Beyond The RackReviews 654

I've made 3 purchases from BeyondTheRack, starting on January 6, and have received them all pretty quickly. First purchase: Ordered Jan 6, received Jan 14.3 pairs of shoes and a dress, all seem decent quality, fair price, no complaints.

Second purchase: 50 pair shoe rack for $20. I checked on Amazon to see if it was really a good deal, and the same shoe rack was $40-$50 there so I bought it. Ordered Jan 9, received Jan 17. I haven't opened the box yet as I will be moving soon and will wait until I get settled in my new place.

Third purchase: $10 cat toy within 3 days after my second purchase to take advantage of their 3 days of free shipping after any purchase deal. Ordered Jan 11, received Jan 22. My cat loves it!

Their regular shipping charge is $9.95, which I think is a bit high but I guess I'm just spoiled with free shipping. Still, great products at decent prices.
Will likely order from them again.

There really isn't much savings when you really do the leg work on this site. I was looking into the Lil' Rider Ruby Racer Motorcycle - 3 Wheeler in Red for my 3 year old which they have it on sale for $109 plus shipping cost... they say the original price is $206 but when googling the same item I can go into a toys r us right now today and purchase it for $119... that would end up costing less.(after BTR shipping fees)... and I would be able to pick it up today and not have to wait 2-3 weeks for delivery. You should really look into the sales rather then to assume what they are displaying is correct. Usually when they have it on their site the sales are across the board... within other sites and within our own stores in town.

I initiated an online complaint over a week and a half ago over a Keurig product that I ordered. It was not as described when I received it. Several times I have tried to escalate my complaint to s Supervisor because the Customer Service Rep was not directly addressing my concerns and giving me the run around. I still have not had my complaint escalated. I've been in Customer Service for over 25 years and I am appalled at the lack of accountability that BTR staff display. I have shopped here for several years and I am fed up. I won't be buying anything online any time soon!

Beyond the rack sold me a fake balenciaga bag for$1300 with one hardware missing upon receipt, and I was told it's not returnable! After send the pictures and followed by so many phone calls, I returned the fake bag within 3 days. And they have been holding by refund ever since, it's almost 2 Months now, and it's rediculars given I was promised the refund will be issued with 1 week or 2!
Worst company ever, with real bad customer service! Disgusting company, please stay away from Beyond the Rack!

I too decided to try the to find at this point 95 percent of what I gave received to be very poor quality and fraud in various ways. One of the shipments is still lost in transit which they only claim to have contacted Canada Post however they claim they g ave never received. I also inquired about four others which BTR claimed to have shipped with over a week gone by and still Canada Post has never received. I have also been charged for shipping which I had been entitled to free shipping with no credit or refund received and still awaiting rectification. The items onsite are over infkated to only appear to be a good deal for the garbage they will send out. Other items which are valid vendors those items are yet to be received although we should have by now. I was also in my first experienced charged four times which depleted my account even tho there sight relayed transaction declined and no funds were taken from my account. I then spent endless amount of time and energy to get my money back. The customer service has been trained to apologize yet don't listen or rectify the problems at hand. I have numerous orders still awaiting deliver and will be shipping back garbage all together as they claim I will for that one time not be charged and advised by their representative that is what I should do to avoid additional charges and to be refunded. I will keep it posted how it turns out. At this point I DO NOT recommend for anyone to trust time purchase from them.

Beyond the Rack products are sub-standard and their return policy is crap. I ordered a pair of boots that looked like so cheap I wouldn't even pay $10 for them. I returned them and got a credit minus the $9.95 return shipping fee. I then ordered a pair of slippers to use the credit so I would never have to deal with them again. I placed that order November 22,2013. After a month, I contacted them to inquire why my shipment wasn't moving. After 3 phone calls to Sofie and Adelle I was told the package was in fact lost. Since the slippers were no longer available they credited me $20.00 (which was less that the amount I had on credit before purchasing the slippers) and refunded the remaining to my credit card.

I am doubtful they even have some of the products they advertise. I shop at several of these sites and this is the worse experience I've ever had. Gilt and Ruelala are so much more professional and the products are legitimate.

