Bear Creek Arsenal

I have purchased several items from BCA. All of the BCA items that I have purchased have been of good quality, for the most part. However, I purchased a UTG magazine and a Monstrum 3-9 x 32 scope that were less than what I expected them to be. As I worked through the return process, I noticed that the BCA customer service staff was very strong on saying how much they wanted to satisfy their customers, and very weak on actually performing to do so. Their process is painfully slow and they do not respond in a timely manner, sometimes leading me to believe that they have forgotten about me. After waiting for what seemed to be a more than reasonable time, I would reach out to them for a response. Sometimes I would get one and sometimes I would not. On one occasion, I waited 19 days( because their automated email says that it may take up to 14 days for resolution). When contacting them and informing them that it has been 19 days, "conveniently " I was told that the product was being shipped out that day. I had to wait for what seemed an eternity to receive my repaired scope. Finally receiving it( I only assume that they sent it back to the manufacturer for repair, they did not communicate to me what they were doing) and attempting to use it only to find that it either was not repaired or was again defective. So here we go again! :(

Numerous calls and emails, No response. Other than the standard, generic automated email reply, I have yet to hear back from a live person. In April of 2023 I placed an order and I was shipped the wrong firearm. I called customer service several times before a reply, and was issued a credit on my account on "a future purchase". I've spent over $14k dollars with this company in the last 1 1/2 years, I assumed a $50 store credit would not be too big of a deal that I would need to make sure I received a paper certificate showing my verbal conversation regarding the credit. Fast forward, 2 orders later and they keep "missing" the credit to apply to my orders. 5 voice mails and 4 emails, tried using live chat but message comes back saying "Live Chat Unavailable" and once again no live person has replied. Oh well, I have several other firearm manufacturers I can recommend to my customers.

The BCG has been on back order for 3 months...no restock that they know of

No help from BC sales reps. Beware do not buy their 22lr upper side charge...$30

No refund, exchange...Sales is final...RIP OFF!

Tried multiple times to inquire about a product that when you do a google search it says they have it but when you are moved to the sight you can't find it. Their "chat" with us is a joke. Was hoping to do business with them but without human contact it's impossible. By the way when you fill out the contact form you get a page of useless information back. Look elsewhere for you products.

BCA has been good to me so far. I bought their AR-15 lower,.223 Wylde upper and 6.5 Grendel upper.

The lower functions flawlessly and looks perfect, contrary to some of the reviews saying theirs had blemishes.

Both of the uppers from BCA also came without blemishes. The.223 Wylde is very accurate at 100 yards which is what I typically shoot at. I have not had a chance to shoot the 6.5 Grendel, but I am confident it will perform flawlessly as everything I own from BCA has exceeded my expectations so far.

Bought an AR 15 pistol in January 2024. Had it for a few weeks before I had the opportunity to shoot. Didn't even get a full magazine through it before it stopped ejecting the shells and the bolt wouldn't open. I requested a return and this was authorized promptly. Returned the gun and waited several weeks. Told Bear Creek to just refund my money. Because it was beyond a certain period, they would not refund the $50 shipping. So I am out $50 shipping plus a $25 dealer fee. Called and explained, but they would not bend. So, my advice is to certainly not do business with this company.

Ah yes the parts are in stock, spend hundreds of dollars and your order sits while they sell your parts that were in stock to other people and are now out of stock. So now your order sits for weeks while they get around to building the uppers or making the barrel you ordered. Oh your a dealer too? Your customers are piss**** like always when you deal with BCA as they do not separate dealers from retail, your all the same. Another company who makes so much money they could care less about customer service, loyalty to their dealers or your orders and customers. They do more damage to small businesses than help. If your a dealer you will see, spend $100,000.00 it means zip. Its to the point of ridding our stock of all their products AND FILING CHARGEBACKS, i mean nobody at all gives a s***. Phone will ring forever, emails dont get answered, its a joke.

Customer service is lacking if you order something whether it's on the phone or on their website it takes 10 to 14 days to process your order which is way too slow when you try to call back and you're on hold for 10 minutes and finally leave a voicemail nobody calls you back done that with sales and with customer service send an e-mail for via their website and received the information that they may take up to 14 days to process your order again just seems like it's way too long to wait.

