Buyaparcel Reviews Summary
Buyaparcel has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyaparcel most frequently mention next day, excellent service and good price. Buyaparcel ranks 9th among Tools sites.
I had a very good experience, the salesman was helpful and explained the products to me in a clear manner & I was updated via email on delivery of my goods.
Thanks for buying from Buyaparcel. We hope we can service your requirements in the future.
Very satisfied. No further comment to add. What else is to be said. I ordered something and paid on-line and i was delivered on time.
Thank you for taking the time to review our service – we strive to be the best we can.
Very easy and always in contact. Delivery was on time and contacted me 15 mins before arrival. I would use them again.
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Placed an order on BuyaParcel with next day delivery. I never received item.
UKMail state they delivered it but have no record to prove. Never return calls as promises.
BuyaParcel took a week to resolve.
Remedy was to send me a replacement which I was told was in stock and due to receive today.
Have now been told by BuyaParcel, item not in stock so will need a refund.
What a waste of my time (spent an hour in total on phone trying to sort), energy and money for over a week.
Overall bad experience from both parties. Won't recommend this website nor make any more purchases from you.
Hi Sophie, thank you very much for taking the time to leave a review. I have looked into this and what you said is correct. It seems UK Mail did deliver it to somewhere else or perhaps the driver signed it himself - which he definitely should not do. We did intend to send a replacement but it seems there was a stock discrepancy. We have since moved into a new warehouse and fulfillment and stock control is much more robust in this new environment so we envisage inaccuracies being much lower moving forward. Sorry we didn't service your needs on this occasion. We are improving as we grow and our overall satisfaction rate continues to climb. Kind regards, Mike
I have never used Buyaparcel before and was rather unsure whether to go to a known company. I shouldn't have worried as the service from Buyaparcel has been excellent from order to delivery. The delivery was extremely quick too.
I highly recommend Buyaparcel.
They told me I would get drill next day if I ordered before 3 pm but it I arrived 2 days later
They did not advise me accordingly and have not even responded to my complaint by email.
Hi Asif, thanks for taking the time to write a review. I have checked and as per our correspondence the next day service wasn't selected so your order was delivered on time. Your grievance accoring to the email is you called to ask about next day delivery to which our agent told you about the cut off times etc. when the order didn't arrive next day you said you thought the next day service didn't need selecting because of the phone call we had previous. I am afraid that pre sales advice wouldn't automatically upgrade your order - all orders are in an automated system so we can only do what is selected on the order.
You emailed our complaints email address on the 4th January at 11:38 and I replied the same day at 12:33 to the same effect as my reply here.
I am sorry that you were not happy with the service but on this occasion I can't see what we could have done given the service selected when you checked out on our website.
All the best,
Mike
Good communication and prompt delivery. All in all a good shopping experience...
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Information re my order was updated on a regular basis. Prompt and efficient delivery. Very impressed!
I ordered a shower head and adjustable wall bracket.
Took about 4 days to arrive and are good value and quality.
Very good service, and I am very pleased with the bags they will hopefully stop the dust collecting on my trees.
Thank you for your kind words, we rely on honest feedback from our customers.
Shower bundle was exactly what I was looking for and had been looking to buy from several sellers. Easy purchase at a reasonable cost.
Thank you for your kind words, we rely on honest feedback from our customers.
Very pleased with the product you supplied, the price of it and the fast and efficient delivery of my parcel. Thank you.
We appreciate your review. We read all reviews good bad or mediocre and work hard to be the best we can.
Fast delivery. Item as stated. Will be checking this site again as some really good ideas for gifts for that person you never know what to buy.
We are glad we could be of service. I hope we do business with you again in the future.
The product is very good, but the post very slow, it was post on a Tuesday and arrived 8 days later.
Thanks Ian for the feedback - the economy post we allow on our website for orders under £50 is UK Mail Packet that is a 3 day process through their system into Royal Mail who should deliver on the 4th working day. However with Royal Mail this isn't guaranteed and I am sorry it look longer than usual. Kind regards, Mike
Very good appliance, suitable for everyday use and in many areas. The set of blades is also high quality, but it is well packed in a practical suitcase.
Thank you for taking the time to review our service – we strive to be the best we can.
Package came really fast a specified. Easy to use, competitive prices.
Very happy with service provided.
We are glad we could be of service. I hope we do business with you again in the future.
Bad leaving parcels in recycling bins is not good practice you need to improve your delivery service
Hi Paul, thanks for the review. As discussed when reported to us, we don't allow parcels to be left anywhere, yet alone a bin. This was very bad on the driver's part. I understand it is busy leading up to Christmas but we and UK Mail are lucky you found your parcel! This was reported to UK Mail management and the notes on the consignment say "Recipient has contacted sender to advise this was left in a brown recycling bin and not signed for. Site Management will be made aware." So UK Mail do take this infractions of the rules seriously and although I am not aware of the consequences on this particular order, it normally ends up with the driver verbally or formally warned, depending on how frequently this has taken place. Thanks, Mike
Easy to get correct goods of site delivery fast shower now fitted and working great good discription of inside of shower as we where replacing one that was broken
Thanks very much for your comment, it means a lot.
Excellent service will definitely ues again this was my first order and would recommend to every one
Thank you for taking the time to review our service – we strive to be the best we can.
From the business
Suppliers of branded hand and power tools, shower and bathroom supplies and garden and gardening products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the feedback. We will continue to increase our range of products and improve our service offering as we grow.