Beyond The Rack Reviews Summary
The company has garnered a predominantly negative reputation, with customers expressing significant dissatisfaction regarding product quality and customer service. Common complaints include receiving items that are damaged, incorrect, or of inferior quality, alongside a troubling lack of responsiveness from customer support regarding returns and refunds. Many customers report long delays in order fulfillment and inadequate communication, leading to frustration and a sense of being misled. While a few positive experiences exist, they are overshadowed by a prevailing sentiment of disappointment and caution among consumers, advising potential buyers to reconsider their purchases.
This summary is generated by AI, based on text from customer reviews
I ordered a few items from the site recently and had absolutely no issues with ordering, payment, or shipment and receiving my items. I read the fine print to make sure I was aware of how long it would take to recieve my purchase (they are up front about this). I cannot speak to the quality of all of their items or whether they are knock offs as I only ordered a few fabric/metal belts. I do recall ordering a pair of nyla boots from here a few years ago and experienced no problems at that time either. I did have a several weeks wait (3-4 weeks) for the boots. They let me know the progress of my shipment when it shipped. Hope this helps.
The website gave me a $20 giftcard so i decided to use it, then they had a coupon for 10 off your first order so that was 30 wich I used for 2 pairs of boots and 2 shirts I only paid shipping $5.95! I thought my order would take about a month to get to me but I was so surprised when my order arrived in 2 weeks my items were just as discribed, I was extremly happy with my 4 items for 5.95! Thank you
Hi Roxy, Thank you for sharing your great experience and we couldn't be happier to hear this. We look forward to shipping you more of your favorite designer items for less! Thank you for shopping with BTR!
Ordered a beautiful watch, got it well in advance of the mentioned date. Very Happy
A FEW MONTHS AGO I PLACED AN ORDER FOR 2 RALPH LAREN POLO SHIRTS. UPON RECEVING MY ORDER I LOOKED AT THE SO CALLED "POLO" TAGS AND REALIZED THEY WERE FAKE! THIS SITE ADVERTISES "REAL" THIS AND "REAL" THAT WHEN IN FACT THEY SELL NOTHING BUT FAKES! SAVE YOUR SELF AND DO NOT SPEND MONEY ON THEIR PRODUCTS!
Hi Blah, Thank you for taking the time to review BTR. We apologize for any negative experience you may have encountered with us. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We would like to assure you that BTR does not sell fake items. All our merchandise is guaranteed to be 100% authentic as we only deal with reputable vendors. If you can please email us at social@beyondtherack.com with your order #, we will be happy to look into this further with you so that we can address any authenticity concerns. Please know that we're always here to help. Thank you
I ordered a pair of knee high boots and was told that it would take approx. 3 weeks to receive them. To my pleasant surprise, I received them in 3 days. The boots were packed very well and the shoes look attractive, fit well and are comfortable. I would highly recommend this company.
Hi Carol, Thank you for sharing your great experience and we couldn't be happier to hear this. We look forward to shipping you more of your favorite designer items for less! Thank you
I have now placed 2 orders with Beyond the Rack. My first order involved an apron and 2 oven mitts. After over 3 weeks from placing my order, I was told they only could send me 1 and were refunding the money. I understand sometimes it happens every once in awhile, and while disappointed, I accepted the fate of not having 2 matching oven mitts. This was over a year ago. I just placed an order the beginning on February, for a shirt. I have been looking for this type of shirt for a long time and found it, although I didn't really have the money, I bought it anyway, because I figure after years of searching I should get it. So I check and it was supposed to ship by February 26. On the 26, I check and they had moved the date to sometime in March. I checked Friday I think it was, and it then said that the item had been refunded. No call, not email, nothing from BTR. I will never purchase from them again, after getting my hopes up twice in a row. I cannot believe that its just coincidence that it has happened twice for me.
Hi Kayla
Thank you for taking the time to review BTR. Although we already reached out to you and made things right by finding you a similar replacement, (we hope you love it once received) we wanted to take the time here to apologize to you. Since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order. Please know that this is a very rare occurrence. We also apologize if you did not receive a call or email from us advising you of the situation. In such a case where this does occur, we will always reach out to our members and sincerely apologize if yours may have been overlooked. If there is anything else we can do for you, please do not hesitate to reach out to us at social@beyondtherack.com. We’re always here to help! Thank you for shopping with BTR.
