Beyond The RackReviews 654

Originally I had a 5 star review of BTR and lots and lots of people read it. Now, 1 star is an over statement of this piece of garbage company.

I ordered a Louis Vuitton bag for about $900 (worth about $1500)... it missed the shipping period so I asked about it... 10 times... in 5 emails, 3 web submission forms, and 2 on line chats. Oh, make that 11... I also managed to finally snag an answer on the shipped product from their FB account. I only got a half answer from an on line chat. Fast forward 7 weeks and my LV finally arrives, in a pizza box style box. Who puts an expensive item in a pizza box and leave it on the front step. I'm not a princess, I saved up for this expensive bag and was astonished how they treated my merchandise and never had the courtesy to respond to the request of where my item was. Also my item was not as described, it was more "used" than they advertised.

I should mention the on line chat girl, Leigh (who seems to be the only person who works there) said their phones were down, and so was IT... for the past 7 weeks. Want an answer from them? Try on line chat or FB message, or better yet, steer clear of this website!

Please do not waste your money on this site. If you buy something and it doesn't fit or wasn't what you were expecting you are stuck with it. You will not get a response nor will you get any of your money back. I placed an order back in December 2016 and I have been asking for return label for over five months. There was no return label in the original packaging. I have emailed them multiple times and I have received generic replies from their so called associates with no solution to my issue. Last email told me about the time line for return and exchanges. So, they are basically saying I have passed the timeline in which I was able to return or exchange the item i purchased. Isn't that funny because only reason that happened is because i did not receive the return label I requested multiple times from them. This company is a scam! I have never had this type of experience with any company in my entire online shopping experience. It sad that they take advantage of people like that, I am disputing these charges because I will not let them take my money.

Same overall experience as others who have posted here. I had a $20 credit from a return and one day it just disappeared. I was told it was a promotion. Which it wasn't. It took them 21 days to respond to my email. I had to email 5 times before I got a response. Please, Please, Please do not order from here. I have been a customer since 2011 and it's just not the same anymore. They barely have the content they used to and are performing fraud by stealing peoples money

The order arrived 2 months after I ordered it. I knew as soon as I opened the package it was not as described in the order. This is the third order I have placed... you would think I would learn. First order was thrown out as it was so cheaply made. Second was a purse that I couldn't return. (apparently it said so in the fine print) The absolute last order will be returned but they only give you a store credit! Will not refund to VISA card. Never will order from this company again.

First of all BTR requires weeks/months to get an order since most of their merchandise is coming from China. Secondly, they only give credits if you return an item. Thirdly I had a credit of $75.00 I was trying to use and be done with them. I place an order and was told that it was out of stock, place another order same result. Finally after 2-3 months and several emails. I requested that since they can not fill my order they should just refund my money and I will go away. The reply was they will not refund my money becasue they are new owners of the company and I should contact the Consumer's Affairs.

I placed my order and paid for the product on 8 November 2016.
Three (3) months later on, 21 February 2017, I received a message that my order was in transit.
On 7 March 2017 when I logged into my account the order states that the item has been refunded but there is no refund on my credit card statement which reflects the rest of that 7 March 2017 billing week. My email inquires go unanswered for long periods of time or go completely unanswered. When I call customer service I wait on hold for 30 minutes, my lunch break, and then have to hang up. This is terrible service. I will never order from beyond the rack again. I was charged for my order on 7 November 2016 and Four (4) months later, as of 25 March 2017, I have not received my order or my money back. To top it off, today when I received an email from behind the rack about their upcoming sales events I could not unsubscribe from the email. When I hit unsubscribe I was directed to the website events page. This has been a terrible shopping experience.

Items took forever to come, one time they cancelled my order and did not advise me until 2 months later. I had a credit of $300 plus and one day i logged in and it was gone. I emailed and called multiple times no reply at all. Finally i got a hold of someone there months later and found out the company got bought out and the representative said they saw my credit but would need authorization from a higher up to reinstate within the next 24hours. They obviously never got back to me. When i called back again i was told too bad we cant honor your credit anymore and to make a formal complaint with consumers rights. No warnings, no options, just too bad so sad say goodbye to your money. THIEVESSSSSS!