business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.5 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
Australia
1 review
5 helpful votes
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Do not buy any clothing from this company. Sizing is incorrect, clothing does not look like what's in the ad & the material is cheap & nasty. The company does not have a registered ABN despite having a website stating "Australian official shop" They are not based in the USA either. They will tell you they will refund your money as long as the item is unworn, unwashed & label attached. My items had no labels attached. They say they'll refund you 30% & keep the clothing. When you complain further you"ll get 50% refund. Further complain & you'll get a final offer of 70% & keep the clothes. Stay away from this company! You won't get any money back.

Date of experience: February 28, 2025
Michigan
1 review
1 helpful vote
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I spent over 1/2 hour trying to return 2 items. I was unable to find any directions at first. When I finally got thru, I had to sign up to "Just Answer" who charged me $40 and didn't accomplish a thing. I'm just going to donate the items to Goodwill and hope someone can use them. Obviously, I'll never shop at Azzlee again.

Date of experience: January 8, 2025
California
1 review
5 helpful votes
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Low Expectations
December 27, 2024

I didn't expect much but I got less than I could have imagined. Don't waste your money - even if it isn't much. Whatever you pay, it's too much.

Date of experience: December 26, 2024
Maryland
1 review
5 helpful votes
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AzzLee is not reputable
October 17, 2024

I ordered two blouses. They did not fit. I began the return request process, and they then sent emails offering to "make a deal" such as I keep the items and they refund 50%. The alternative being for me to pay for the shipping cost to return the items, which I did. After more back and forth, they finally gave me return instructions, which I followed. They never refunded my credit card, and they have not responded to my email requests asking about the refund. I feel ripped off.

Date of experience: October 17, 2024
GB
1 review
1 helpful vote
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The website says easy returns. NO that is not true. It took me three emails to find out the return address is in America, will cost a lot, will take ages. Azzlee offer you money to keep a garment that doesn't fit. The third offer was 70% of the cost which I reluctantly accepted and gave the item to the charity shop.

Date of experience: October 8, 2024
New Mexico
1 review
1 helpful vote
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Don't trust Azzlee!
September 25, 2024

I ordered a pair of pants. A dress arrived. They were more concerned about getting to lower labels on the package than to making it right with me. And they kept asking me to do more and more to help them figure out what went wrong. NOT MY RESPONSIBILITY. And I have never received either the pants I originally ordered, or a refund. My advice: go to a legit company with good customer service! I've attached a photo of the dress--NOT at all a pair of pants!

Date of experience: September 24, 2024
Indiana
1 review
0 helpful votes
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After receiving a few of the things I ordered, I quickly realized that the clothing was not going to fit. United States size XL and China size XL are vastly different. Now I am needing to return for a refund and I am getting the run around.

Date of experience: September 28, 2024
New Jersey
1 review
0 helpful votes
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I will definitely buy from them again
July 10, 2024

I received my jeans today and I must say I love them. They are of great quality, the tracking communication was excellent, and they took only two weeks to arrive. I will definitely buy from them again.

Date of experience: July 9, 2024
France
1 review
0 helpful votes
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Great Websites for Women Fashion
July 10, 2024

The sizes vary with each piece of clothing—the size charts and product descriptions are very detailed. The prices are very reasonable. I've bought several essential pieces from Azzlee's website. The discounts are great too!

Date of experience: July 10, 2024
New York
1 review
16 helpful votes
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Garbage for Sale
April 23, 2023

The pictures of the products on line have been completely doctored to make the products look like something they are not. I bought what I thought was a vintage distressed sweatshirt for my wife and I received a piece of junk that is worse than Walmart. Different color, different material, different print, it was a joke. Can barely get a return so took a gift credit and it doesn't work on their website and customer service will not respond.

Date of experience: March 24, 2023
Colorado
1 review
0 helpful votes
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Wanted a dress for a graduation party thought I would try this company, the graduation passed by and didn't get the clothes. They told me that one item was on back order so I said can you please send the rest for now. Then waiting again to get everything. Finally came and nothing fit me. Did not like the material. The tracking didn't work either. I asked where the clothes were coming from and never got an answer.

Date of experience: June 4, 2024
Azzlee S. Azzlee Rep
11 months ago

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Colorado
1 review
0 helpful votes
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Shipping
May 15, 2024

It has now been almost a month since I placed my order. The original tracking order was incorrect. Still not sure when my order will arrive. Their products are of good quality but delivery leaves much to be desired.

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Dissapointed
May 15, 2024

Great selection, only sizes are not US sizes. Took several weeks to arrive. Material was rather thin and see through and didn't give at all. Return took some time but I received money back after paying for shipping. Overall, not happy

Date of experience: May 7, 2024
Arizona
1 review
0 helpful votes
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Lots of choice. Hope I chose the right size; however, I'm still waiting for delivery. I got a message saying it was delivered, but tracking says it is in transit. I have contacted customer service so was told to give it a few more days.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Love the clothes; return process is cumbersome
April 21, 2024

Love the breezy style of the clothing and prices can't be beat! Everything I ordered came in a timely fashion and was as expected. Only drawback is two of the five items didn't fit/look great on me, so I opted to return them and learned there's no simple way to do it through the website. Returns involve several rounds of email communications with company reps (who were lovely, but still, who wants to write letters explaining why they feel something doesn't look great and then wait for approvals/shipping instructions?). Also, you have to pay for the shipping twice. I hope they can streamline this process so as to better compete with Amazon.com.

Date of experience: April 10, 2024
Pennsylvania
1 review
0 helpful votes
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Slow service
May 15, 2024
Updated review

The quality of the clothing seems good but it is extremely difficult to return an item that doesn't fit. Other vendors have a much easier return system in place. I will be reluctant to order again because of this issue.

Date of experience: May 5, 2024

Everything was quick and easy
April 24, 2024
Previous review

Everything was quick and easy

Date of experience: April 14, 2024
Missouri
1 review
0 helpful votes
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Not accurate sizing
March 12, 2024

I waited almost 3 weeks to receive when it was stated delivery would take 8-12 days. Wish your advertisement would state the clothes are coming from China. My credit card statement said Paris, France! Everything must go back but that will probably be a nightmare and cost me even more money. Rather give them away and cut my losses.

Date of experience: March 2, 2024
Mexico
1 review
1 helpful vote
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Light and airy pants
March 23, 2024
Updated review

Lots of fun styles to chose from. Easy checkout. Had to return a few that didn't fit right. Customer service was very accommodating but a very different experience than dealing with Amazon. More personal...thank you Crystal for your help.

Date of experience: March 13, 2024

Lots of fun styles to chose from
February 15, 2024
Previous review

Lots of fun styles to chose from. Easy checkout

Date of experience: February 15, 2024
North Carolina
1 review
0 helpful votes
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Disappointed
August 5, 2023

Love the color but style didn't look good on my thin frame. In the process of getting an exchange for something else. Customer Service is not readily available. Finally someone emailed back. Hopefully, they will work with me...

Date of experience: July 5, 2023
Canada
2 reviews
0 helpful votes
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Wonderful Product & Service
January 1, 2024

Easy to order, hard to stay with in budget, lol. Wanted everything. Got update e-mails. Knew when it would arrive. Arrived within 10 days. Product is well made of durable material. Will order again for sure.

Date of experience: January 1, 2024