The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Don't DO IT LADIES! I'm blasting this company on any SOCIAL MEDIA that I can! I hate that these companies take advantage of consumers! Sad part is, I call myself
" TESTING" them out by buying something minimal in cost & they couldn't/didn't even deliver on that! STAY AWAY
Great quality product from an excellent seller! This is the second time i have purchased from it, the first one i bought was so amazing i couldn't wait to get another i would recommend this to my family and friends.
Continual Spam emails. Refuse to remove me from lists even though I never signed up and have tried unsubscribing, contacting directly twice and being fobbed off!
Had a great experience ordering from this site. Clothes were good quality and arrived pretty quickly. Over all I am very satisfied with the shopping experience and clothing, will be orderring again.
I don't know why there are so many bad reviews from this company. As far as I'm concerned, there is really a problem about trading, but I contact the customer service. Maybe it took time, but they are dealing with the problem with open arms. And as if they reply you, they solve the problem as soon as possible. Thank you guys!
I don't know why there are so many bad reviews from this company. As far as I'm concerned, there is really a problem about trading, but I contact the customer service. Maybe it took time, but they are dealing with the problem with open arms. And as if they reply you, they solve the problem as soon as possible. thank you guys!
PACKAGE ARRIVED DRESS WAS NOTHING LIKE THE PICTURE I HAD SEEN. TERRIBLE QUALITY. THERE WAS DAMAGE TO THE MATERIAL. I HAVE SENT IT BACK PAID EXTRA SO THEY HAD TO SIGN FOR PACKAGE. IT WAS RECEIVED. I HAVE ASKED FOR A REFUND. NO CORRESPONDANCE FROM THEM AFTER E-MAIL. I THINK I, M UNLIKLEY TO BE GETTING MY MONEY BACK ANY TIME SOON. I WON'T BE FALLING FOR THIS SCAM AGAIN. BUYING FROM REPUTABLE RETAILERS IN THE FUTURE. WISH I HAD READ THESE REVIEWS FIRST.
Received my order within a few days Great! NO opened them only to find dresses made from cheap crap material.
Company won't provide return details for a full refund
Shame to the owner of this business for try to rob money from clients. They sent me a smelly dirty messy piece of very cheap cloth. Not only the size, not the style are wrong, you will be very upset to receive what you get because what they send you look like a piece of dirty used cloth people use at car wash service
Disgusting customer service. Half order still hasn't arrived and they don't want to know. I think customer service are machines as they don't answer the question you ask. This company shouldn't be allowed to trade
I will advise you not buy from this seller. The products they sell here are not what you get. The products are damaged, fabric smell very unkept. They know what they are doing. Comments are awful. The return processer is a put off. Customers return is very bad. Poor communication between seller and customers. They send me an item that was completely damaged which they knew off but yet still send it. As they know you can not return it as postage is twotomes what you paid for per item. What upset me is the seller know excetely what he/ she is doing. I contacted the seller which he/she decided not to respond but when I raised a refund for my money back through PayPal, the seller decides to respond to PayPal. Their communication is very very bad. Just know that if they send you a damage you will have to return but would cost you twice what you paid for per item. Especially those living in Europe and united state.
They are just not called Boutiquefeel but have other names or store on the internet so be careful.
The clothes are poor quality you can find many of the same items on Wish for a third of the price Nothing looks as pictured It's a scam site DON"T ORDER you will be disappointed and pay three times more than Wish for the same crap Run Away
I placed an order, I items needed to be returned. Sent items with tracking to address provided by company... refund never issued. I now have no merchandise and am out over $120.00! Don't do it, nothing is that cute!
I needed to return or receive credit for an item I purchased and my request and correspondence have gone unanswered. So if you don't want to get stuck with items you can't return, buy somewhere else. You've been warned.
I wish I would've seen all the horrible reviews this company has before ordering. Horrible quality and even worst customer service. I opened a claim through PayPal and they denied it! Please do yourself a favor and avoid them
Ordered a dress that took ages to arrive. When it did the size was not per their chart, the quality was awful and it had a split in the side that was not shown on photos or in description. I emailed support services many times with no response. Shop elsewhere- this lot are pure fake!
I ordered one month ago. Ive received two out of three items. They keep promising the third is en route. It isnt. Also the quality is horrid and please save yourself the money and agony of dealing with them and paying for returns.
BUYER BEWARE! Order was placed, immediately charged my credit card, never responded to request for update on shipment or expected arrival and it's been 16 days. Better to order from reputable company, and spend a little more.
Please do not buy from this site its a scam the clothes advertised are lovely price wise brilliant I orderd 3 items they took money out off my account within 2 days took 5 weeks for my delivery to arrive OMG when it came cheap awful clothes arrived nothing like the pictures they was so bad worth 50 p if that deadly serious. So Ive bren trying to get a refund was told that out if 58 pnd I payed they would give me 20 per cent back I sent the stuff back waiting on a refund that I no I wont get but I went thru PayPal so Im getting my money one way or another its muggy I didnt no the company was in China only once Id payed and the email confirming it thats when a China address appears its PayPal they are making me feel safe youll get your money back if you go through them they shouldnt be allowing this
Absolute crap took weeks and a ton of emails they hadn't even sent the item I told them to cancel order and received it over a week later sent on 48 hour post so sent after I cancelled order absolute crap quality looked nothing like the picture material was cheap and nasty bin bag like they offered me a money off code for my next order which I refused the it'em was sent from Hayes UK. I got in touch with PayPal won the dispute however to get money back they want me to return to China! Needs to be sent tracked which cost 45! Absolute crap company do not shop here
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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