Well, Unfortunately I did not read any reviews prior to making a purchase. Im soo made at myself right now. Well I made my purchase 3/6/2014. I recieved an order confirmation which is great, but found it odd that the money was already debited from my account, contrary to the fact that it's going to take a while to be shipped and recieved. Its my understanding that you should be billed for anything until it shipped. I was happy about th cost of shipping. Not happy with the expected date of delivery, it takes so long. For some reason I thought this business was based out Britain, but I noticed that the country of orgin is always China, I though that meant the merchandise was made in China which doesnt surprise me as most things are manufactured there, but is it shipped from there also? Well I'll give this site a chance, and hope for the best. As long as my merchandise is authentic, not damaged, recieved, and my account information is secure I'll be okay. I qualify for free shipping for 3 day which is excellent, but as a precaution Ill wait until I recieve my merchandise. Ill rate and repost once my merchandise is recieved.
Hi Zurie, Firstly, Welcome to Beyond the Rack. We are a Canadian company based out of Montreal. We hope you find our site fun and hassle free. We charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers. Typically, we ship out our orders at 2-3 weeks. While we know it can be long at times, we hope our great savings and great brands make up for the extra time.
If you have any questions, please do not hesitate to contact our customer service team toll free at 1 (877) 733-4660 or by sending us an email at service@beyondtherack.com.
Please know that we're always here to help.
Thank you
I've received a reminder email that I had ONE item left in my cart. I've decided to purchase, and reviewed my order over and over, confirms everything was correct and checked out. I then received an email stating I've purchased TWO items, that cost me over twice as much. Now, this overdrew my account, which gives a 35$ fee, and every dat that goes by i get charged. I emailed them with this issue, and their response was a " software issue". They canceled the unwanted item and told me it can take up to 2 days to be xanceled in their system, THEN anotuer 5-7 days to refund the money. In the mean time, ive obtained overdraft fees that WILL grow due to THEIR mistake! To me, sounds like FRAUD! Ok, just add an item and charge me?! I will take this to my attorney if all monies arent refunded withjn a reasonable time, including over draft fees!
Hi Lisa, We’re very sorry for any frustration this may have caused. This sounds like an issue where there may have been 2 items placed in your cart accidentally. Please know that BTR would never intentionally place an unwanted item in your shopping cart. However, if this was in fact a glitch in our system we cannot apologize enough. Rest assured that you will be issued a refund in full for the cost of the unwanted item back to your original method of payment. Please note that we will also be reaching out to you today to see what else we can do to make this right for you. Thank you
Without a shadow of a doubt this company is fraught with scam. "After the fact," I've read other negative reviews here and on other sites and agree with many. Based on the merchandise I received, they are definitely selling fakes. The long shipment time is owing to the fact that the item is shipping from Asia. Save yourself the headache on inevitable displeasure and avoid this site at all costs. I am now only worried about how my credit card info will be misused in the future.
Hi ZA, Thank you for taking the time to review BTR. We would like to assure you that all our merchandise is guaranteed to be 100% authentic as we only deal with reputable suppliers. Selling counterfeit items to our members would definitely hurt our business and this is not the type of reputation we want to have.
It is stated on our website under the FAQ’s and checkout page that it takes 2-3 weeks for us to receive the merchandise in our warehouse and could take up to an additional week for the package to arrive at your doorstep. Therefore, orders can take up to 1 month to be delivered.
We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
Rest assured that we do not keep any creditcard information on file.
Please do not hesitate to reach out to us at social@beyondtherack.com if we can further address your concerns. Thank you
Awful experience. Ordered two pairs of boots, size 8. When they arrived, boxes were destroyed! These were gifts. Smelled so strongly of gasoline I couldn't leave in the house. And one was a size 9! Which fit no one I know. Will never order from them again and will let everyone I know what a nightmare this experience was!
