business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.5 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
Texas
1 review
0 helpful votes
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Summer Fun
July 17, 2023

Ordering was a breeze and received it fairly quickly. Love the designs but sadly have to return them, their a little too small and are made with poor grade fabric. I will order for fall to see if they might be heavier fabric.

Date of experience: June 16, 2023
California
1 review
0 helpful votes
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Quick Shipping Terrible Return Policy
August 12, 2023

It has taken three emails to get information on return. I have followed directions and returned items at my cost. Waiting on credit.
So far, I can't recommend company until I can see them honor their advertising.

Date of experience: July 13, 2023
Oklahoma
1 review
0 helpful votes
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Refund
February 1, 2024

Trying to obtain an address to return items that didn't work for me. So far have been offered lots of options that I'm not interested in, but no address to return them and get a refund. Hesitant on ordering from this site again...

Date of experience: January 25, 2024
New Jersey
1 review
0 helpful votes
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Size up for a reliable fit
April 26, 2023

First time shopper. I liked the quality of the clothing but the fit was seriously off. Not only too small but very high arm holes for what should be loose-fitting warm weather garments. I would consider purchasing again with this caveat in mind.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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Don't go there!
August 20, 2023

Orders are VERY slow for delivery. Clothes are cheap labor made and I kept only 2 pieces, gave the rest away. I will never order from a company like this without extensive review and research. Buy USA.

Date of experience: July 21, 2023
California
1 review
1 helpful vote
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I'm really surprised by the negative reviews, I ordered loose summer pants, the delivery was fast, good quality material, I'm very happy, don't take everything you read as true.
I would highly recommend.

Date of experience: May 16, 2024
Virginia
2 reviews
0 helpful votes
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Very Dissatisfied
June 3, 2023
Updated review

Photos look much better than the quality of the garments. Poor quality flimsy fabric. Customer service was terrible. Emailed back and forth for weeks asking for a refund. Finally accepted a gift card to the site for a portion of my order. Big mistake. Still terrible garments but a couple tops I can wear around the house when cleaning or gardening. All the rest were donated to the Mission Store. Not sure anyone will want them. They will probably end up being trashed. Easy Returns should be removed from the site!

Date of experience: May 4, 2023

Great website
March 8, 2023
Previous review

Great website. Easy to navigate. Sets off some of my security alerts on my computer. Might want to check those out.

Date of experience: March 7, 2023
New Jersey
1 review
0 helpful votes
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NEVER RECEIVED
June 6, 2023

Terrible. When I alerted you of non delivery, you took your sweet time responding to let me know you would look into it. Again, this is a third contact on my part and still no clothes nor any return of my $100+ payment.

Date of experience: May 7, 2023
Florida
1 review
2 helpful votes
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The item I ordered was nothing like what was pictured. Cheap material and unattractive. The return policy is ridiculous. The company offers a percentage refund and "lets" you keep the item because they surely know most people won't jump through all those hoops. Plus a hefty shipping charge for delivery and pay your own shipping to return.
I will never order from them again and will share my feelings on social media.

Azzlee attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Azzlee S. Azzlee Rep
12 months ago

Dear Mary,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support

Illinois
1 review
1 helpful vote
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Save your money
November 18, 2022
Updated review

Item was delivered quickly, but is very poor quality, not worth the money. Tried to return, received multiple emails offering a partial refund if I kept the item. Shady biz here, don't waste your time or money.

Date of experience: October 19, 2022

Easy peasy lemon squeeze ordering process!
September 29, 2022
Previous review

Easy peasy lemon squeeze ordering process!

Date of experience: September 29, 2022
Washington
1 review
15 helpful votes
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It's been awful. The outfit is too tight and we've tried multiple times requesting a return form the day after receiving the item so we can ship it back but you've ignore our request. Even your email address online shoots back as not working try again. I've ordered many things online and this company is the worse in sending us the return forms. Will not be ordering again from this company. I just lost money which should not have happened.

Date of experience: May 12, 2023
Washington
1 review
0 helpful votes
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Slow Delivery and lack of communication/Poor quality
May 20, 2023
Updated review

I didn't hear from this company so after two plus weeks sent asked where my order was. It came a few days later and their reply came after it was delivered. I should have known the quality would be poor because of the low price. Items really don't look like the pictures--colors not vibrant at all.

Date of experience: April 19, 2023

So far So good Will see what they look like before...
March 28, 2023
Previous review

So far So good Will see what they look like before more

Date of experience: March 28, 2023
Illinois
1 review
0 helpful votes
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Absolutely horrible
August 11, 2023

This company has the worst customer service I have ever experienced. Don't try to return an item they will only give you the tuna around respond after 5 to 7 business days and then keep asking for information until they finally say oh yes we have the returned items and now still waiting for my refund

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Return process
December 8, 2023

It's impossible to pick every item to be a perfect fit, so there will always be returns. Items sometimes appear different than they look online also. The return process is difficult, so I won't be ordering anything from this company again.

Date of experience: December 1, 2023
Australia
1 review
0 helpful votes
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Not good.
September 14, 2023

They work on back and forth apologetic emails offering various discounts...but no return address. Keep saying postage would be too high so better you accept whatever discount they offer. Hang in there as discount increases, although with postage costs paid you lose!

Date of experience: September 13, 2023
Washington
1 review
0 helpful votes
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Never Again
June 5, 2024
Updated review

I won't place another order. Should have studied the return policy. Would only give me 30% of my money back and I have to send it back paying the postage myself. Not even going to bother. Either throw in the garbage or good will. Tried to give it away but no luck. Material very thin.

Date of experience: June 4, 2024
Azzlee S. Azzlee Rep
11 months ago

Dear Carla,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!


Great selections
May 15, 2024
Previous review

Great selections

Date of experience: May 5, 2024
Iowa
1 review
0 helpful votes
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Reasonable, but watch sizes
October 3, 2023

These are not high quality fabrics, rather thin. And may be made for someone smaller than me in the hips. I ordered my normal size, and sometimes a size up, but still found them slim at the waist. Came in packaging with no directions on returns or questions. Don't have time to hunt down this information. Not convenient. This site was new to me and I should have thought of that on ordering.

Date of experience: September 2, 2023
Indiana
1 review
0 helpful votes
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Good service
March 31, 2024

I bought 3 dresses and they all fit fine but the pictures online are so hard to see with only one view so it is difficult to make choices. The white long sleeve dress looks like a nightgown not a dress to wear out.

Date of experience: March 30, 2024
Virginia
2 reviews
0 helpful votes
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Extremely dissatisfied
June 19, 2023

This company advertises a 30-day return policy but there is no information about how to return on their website, no packing list included with the items, and they have not responded to numerous emails, but they require approval before you can send in returns. Worst online ordering experience I have ever had.

Date of experience: May 20, 2023
Canada
1 review
0 helpful votes
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Products packaged and great.
February 16, 2024

All products fit and look as advertised. Because they arrived late I was unable to take them on my winter vacation! Consequently, I won't be wearing them until the snow melts here so I cannot give a thorough review on ongoing upkeep. (washing and wearing)

Date of experience: February 16, 2024