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BooksRun

Overview

BooksRun has a rating of 4.4 stars from 2,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.

service
294
value
298
shipping
290
returns
145
quality
268
This company responds to reviews on average within 37 days
How would you rate BooksRun?
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Georgia
1 review
0 helpful votes
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Coding Books
April 5, 2025

I ordered two books from this company and received them in a reasonable amount of time. They are in great condition. Pricing was good. I am very satisfied with this vendor.

Date of experience: March 26, 2025
BooksRun S. BooksRun Rep
2 weeks ago

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

Maine
1 review
0 helpful votes
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Great experience
April 18, 2025

My books were shipped quickly and they are in almost new condition. I will be happy to purchase from BooksRun any time.

Date of experience: April 5, 2025
BooksRun S. BooksRun Rep
1 week ago

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Georgia
1 review
0 helpful votes
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Fantastic.
April 18, 2025

Easy ordering, fast delivery, and the book was in better condition than they described. I am very satisfied.

Date of experience: April 5, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Virginia
1 review
0 helpful votes
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Happy customer
March 7, 2025

I had a great experience purchasing my book from this company. The book was exactly as described, in pristine condition, and was shipped quickly. I will definitely return for future purchases. Thank you.

Date of experience: February 25, 2025
BooksRun S. BooksRun Rep
2 weeks ago

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Florida
2 reviews
0 helpful votes
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Speedy
April 6, 2025

Ordered two books through Abebooks. Com, used books, sub search.
The process was quick and easy AND books arrived way ahead of stated arrival.
A excellent rating is warranted.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
2 weeks ago

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Kentucky
1 review
0 helpful votes
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Arrived a bit late
April 10, 2025

Book was in good shape but arrived late. I paid for 2-6 expedited shipping. It was estimated to arrive in 4 days by the 24th but didn't arrive until 9 days later on the 29th. I should've just gone with the free 3-10 day shipping if it was going to take 9 days anyway.

Date of experience: March 29, 2025
BooksRun S. BooksRun Rep
4 weeks ago

Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Poor packaging
May 4, 2025

It was only by luck that my book arrived unscathed. The Book was sent in a flimsy plastic envelope with no padding/bubble wrap to protect it from being bumped or dented or worse. You need to protect your shipments better!

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
3 days ago

Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Florida
1 review
0 helpful votes
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I have had only one book out all others that the pages were falling out right and left. I was in fair condition so I'm satisfied overall but maybe on the books in fair condition should be discounted more.
Otherwise it's a genius thing you have going on and I will definitely be purchasing more books!

Sincerely

Barbara

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
2 weeks ago

Thank you for sharing your experience with us,! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Nebraska
1 review
0 helpful votes
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It's good to find this unusual book
March 25, 2025

I can't say anything about the book. It's a birthday present for my son who's interested in the topic. I do hate, though, all the rigmarole I have to go through to submit this review. I'd give them five stars if they'd delete this torture.

Date of experience: March 15, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Maryland
1 review
0 helpful votes
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Excellent servcice
May 7, 2025

Speedy shipping, good packaging, item just as promised. I would definitely do business with BooksRun again, and based on their inventory there's a good chance I'll be doing so.

Date of experience: April 27, 2025
BooksRun S. BooksRun Rep
5 minutes ago

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

New York
1 review
0 helpful votes
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Stickers ruin books
May 4, 2025

I am trying to get back some hard covers of my beautifully designed book, night thoughts: 70 dream poems & notes from an analysis, and I find the two I ordered from BooksRun are marred--damaged--by unremovable stickers with the name of the company.

Date of experience: April 1, 2025
BooksRun S. BooksRun Rep
3 days ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

North Carolina
1 review
0 helpful votes
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Decent Experience
April 6, 2025

I didn't have trouble ordering and they shipped the book fast. My only concern is the book is in raggedy shape, which I don't care, but when I send the book back I don't want to be held accountable for a book that's already messed up.

Date of experience: March 14, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Massachusetts
1 review
0 helpful votes
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Integrity of Purchase
May 7, 2025

My order of 3/16/25 was received early and exactly as advertised. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: March 16, 2025
BooksRun S. BooksRun Rep
5 minutes ago

Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team

Oklahoma
1 review
0 helpful votes
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Customer Service is NONEXISTENT
March 20, 2025

I rented a book, received the book and now it's not showing up in my account to return it. I have contacted customer service multiple times and not received help. There is no record in my account of the book, but my luck it's showing up on their end and I'm going to get charged for the book, penalty, etc.

Date of experience: March 10, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Montana
1 review
0 helpful votes
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Saxon Math Book
March 18, 2025

I ordered a Saxon Math book. I understood that it was pretty used, but I didn't expect it to be falling apart and have pen answers written in the book to all the beginning questions. It is in pretty terrible shape, I wish there had been a clearer description and pictures to show what condition it was really in.

Date of experience: March 8, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Great experience
May 4, 2025

I was very pleased with my purchase experience with Booksrun, through Abe Books. Booksrun communicated with me through the purchase process and my book came very quickly. I look forward to dealing with them for my next gently used book purchase!

Date of experience: March 3, 2025
BooksRun S. BooksRun Rep
3 days ago

Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team

North Carolina
1 review
0 helpful votes
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The book: "Selling Art 101, Second Edition: The Art of Creative Selling", arrived to my doorstep in no time! You all have a nice selection of titles--no complaints.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
3 days ago

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

France
1 review
0 helpful votes
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Faultless service
May 4, 2025

Delivered on time, and as described. I would certainly use them again. Why do I have to write a hundred characters? That's stupid.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
3 days ago

Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team

Texas
1 review
0 helpful votes
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Excellent!
May 5, 2025

Excellent response and quick delivery. Got the books I wanted fast and at a great price. Thank y'all so much.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
2 days ago

Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team

Texas
1 review
0 helpful votes
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Prompt delivery
May 4, 2025

Great prices and books were in very good condition as stated. Will definitely buy from this site in the future.

Date of experience: April 24, 2025
BooksRun S. BooksRun Rep
3 days ago

We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team