At the end of November 2013 I ordered 2 pairs of Hunter boots for my sister and myself. The items shipped quickly, which was a nice surprise, however they were both too large so I sent them back for an exchange. After a few weeks I for an email from a person named Christine that said my items were received and I have will get a BTR credit. I responded to Christine asking her about the exchange as was clearly marked on the return slip (why even have exchanges as an option if it isn't?) and never heard back from her and anyone else from this company. So now they are holding $214.73 of MY MONEY as a so called "credit" (I paid and was charged $224.68, but they actually took $9.95 off for the return postage and are holding the rest of it hostage.)

I am beyond pissed. That is not small amount of money at all and to have no communication from the company is crazy. Do not buy from this company at all. Hunter boots did come of for sale again a few days ago and I logged on and tried to purchase the same boots in the right size, but even though I logged on at 9am sharp it was reserved... as soon as I logged on the page! STAY AWAY IT IS A BIG SCAM TRUST ME!

About 2 months ago I ordered a set of 3 3-tier clothes drying racks. About 2 weeks ago I finally received my order, I only got 1 of the three, it was wrapped in what looked like garbage bag. Since it was not properly packaged for shipping, it was broken when it received it. I immediately contacted customer service and received an email saying to send tem pictures of my item so they can properly analyze the damage. I sent them multiple pictures of the item with in the hour that I reviewed the email. I still have not heard back from them and I can't use this item for anything. I'm not impressed at all with the customer service and do not plan to but from this website again.

I have bought many items from the site and have always received my products in good condition for good prices. I do find the shipping time long at times, so that can be a deterring factor.

With my last purchase, one of my items was lost with Canada Post and upon contacting Customer Service, they were helpful and launched an inquiry with Canada Post. I was refunded the amount within a few weeks. Slightly disappointed n not receiving the item, but glad I got my money back and helpful service.

Hello, I read all the reviews from people before ordering on this site but decided I would give it a chance. I really liked this sweater and had been looking for one like it for sometime so I ordered it. I figured since I was paying the ridiculous price of $11.95 for shipping I might as well order a couple of other things on top of it. I received the other two extra things in a timely fashion but wouldn't you know it, I got confirmation that the sweater I most wanted wouldn't be delivered until a later date. That date came and went and I received another email saying it would take longer yet to be shipped(5 weeks later)! I then got the final email saying that indeed the purchase was now NOT AVAILABLE and I would receive refund! I was so upset because it took them 5 weeks to finally tell me this! So I paid the full shipping price and didn't even get the purchase I really wanted in the first place! In the meantime, I did see another sweater like the one I ordered but nicer but of course didn't order it because of this order supposedly coming! Now I can't even get the other one at the other place because sizes are all gone! This is so frustrating, paying the full shipping price and not getting what you really wanted in the first place. I am so disappointed I took the chance on this company. I emailed my frustrating but you can guess, know one responded! Thanks BTR for another unsatisfied customer!

I received a scam email from this company saying I owed them $10.00. I have never heard of this company before. I have NO account with them and I have no idea how they got my name but I am forwarding their email to the Attorney General. What they are doing by emailing people saying they owe money to them, is illegal and I hope they get shut down!

UPDATE

Just got this from them and I am so irate! I do NOT have an account with you people! I do not want your credit! You are a scam of a company and I have no idea how you got my name or email. But you have NO RIGHT to set up accounts for people without their consent. Especially people who have never heard of you before. What kind of business ethics is that? First telling people they OWE you money then emailing with an "oops, you don't owe us we credited your account" What account?!?! I have no idea who you are and have never been to your website, never ordered anything from you and have definitely NEVER set up any account with you nor gave you any authorization to set an account up for me. I still intend to report you for fraud and scamming and I hope every other person you sent those bogus emails out to do the same. Stop emailing me. I don't know you. I don't want to know you and for the LAST time I do not have an account with you!

"S,

Your review caught the attention of BeyondTheRack's official representative and they responded:

"Dear BTR Customer, We apologize for the confusion with the email we sent you. Please rest assured that you do not owe us any money! In fact, the "balance" is a credit on your account, visible on the top left hand side of our website when you log in. This credit is ready to use and will automatically apply towards your next purchase. Again, our sincerest apologies for any inconvenience this has caused. Wishing you happy holidays and all the best in the New Year."