Hi Leslie, We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. If you can please email us at social@beyondtherack.com we will be happy to make this right for you. Thank you
I guess it's the case that people are more likely to submit a review if they're unhappy. I have ordered from BTR many times. I've purchased fine jewellery, a vintage Hermes enamel bracelet, clothes, cutlery, sheets, pillows, a bathing suit, and a Soia and Kyo winter coat, among other things. I've probably made 20 orders in 3 years. When you buy from flash sale sites, in my view you need to realize you can't get something for nothing. How much quality do you really expect from plastic boots for 9.99? Temper your expectations and don't expect Chanel service at Winners prices. Read the product descriptions closely, realize that pearls for 20 bucks will be of merchantable quality but not as fine a strand from Tiffany. Waiting for your purchase to ship is part of the process. If you're unsure, stick to brands you recognize. I'm happy to contend with that in exchange for some killer deals. If you're not, perhaps you'd be happier sticking to regular shopping. Like hunting for vintage finds, flash sales aren't for everyone.
Thank you for taking the time to review BTR, Cara. We look forward to shipping you more designer items for less. Thank you for shopping with BTR!
I recently ordered a watch for my boyfriend from beyond the rack and when it came I noticed it was dead... then found a note saying that batteries are never included. This was not indicated when in the description and was never mentioned UNTIL it arrived. This is so ridiculous, when does anyone ever sell a watch without a battery? Not to mention it is definitely NOT an "authentic designer" watch. Upon opening the box you can immediately smell dollar store quality plastic/rubber NOT leather. This site is such a rip off. I want a full refund and don't even think I can get one because they only issue btr credits, but who would want those when this site is a complete lie?
We're very sorry to hear about your negative experience, Alex. Please know that we're always here to help. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We would like to assure you that all our merchandise is guaranteed to be 100% authentic as we only deal with reputable suppliers. If you can kindly email us at social@beyondtherack.com with your order #, we will be happy to take care of you. Please know that we're always here to help. Thank you
These people are unethical as the day is long. I found out about them via a "recommended site" ad on Facebook. There were a couple of pairs of Ugg boots in the accompanying photograph and I wanted to have a look, and maybe even, make a purchase. I signed up with my name and e-mail address. Once in the site, guess what? Not one pair of Ugg boots. Bait and switch. I wish I'd read the comments first. There were a few on FB who'd mentioned that they too had not seen any Ugg boots.
In response to my 1st e-mail from them thanking me for joining, I explained that I would forward any future correspondence from them to my spam folder. Even as I have done so, their e-mails still come through. I'll just keep forwarding them to spam. I'll also definitely be sure to spread the word about this rancid company.
Please try one of the legit companies out there (e.g. My Habit, Ideeli, Zulily, Gilt, Amazon, etc)
Hi Desiquai, thank you for taking the time to review BTR. We apologize for any inconvenience this may have caused. As we are a flash sales site our events last for a period of 2-4 days. We unfortunately cannot guarantee that items you see in Ads will be on sale at that given time. Please note that these ads are meant to advertise the brands of products that we have featured on our website. Although we do not have any Uggs for sale at this time, we will most definitely have another sale in the future. The best way to see what sales we do have coming up is to keep an eye out for our upcoming events and daily emails. However, if you would like us to unsubscribe you from our mailing list, kindly email us at social@beyondtherack.com, we will be happy to make the changes to your account settings. Please know that we're always here to help. Thank you
After reading the costomer reviews I am really starting to doubt BTR. But it's to late cause I already placed my order. They told me it has been 1 week and said to wait another 2-3 weeks for them to send an e-mail to track my order etc. So I have no choise but to wait and see for myself. If the clothes I ordered is not legit I will contact the police and make a plaint for counterfeit cloths. Trust me us Québecois don't take bull$#*! and I look forward to talk about this in court. Thank you!
Hi Alexandre, thank you for taking the time to review BTR.
We are sorry if you may not have been aware of our shipping policy. It is stated on our website under the FAQ’s and checkout page that it takes 2-3 weeks for us to receive the merchandise in our warehouse and could take up to an additional week for the package to arrive at your doorstep. Therefore orders can take up to 1 month to be delivered.