I was wanting to purchase a complete upper for my 5.56 ar and had a couple questions. I called and was transferred to their customer service, then a recording to leave a msg. I informed them I had a couple questions before placing my order. I missed a return call and was told to contact Michael. I called the next morning and the guy answering the phone told me that Michael called in sick so I told the guy that I had a couple of questions before I ordered and he said he was at lunch and would call me back (30 mins.) as soon as he got back to his desk. Well that was over 5 hrs ago and nothing. So if this is any indication as to their customer service I looking to find the upper somewhere else; I suggest everyone consider avoid Bear Creek Arsenal, it'll save you alot of BS in the long run! No I don't have a proof of purchase, Bear Creek won't answer any questions so I could make a purchase.

350 legend, After two years and around 200 rounds I started having mis fires, light indents on primers, took it apart and the firing pin is a soft metal, the striker end is flattened and the rear flange that contacts the bolt is worn and has a ring indent in it, never saw this in 25 years carrying M16s, M16A3s and the M4s, and they got a hell of a lot of use with no wear signs like this pin! Junk steel,,,

My first BCA barrel has thousands of rounds now and still accurate. The 223 Wylie 18" upper is a nail driver and beautiful. All 3 were excellent quality and perfect chambers upon initial inspection. I will buy more and highly recommend.

I'm only a few hours away from them but my order was processed and arrived extremely fast. I haven't had the joy of trying my new " toy" out yet but everything appears to be good. It feels more solid than some other brands I've used also. I plan on ordering from them again and recommend them

Ok so I ordered a right side charge upper and bolt carrier group when I received my order 2 weeks later and opened the package and realized I had received a left side charge upper and a right side charge bolt carrier group I tried calling they were closed. So next day I tried calling no luck first try sent email no response for 2 days received a return ticket that I need to print I don't really want to spend $50.00 for ink in a printer that's never used. This isn't my mistake but now I have to deal with there's. I have spent a few $$$$ with bear creek and there service is terrible in the last few years I will be hard pressed to purchase anything else. Cheaper isn't always cheap

BCA has got to be one of the best companies I have felt with. Their products are top notch and affordable for the average guy. You can't find this kind of quality at these prices anywhere else. BCA is the absolute best!

The AR Pistol I ordered from them had a critical malfunction after less than 100 rounds fired. The extractor on the bolt face snapped off. For some of you who may not know this is what pulls back the casing to allow it to be kicked out after being fired. The shipping was abysmal. The lower arrived at the shop I ordered it to without a box. It also had a dent in it. It took 15 days to ship let alone the fact that when they actually shipped it they shipped half my order with (premium home shipping.) I paid 80$ for two day shipping so this felt kind of like a slap to the face. Especially because the premium shipping took 3 days to arrive. It's just a day but when you have been waiting 15 days for what turned out to be a broken product, its just frustrating. I would not recommend this company to anyone at this point. Avoid them please.

Beautiful. 350 Legend Upper. Very accurate and easy to install on my Radical Firearms's lower. My only criticism is at first every third shot or so would jam for the first 50 shots or so. Luckily the jam were easy to fix, and the problem has since resolved itself. I do wonder why? Otherwise it's a great upper!

Not sure why they have a 2. Something rating, but bca has the best quality at amazing prices, ship within 24 hrs usually, they answer thier phones, and they are American made... even if they had a few illegals. Most companies do. I've bought literally over a dozen uppers or compete rifles from them and never have I gotten junk. The first gen side charging bolt sucked but they reacted and built an awesome gen 2 handle. 5 five stars 7 days a week

After I purchased 450 rifle, it went on sale two days later. Most of the stores that I deal with give you refund if their product goes on sale, within time limits like two weeks period. But not Bear Creek Arsenal. I'm very disappointed with their customer service. Will never buy from them again.

Ordered a 350 Legend upper with 2 - 20 rd magazines. The upper was beautiful and seemed well machined. One of the magazines arrived with a spring busted. TRIED all avenues to contact customer service for a RMA. They only replied with a generic instruction guide on returning products. However when selecting the product for return, it will not allow me to proceed because the order still says "Processing". It was delivered 2 weeks ago! We only have 30 days to return. No one will EVER answer their phone and no one will personally reply. I'm done with these folks. Too much quality competition out there to screw around with this mess!

I have purchase a lot of items of Bear Creek never had an issue with customer service, great previous experience. Recently WOW, they do not answer the phone, do not reply to email inquiries, do not reply to internal website emails within the site. Just horrible service, if you forgot to add your 1st responder or Mil/ Veteran discount the response has been about too bad the order is already placed cant help you. Only way for them to make a change to cancel an order is literally to get your credit card or bank to push back on the purchase. Very disappointing been buying from them for years with no problems. I'd say they went from A rating F-.