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AuthenticateFirstReviews 215

2.7
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AuthenticateFirst Reviews Summary

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 59th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
Alaska
2 reviews
0 helpful votes
Follow Rae J.
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I use Authenticate First to authenticate luxury items that I buy and sell online. Receiving a COA from a trusted business gives my buyers peace of mind. Additionally, I use their services to authenticate my personal items that I purchase for myself, which helps me make informed decisions about what I purchase.

I cannot afford to buy luxury at full-price, but I especially cannot afford to buy a fake. Authenticate First offers services starting at only $10, which, for me, is more than worth the peace of mind. For items I sell, I upgrade my purchases to include a Certificate of Authenticity to help my buyers shop with confidence.

Other sites have asked me for as little as only 5 photos, whereas Authenticate First asked me for as many as I could provide. It makes me comfortable to know that they are extremely detailed and thorough in the process. They would rather ask you for more photos and extend the process than make a misjudgement on your item. I trust businesses that prefer accuracy over speed of service.

Additionally, their service is fairly quick for what they do. If you work with them and follow their guidelines, they can deliver your authentication a lot more quickly.

For the price, speed, and accuracy they provide, I am extremely impressed with their business. I will be returning!

Date of experience: April 19, 2019
California
1 review
1 helpful vote
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I have now used AuthenticateFirst twice and both times the service was impeccable, fast, professional. I believe it's worth having the peace of mind that the COA gives for just a small fee, especially when you invest in a beautiful but pricey bag.
I recommend AuthenticateFirst and will be using it again.

Date of experience: March 26, 2019
Philippines
1 review
1 helpful vote
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Thank you for the fast and affordable service!

You gave me peace of mind. I am now more confident in carrying the pre-loved LV Eva clutch that you authenticated.

Based on my research, I knew that there is only a slight chance that the item is fake but I will never gamble and I ordered the $10 authentication service and it is definitely WORTH IT!

Date of experience: March 21, 2019
Ireland
1 review
0 helpful votes
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Authenticate first provided me with a great service, answered all my questions quickly and confirmed my suspicions about a purchase
Using their backup gave me the confidence to move forward with a PayPal dispute
100% recommend them
Excellent

Date of experience: March 15, 2019
Texas
1 review
0 helpful votes
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Excellent
March 10, 2019

Love it! This is my 2nd time, i highly recommend this place affordable prices fast service. Thank you

*******@icloud.con
Dallas tx

Date of experience: March 8, 2019
Qatar
1 review
0 helpful votes
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Preloved Nano
March 10, 2019

It's my first time to purchase a preloved signature bag. I didn't know the seller personally but she was in dire need of cash so she was selling her black Celine nano in one of the FB pages suppper low. Since I've been wanting a black nano for the longest time, i went through the purchase and "authenticated" the bag myself. She couldn't produce the receipt. I tried watching youtube videos about the nano and one vlogger mentioned about authenticate first so i went to their website. Though their website honestly isn't that "impressive", the authentication is only for $10 so I gave it a shot. The turnaround was quick and the evaluation was direct to the point. That's all we need at the end of the day anyway... will use them again soon

Date of experience: March 8, 2019
Canada
1 review
0 helpful votes
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Amazing company
March 12, 2019

Trying out Authenticate First was such a great experience. I was looking to authenticate an item by sending in photos and it was so simple and quick. They got back to me in less than 24 hours!

Date of experience: March 7, 2019
Massachusetts
1 review
1 helpful vote
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Love them!
March 7, 2019

As a reseller and jewelry and bag lover I have to buy second hand because of budgeting authentication first has been amazing they are great to deal with and have been a wonderful asset to have. I HIGHLY recommend them to anyone that needs to authenticate value or find the name of there item. I have never had anything but wonderful service
I would not go anywhere else

Date of experience: March 6, 2019
California
1 review
0 helpful votes
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I'm very excited to have found this site for my Authentication needs. At first I was skeptical because I've have never used any authenticate service but I decided to give them a try! And I'm so glad I did. This company is professional and has super fast service. I was so impress with their turnaround for service. It's so easy to upload your picture to their site. Great experience! I highly recommend this service to anyone looking to get peace of mind about any authentication. Will be back for sure :)

Date of experience: March 4, 2019
Texas
3 reviews
2 helpful votes
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Simply amazing
March 5, 2019

I heard many good things about the company from other luxury collectors on instagram and I decided to authenticate my Vintage Chanel purchase using authenticate first. The service was very easy to use, the website even has a tutorial teaching you how to upload your pictures and specifically what pictures to submit, the fact that they encourage you to submit as many pictures as you can gave me peace of mind on getting an accurate authentication. The authentication process was super fast, I submitted my pictures on a sunday and first thing in the morning I got a detailed list of my vintage Chanel, I paid to have the estimated value and information on my bag, it is the best 18.50 I ever spent.

