business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.5 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
North Carolina
3 reviews
0 helpful votes
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Too small, and fabric too thin
June 11, 2022

The fabric of the shirt is so thin you can see right through it. It's also small for a medium. I'm sorry I bought it. The pants are comfortable, but don't have a back pocket. However, I'll be able to wear them.

Date of experience: May 12, 2022
Louisiana
1 review
0 helpful votes
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Overall Experience
June 23, 2023
Updated review

My overall shopping experience was quick and easy. I did not have to contact customer service or return anything so I can not speak about those experiences. I would probably order from them again in the future. Their prices are consistent with the quality of the merchandise.

Date of experience: June 23, 2023

Quick and easy
June 2, 2023
Previous review

Quick and easy

Date of experience: June 2, 2023
District of Columbia
1 review
0 helpful votes
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Wonderful site!
January 29, 2023

Easy to order. Be sure to read the product descriptions, and check the size chart for anything you're interested in, as sizes vary per item.
Although I was a bit skeptical, and waited about 5 weeks for delivery, everything came in one package, with each item individually packaged inside. No receipt was shipped with items, so print out or track your receipt.

Date of experience: January 29, 2023
Ohio
2 reviews
5 helpful votes
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Did Not Return my Refund
October 30, 2023

Ordered 3 dresses on July 24,2023. Arrived quickly, tags said XL but they fit more like a Medium. Had to return them, contacted the company, followed the directions to get my money back. Received confirmation on Aug 30 that I would receive my refund in 3-15 days. Never got the refund. Have sent them another request today Oct 23 that I am still waiting for my refund of $125.97. I should have looked for all the negative ratings about Azzlee.

Date of experience: October 23, 2023
North Carolina
1 review
0 helpful votes
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The clothes were of great quality. However, they didn't fit do I sent a message just as directed in the request for approval to return. I have not heard anything in regards to returning the items. That's what I'm only giving 3 stars at this point.

Date of experience: April 17, 2023
Louisiana
1 review
0 helpful votes
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Causciose shopper
May 19, 2023

I was attracted by the great unique design of the clothing. Pricing is low which may reflect my product quality issues. The sizing carts were gritty accurate, although the fit is a bit tight. Larger sizes would have been too large. The fabric quality was poor, which will make me think twice before ordering from this company again.

Date of experience: April 19, 2023
New Jersey
1 review
0 helpful votes
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Not worth the money!
May 27, 2024
Updated review

Was happy with the variety of dresses, but I hate how cheap they are when they arrive! I should have known better. It's this cheap silky material and looks nothing like the picture! I'm sending it back!

Date of experience: May 27, 2024
Azzlee S. Azzlee Rep
11 months ago

Dear Sandra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!


Had a lot of beautiful dresses to choice from!
May 15, 2024
Previous review

Had a lot of beautiful dresses to choice from!

Date of experience: May 10, 2024
Virginia
1 review
0 helpful votes
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Wasted money
May 12, 2023

I read the return policy carefully before ordering just in case sizes were not accurate. All items were too small. I made 2 separate requests to return what I ordered and never received approval or even a response. Unfortunately they only allow returns within 30 days and my time is now running out. I will not be ordering from them again! I am out $100

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
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I received my parcels. One doesn't fit properly. The other was lovely but just didn't suit my body type.
I wish to return items (both bags) for refund. Both items are exactly as delivered.back in numbered bags. Please advise me on next steps.
Thank you. Marguerite

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
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Don't order from Azzlee
September 16, 2023

Terrible customer service. I don't think I will ever see my money refunded, even after mailing the items back and numerous attempts to provide them with a tracking number that was easily visible on the photos and scans of the UPS receipt. Items are poorly made.

Date of experience: August 17, 2023
Iowa
1 review
0 helpful votes
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2 out of 3 Ain't Bad
December 12, 2022

Ordering and paying went well. Just hard to make up my mind. I received order relatively quickly which was better than most. I am returning 1 item because it looks cheap, so I am hoping it goes smoothly. Otherwise, I have no complaints and will probably purchase from them again.

Date of experience: December 11, 2022
West Virginia
1 review
10 helpful votes
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Worst company ever!
July 10, 2022

I ordered 5 items, which took over a month to get. 4 out of the 5 were made with some unusual material. But 1 didn't fit at all. I emailed them to return just the one item, and they had me send pictures of all the bags it came in, all tags on the clothes, then still refused to refund my money because they said there isn't anything wrong with the item. They finally sent me a return mail address, which is sketchy... some rundown building(s) in Rosedale NY. I have yet to receive a refund and have American Express involved. So far, they are no help too!

Date of experience: June 10, 2022
Australia
1 review
0 helpful votes
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Disappointed
November 26, 2022

Too slow for delivery, items have inconsistent sizing. I complained about your shipping company and wanted an investigation as to where it was - because I have had problems with them before - but this was ignored

Date of experience: October 26, 2022
Illinois
1 review
0 helpful votes
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Company scam
June 18, 2023

Horrible. Still waiting for return instructions and have received no response from the company. I can't return anything until I get a response. Poor customer service as only way to reach them is by email

Date of experience: May 19, 2023
South Carolina
1 review
1 helpful vote
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Very disappointed with the item.
April 21, 2024

Poor quality and obviously made in China. I ordered a large (which I received) but there is no way I am going to try it on because it is very narrow and would probably have to the cut off of me. The photography is excellent in your advertisements but obviously misleading. In the picture it looks like embroidery of flowers. Actually the items are glued on. There is no tag with washing instructions or sizing. Would not order from you again.

Date of experience: April 11, 2024
Azzlee S. Azzlee Rep
12 months ago

Dear Carolyn,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support

New York
1 review
1 helpful vote
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As advertised
April 26, 2023

Shopping was easy. Shipping took 2 weeks, as stated on the website. Everything came neatly packed in plastic zip bags. Was skeptical of the company/prices/quality because I thought the prices were low compared to similar vendors. I was pleasantly surprised and would recommend this company.

Date of experience: April 26, 2023
Virginia
1 review
0 helpful votes
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I am pleased with Azzlee
May 15, 2024

I was worried about the negative reviews of this company, but I had a positive experience. The customer service people responded promptly. A refund for an item that was no longer available was made to my credit card within 36 hours and the items arrived safely. They took longer than I thought they would but I gather air freight, customs, etc. were involved.
No complaints

Date of experience: May 9, 2024
Washington
1 review
0 helpful votes
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Buyer Beware!
April 24, 2023

This company is a sham and I took their bait. The clothes are very low quality and it took much longer than advertised due to coming from China. I'm sorry that humans have to make a living by deceiving others.

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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Returns
May 19, 2023

You must attempt to contact customer service prior to returning through email to get approval… the issue is… after attempted two emails… no response has been made. I will happily edited this review if I can get a response… returns happen -after all- but as for now, I'm wondering if I'm being stuck with a purchase that doesn't fit. Disappointed.

Date of experience: April 18, 2023
Massachusetts
1 review
0 helpful votes
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Looks nothing like the picture!
May 15, 2024

Im so disappointed in my purchase. It's horrible. What I got compared to what I ordered was unbelievable! I am working on retuning the top! Now finding out I am responsible for payment of return is more frustrating. I would not recommend this site at all!

Date of experience: May 6, 2024