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BooksRun

Overview

BooksRun has a rating of 4.4 stars from 2,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.

service
294
value
298
shipping
290
returns
145
quality
268
This company responds to reviews on average within 37 days
How would you rate BooksRun?
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New York
1 review
0 helpful votes
Follow David S.
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I ordered an expensive special edition of a book, and they did not mention that it was a library copy (and marked with stickers as such). I would not have paid as much as I did knowing it wasn't a "clean" copy. Similar library copies were priced half as much with other sellers. Check elsewhere to make sure you don't get surprised.

Date of experience: April 8, 2025
BooksRun S. BooksRun Rep
1 week ago

Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Georgia
1 review
0 helpful votes
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Excellent Condition
May 4, 2025

I was very pleased with my recent online book purchase. The ordering process was simple and efficient, and the book arrived much faster than I expected. It was affordably priced, which made the deal even better. When I opened the package, I was impressed by the excellent condition of the book—it looked almost brand new, with no signs of wear or damage. It's always a bit of a gamble ordering books online, but this experience exceeded my expectations. I'll definitely consider buying from this seller again. Highly recommended for anyone looking for great value and reliable service.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

New York
1 review
0 helpful votes
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Great Service!
May 4, 2025

This is the first time I've used BOOKSRUN. They were FABULOUS! I will definitely use them again! They kept me updated regarding the delivery. The book was in excellent condition. Their website was easy to navigate.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Missouri
1 review
0 helpful votes
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Great source
May 4, 2025

At first some classmates were saying how bad this site was, where they ordered and never got anything. Do I was skeptical about trying it. But from the 3 times that I have used this source for books I have had nmnothing but great experience. I will use use it over and over again.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

California
1 review
0 helpful votes
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Buy back books
May 4, 2025

A very positive experience They had the highest buy back for college books as I had looked at several sites The process was very easy & received the check very quickly after sending the books. Would highly recommend using Book Run

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

Rhode Island
1 review
0 helpful votes
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My Rescue
April 3, 2025

Lost/loaned/gave away my copy and had a craving to read it again. These guys had it at my door in just a few days. Great condition (some of these older paperbacks become unglued and brittle with time). I am sated for now, but the tyranny of dependence and need will bring me back here. My new dealer.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
2 weeks ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

West Virginia
1 review
0 helpful votes
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Satisfied First Time Customer
April 5, 2025

So happy to receive a book that was listed "in fair condition" that was actually in great condition and moderately priced. This was my first purchase from your site. I will definitely order from you again.

Date of experience: March 25, 2025
BooksRun S. BooksRun Rep
2 weeks ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Virginia
1 review
0 helpful votes
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Great experience
April 7, 2025

The book I purchased was shipped and delivered quickly and is in like new condition, as described. I am very pleased with my purchase and will look forward to purchasing from BooksRun in the future.

Date of experience: March 28, 2025
BooksRun S. BooksRun Rep
2 weeks ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Florida
1 review
0 helpful votes
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I have had only one book out all others that the pages were falling out right and left. I was in fair condition so I'm satisfied overall but maybe on the books in fair condition should be discounted more.
Otherwise it's a genius thing you have going on and I will definitely be purchasing more books!

Sincerely

Barbara

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
2 weeks ago

Thank you for sharing your experience with us,! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Florida
1 review
0 helpful votes
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Great service; great book!
May 4, 2025

I ordered a copy of an out-of-print book by one of my favorite authors, Chet Raymo, through Advanced Book Exchange (ABE). Booksrun had a copy. I ordered it and the book arrived very quickly, packaged extremely well. It is in fine condition, as advertised, and I couldn't be happier! Thanks, Booksrun (and ABE)!

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team

Connecticut
1 review
0 helpful votes
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They sell what they advertise
May 4, 2025

Books have always been in great condition and are promptly shipped, which is most of what they can control. Transit time is acceptable and not up to them.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

We are glad to hear that you are happy with the item received! Already looking forward to doing business with you again! - BooksRun Team

Texas
1 review
0 helpful votes
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BIG TIME BOOK " RIP OFF! "
April 3, 2025

This company will sell you a substandard book, at current market value for that book. But, when it's time to " buy back " the books. They will only give you " Pennies on the dollar, " for that same book that you had to buy at " Market value! " I had to pay $37.00 for a chemistry book, then at the end of the semester, they only gave me $1.00 for that same book. " RIP-OFF! "

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team

Massachusetts
1 review
0 helpful votes
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Excellent book
May 4, 2025

The book was listed as being in good condition; it was actually in EXCELLENT! Condition. Between the vendor and AbeBooks, I did have some difficulty with payment, which I never quite figured out, but I managed to get them paid

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Washington
1 review
0 helpful votes
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Book as Decribed, Great Price.
April 9, 2025

Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.

Date of experience: March 30, 2025
BooksRun S. BooksRun Rep
1 week ago

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

France
1 review
0 helpful votes
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The book was packaged in a simple envelop, which for a travel from US to Europe is very light: the book was clearly damaged during transportation. I would have expected at least bubble wrap. Then to get the book I had to pay additional 10€ for customs duties, which was not planned; the cost of the book was 40€, so it represents 25% more. Knowing that I had paied for transportation and VAT... then I do not understand this extra cost.

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Michigan
1 review
0 helpful votes
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Enders Box
May 4, 2025

Box set arrived quickly and in excellent condition, would order from BooksRun again! Better prices than Amazon and Free Shipping puts them first on the list when I want to order another book.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team

New York
1 review
0 helpful votes
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It's easy to get the book you need
April 12, 2025

My book comes faster than from Amazon and it's always right on time before my classes start or one week into semester

Date of experience: April 1, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team

New York
1 review
0 helpful votes
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Stickers ruin books
May 4, 2025

I am trying to get back some hard covers of my beautifully designed book, night thoughts: 70 dream poems & notes from an analysis, and I find the two I ordered from BooksRun are marred--damaged--by unremovable stickers with the name of the company.

Date of experience: April 1, 2025
BooksRun S. BooksRun Rep
2 days ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

New Jersey
1 review
0 helpful votes
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All was well
May 4, 2025

The book I ordered came perfectly wrapped, arrived when promised, and the book itself was in even better condition than suggested by how it was listed. All in all an excellent transaction. Thanks!

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team

Oklahoma
1 review
0 helpful votes
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Customer Service is NONEXISTENT
March 20, 2025

I rented a book, received the book and now it's not showing up in my account to return it. I have contacted customer service multiple times and not received help. There is no record in my account of the book, but my luck it's showing up on their end and I'm going to get charged for the book, penalty, etc.

Date of experience: March 10, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team