The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Purchased a five bathing/swimsuits cause the picture advertised was sexy and cute as hell. It took the order almost a month to get to me from China. I wanted to wear these on a Vegas Vacation that I just got back from. (Side note -There was no tracking for the package, so I had no idea when I was suppose to receive my order. There was no way to communicate with the seller at all... there is no listed telephone number and their email was a no reply.) Thank God, I didnt receive this prior my trip cause I would have been totally upset, not that I wasnt already upset. The items received was nothing how they were advertised in the pictures. Extremely thin and flimsy material and had to be put together like I was a 6 year old doing arts and crafts. Suffice to say, I hated every article of clothing that was sent. BoutiqueFeel tries to ride the coattails of FashionNova, whole scaming their first-time consumers.
Ordered dress nothing like picture the quality is something i have never seen was appalling never buy from this firm falling to pieces please nobdy get ripped off like i have disgusted customer total conded
Received outfit from this site nothing like the picture surposed to be white it's cream so thin can see through it, emailed them said I cud have 15% off another order bloody joking stay clear girls
I ordered 3 items, all the same size. None of them fit, the measurements given on the site were absolutely false. The dress was way too small, the jumpsuit and the pants were enormous. The quality was poor with loose threads sticking out. Nothing was as pictured. Returning the items proved to be impossible, there is no way to connect with a human being. Returning shipping is responsibility of the customer, even for exchanges. Exchanges were impossible because they no longer had the items in stock. The only solution the non-human offered over FB messenger was a 15% off coupon toward my next order, but it had to be redeemed within a week. BE WARNED.
I have tried to return the goods but no response from the company. Feels like I have been scamed. Would not recommend.
I have never been so disgusted wilt quality and service. This website should be investigated and removed. I can't believe, given the reviews, that they are trading in the UK. I paid £40 For two dresses both of them are of poor quality, colour and size. I have contacted boutiquefeel three times asking for refund and received two patronising replies. Never buy anything from these rouge traders!
The items delivered are nothing like the items advertised. When you try to return the items they do there best to stop you, even suggesting putting the items on eBay and getting your money back that way! Then I was offered a 20% refund and told it would be expensive to return the items. I spent £38 and got £7.20 back. Save your money and dont use this site
THEY HAVE NO WAY TO SPEAK WITH ANYONE THEY DONT KNOW U AFTER YOUR PURCHASE HAS BEEN TAKING OUT UR ACCOUNT... COMPLETE RIPOFF! TAKE TO LONG TO PROCESS UNTIL THE MONEY CLEAR U CANT GET IN UR ACCOUNT ANYMORE
Do not buy from this website
The items are not what they advertised online... poor quality and shocking customer service
I had to log a dispute with PayPal to get my money back- still lost on shipping back the items!
This company should not be allowed trading in UK market!
Purchased an item which did not look exactly like the photo. There was also no size in there despite me asking where it would be located. Very cheap material with no proper brand, not worth the £20 I paid for my dress and that was on sale (apparently) at 50% off. Very poor customer service as well, only good thing was the quick postage. Definitely would not buy again or recommend.
Ive now received all my items plus one I didnt order. The one I didnt order ( a bathing suit) was the best quality of the 8 items I bought. Although I completely agree with all the reviews on here about poor quality sewing, see thru fabric, etc. I think I may have gotten a little luckier than most. Several of my items looked pretty much like the pics on the website, and I really like them. All the correct sizes I ordered came, although they all run small. A neon green bathing suit cover up looks exactly like the pic and I love it. Other things, such as a white sweater dress looks like pic but paper thin. Not sure if I can wear it; maybe with a slip. I wish there were reviews attached to the item bought so you could see what was decent, and what was not, like Amazon does. I did receive a white dress I ordered and it was all lined with a nude fabric! It had a tag on it with a different name on it than the other items, so it seems that there are some nicer things in addition to the poor things. Bottom line, its a crap shoot! You just dont know what you are going to get! It does make me sad and disgusted after reading these reviews that they are allowed to get away with this. Once again, foreigners wanting to take advantage of unsuspecting others and get our money for very little in return. I wont order from them again, but am thankful I was one of the lucky ones who got some pretty cute stuff that wasnt ripped, wasnt dirty and didnt smell! LOL!
I am a petite person and they offer size S which works well for me. The fact the pricing is reasonable and shipping is free, how can one resist. It is a trustworthy site. Everything I ordered arrive in due time. There is something for everyone.
Sadly i am unable to review with 1 start!
This company are complete and utter crooks there say that there are a american company but actually operate from a apartment in china, we recieved 1 item out off 3 ordered and the one we recieved was damaged, 46 emails later and still no refund, i am having to do a charge back via my bank now,,, stay away there are thieves nothing more
Clothes are like IKEA you had to put it together! And once done you are scratching your head. You have to pay back if you want a refund!
I USUALLY DON'T TAKE TIME TO WRITE REVIEWS BUT WHEN I HAD RECEIVE MY ORDER AND SO THAT THIS PPL ARE SELLING CRAP, I NEED IT TO TAKE TIME AND STOP OTHER FROM WAISTING THEIR MONEY. I KNOW THEIR CLOTHING ITS NOT EXPENSIVE BUT THEIR CLOTHING MATERIAL ITS SO BAAAD IT LOOKS FROM. 99 CENTS STORE & YOU CAN'T RETURN IT UNLESS YOU PAY MORE THAN 30 DOLLARDS CAUSE THEY'RE NOT IN THE U.S.A. BUT OVERSEAS. NOT ABLE TO TALK TO A REAL PERSON EVERYTHING ITS EMAIL AND IT TAKES MORE THAN 2 DAYS TO GET A COMPUTIRIZE RESPONDS. TRUST ME I SAW ALL THE BAD REVIEWS & STILL GAVE THEM A TRY BUT ITS NOT WORTH IT.
I purchase outfit for my birthday celebration it arrive just to be disappoint. The outfit looks nothing like in the picture on there website. Please don't waste your money ordering anything from them its a scam.The only way you can contact them by WhatsApp that you need to download from the Play Store in your phone.
Ordered some items early March, arrived end of March, quality is terrible, better quality clothes from Primark, I have asked about return as there is nothing on the website, had a few responses suggesting I can have extra discount on my next order and a further communication with the offer of 20% refund... No thanks! I am in contact with my credit card company as this site is misrepresenting the items in question and no details are made clear in terms of return, costs etc... Very disappointed
I was a little skeptical about purchasing from this website not only because of the sizes but also the shipment make it in time. I had a few questions and concerns about my order so i decided to reach out to their online chat customer representative "Aimee". She was awesome! To gain my business was just as important to her as me placing my order & getting it in time was to me!
BOUTIQUEFEEL. I hope your merchandise is as good as your customer service! 1st time customer. Hoping for the best
The picture of what I ordered compared to what I got is something completely different - the worst quality of material - extremely cheap clothing - this site is false advertising an using pics that are NOT theirs. Please save your money and do not purchase anything.
Nothing is going to look the same you receive as in the picture, I spent 253 euros and the clothes I received were absolutely disgrace. Very poor quality, not sewn properly. Cheap material. I am very disappointed. I would like to to save others from this online shop. Do not buy anything from there you will be very disappointed with the quality. The pictures on their website are fake.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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