We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
If there is any issues with your order once received, or if you would like us to provide you with an order update, please do not hesitate to reach out to us at social@beyondtherack.com. Please know that we are always here to help. Thank you
Can't believe this site! How can they get away with selling fakes! Just realized I purchased a fake handbag from them. Very disappointed! And when you contact them to solve this problem the customer service department doesn't respond!
Hi Nc, thank you for taking the time to send us your feedback. We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. We would like to assure you that BTR does not sell fake items. All our merchandise is guaranteed to be 100% authentic as we only deal with reputable vendors. If you can please email us at social@beyondtherack.com with your order #, we will be happy to look into this for you. Please know that we're always here to help. Thank you
I cannot "unsubscribe"! I have unsubscribed about five times and I am still getting their e-mails - it is infuriating! Needless to say I shall never order anything from BTR...
Hello Gina, thank you for taking the time to review BTR. We're very sorry to hear you're still receiving our daily emails.If you can kindly email us at social@beyondtherack.com, we will be happy to resolve this for you. Please know that we're always here to help. Thank you
Thank God for SiteJabber which you cannot even find until you've clicked through several pages of search results. Clearly, beyondtherack is a very well financed new venture. They have dozens of search "results" all set and ready to go when you are trying to get at facts. And they give mediocre savings if any. Stay clear.
Hi Emmy, thank you for taking the time to review BTR. Some of our sales are curated with sought-after items sold at the manufacturer's suggested retail price, and some of our items are offered at deep discounts. We typically have the lowest or one of the lowest prices on discounted items, but cannot guarantee the absolute price all the time across the board. We can guarantee great shopping, a receptive ear and great customer support, so please continue to let us know when you have questions or feedback. Thank you
Customer beware! This online store is part of many online stores that are popping up across the country. Quality of items are a bit better than some other ones but you may not be getting the deal you think you are. Inflated prices make it seems like it is a bargain. But if you comparison shop they are sometimes more expensive than store items and then there are the shipping charges on top... as I said before "know what you are buying
Hi Mary, thank you for taking the time to review BTR. All of our suggested retail prices are provided by our suppliers. We typically have the lowest or one of the lowest prices on discounted items, but cannot guarantee the absolute price all the time across the board. We are always here to answer questions on products and pricing that our members might have. We do hope you continue to check us out for all your designer discount needs. Thank you
I clicked on this website from a pop up ad and decided to join. I entered my name and email and on the next page they asked for my aol password! Are these people for real? Who in their right mind would give a company their email password? I won't get back on this website.
Hi Tania, Thank you for taking the time to review BTR. This doesn't sound right at all. Please note that we do not require your password to your email account when registering to become a member with BTR. All that is required is your email address and you create your own password and it can be whatever you want it to be. Please do not hesitate to reach out to us at social@beyondtherack.com or call us toll free at 1-877-733-4660 if you have any questions. Please know that we're always here to help. Thankyou
I could just kick myself for not reading the reviews before I purchased from this flash-sale website. Call it a waste of my time and money! Everything that I've purchased were definitely SUPER-SUBSTANDARD fakes. Now, that I've read the reviews, I won't even bother wasting any more my time returning them. I'm soooo disappointed!
Hi Deseree, thank you for taking the time to review BTR. We apologize for the negative experience you've had with Beyond the Rack. We also sincerely apologize if the merchandise you received was less than expected. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem.
If you can kindly email us at social@beyondtherack.com with your order (s) number, we would be happy to get in touch with you today and hopefully resolve these issues for you. Thank you.
From the business
Beyond the Rack is a private shopping club for people who want designer brand apparel and accessories at up to 80% off MSRP. We offer authentic designer merchandise exclusively to our members through limited-time events. Each event starts at a specific time (9:00AM ET and 5:00 PM ET) and typically lasts 48 hours. After each event ends, the merchandise is no longer available. Members are notified by email in advance of each upcoming event according to their notification preferences.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanne, Thank you for sharing your experience and we're glad to hear you're happy with all your purchases. We look forward to shipping you more of your favorite designer items for less! Thank you for shopping with BTR!