Date of experience: March 4, 2019
California
1 review
2 helpful votes
Follow Louis G.
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I sell on the web and one of my sales was saying that my goods was not real. So to protect me I paid for there service and for 20/25 I was so happen with the out come. So now I use them for piece of mind. I have used them for my pre loved bags and to know that your hard own money for a bag did not go to waste. And so nice if the bag you have that you bought on the web is fake you can upscale and use it in your behalf,, thank god for this service. LZ

Date of experience: February 18, 2019
New Zealand
2 reviews
0 helpful votes
Follow Lara W.
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Sent pictures through of a vintage Etro luggage piece I had sold online where the buyer threw authenticity into question. I sent pics through to Autheticate First and in just over 24 hours had my authenticity answer. Super fast and efficient. And I now have a happy buyer who has peace of mind. Can't recommend Authenticate First highly enough. This was my first time using them, and now i'll use them again and again.

Date of experience: February 16, 2019
Maine
1 review
0 helpful votes
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I thrifted a Gucci purse, It was cheap and I figured it was a fake but was willing to take a chance on it... I did some legwork authenticating it myself and determined it was probably authentic but wanted the experts to weigh in on it... the site made it super easy to send in photos etc and within 24-48 hours (it was over a weekend so had it not been the weekend it would have been completed in 24 hours). I love that this service is available! I will use them again and recommend them to anyone who is not sure about an item.

Date of experience: February 12, 2019
Texas
1 review
20 helpful votes
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Bad Service Overall
February 11, 2019

I contacted on 1/22/18 them to Authenticate a Chanel bag and from the first email I mentioned the bag has not code or card. They mentioned they can help. I sent the first pictures (many pics). I also mentioned in other emails that it does not have holograms. They keep asking for more pictures. Every time I sent more and more pics, I asked for confirmation of being receive it because I wanted to make sure I sent the right and needed pics, and I just got answers few days after, that it is not an easy process, it would be sent to another person, they need more pics... Conclusion, until today I got an email about a refund from them and they were not able to authenticate it without Hologram and Made in France sign by email or inhome. Basically, very simple question from the beginning of the process.So, be advised that you wont receive a good service, fast and reliable. You will deal almost with a machine responding your emails saying, need more pics, not easy process, contact the seller. Very bad experience. PS: they wont refund the whole money if you pay extra services.

Date of experience: February 11, 2019
Mary T. AuthenticateFirst Rep
over a year old

We performed due diligence to complete your authentication. Our experts decide if they can work with the item or not, we try to help whenever possible. If the photos we need are not provided, we have to ask for more. We don't know we need more until our expert reviews them. Normally this is a fast and easy process as you can see by previous comments - it was not the case in this authentication. You mentioned that it did not have a code or card, you did not mention the Chanel heat stamps, which was a determining factor. We would not waste your time or ours if we knew right away we were not able to authenticate the item. We had to go back and ask for you to show us they were or were not present. Unfortunately many times clients say a marking is not there, but they are not looking in the correct spot. Regarding extra services - this is covered on our site. Since we were not able to help with your Chanel, you will receive a full refund.

Updated 2/12/19 - full refund issued.

Colorado
1 review
0 helpful votes
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Very thorough
January 24, 2019

This company was very thorough and got back to me in a timely manner. I love Louis Vuitton products and often purchase preloaded items. They helped to relieve some doubt even though I was pretty sure it was authentic. They made me love my new to me purchase even more. I will definitely be using them for all my future purchases.

Date of experience: January 23, 2019
Louisiana
1 review
0 helpful votes
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Amazing experience
January 18, 2019

Wonderful experience. Fast turnaround and very helpful customer service. Would absolutely use their services again. Could not be happier.

Date of experience: January 17, 2019
Arizona
1 review
0 helpful votes
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Highly recommended
January 14, 2019

I highly recommend Authenticate First! The fees are very low and the turn around time is fast. I wouldn't never buy preloved again without using this service first. Great service! 5stars!

Date of experience: January 13, 2019
New Jersey
1 review
0 helpful votes
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Excellent!
January 8, 2019

Fast service and efficient communication! I had purchased a pre-loved bag and was almost positive it was authentic after doing a lot of my own research, but wanted to be absolutely sure. I will definitely be using Authenticate First again!

Date of experience: January 7, 2019
Pennsylvania
1 review
1 helpful vote
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I am very happy with Authenticate First and their services.
They have helped me with three different luxury items over the past two years and saved me a lot of issues with anxiety over the authenticity of my items.
I hope they stay in business forever!
They have prompt and courteous service and answer all questions by email within the day,
Whether or not they have been "paid"
For a service... that is the hallmark of a great company.

Date of experience: January 4, 2019
GB
1 review
1 helpful vote
Follow LOUISE F.
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I have used AuthenticateFirst for several months now and in that time I have had approximately 10 items of different high end brands authenticated from LV to Chanel. Sometimes authentic, sometimes counterfeit. I have always found them to be professional, reliable and prompt with their service. I have items authenticated for my business so I need a service which is 100% accurate, efficient and cost effective. In my experience AuthenticateFirst delivers on all these requirements and I will be continuing to use them as my first choice for authentications.

Date of experience: January 4, 2019

From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.


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