this isn't to make life harder for yourself. Often we can discount the faulty product if it is serviceable but not A1, or we can send a replacement out without having the faulty one back, or we can send parts or simply try and prevent the replacement coming out in the same way. Photos are to help both us the seller and the customer, before we start moving goods around only to work out we could have saved a lot of hassle for everyone. We now have a 30 day no quibble guarantee on our website and even pay for the collection even if it simply isn't wanted. Take care, Mike
From the business
Suppliers of branded hand and power tools, shower and bathroom supplies and garden and gardening products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Peter for taking the time to doing a review. Glad to be of service. Take care, Mike