AuthenticateFirstReviews 215

Everyone seems to be getting reviews from "2 experts." Don't give these 2 idiots your money. Not only did AuthenticateFirst fail to provide half of what I paid for, them deeming my bag as real was incorrect. The site that I bought it from accepted the return and stated that it was indeed, as I suspected, faux. What they leave out on their Instagram is that they type "this letter cannot be used for PayPal or other dispute" on their "Certificate of Authentation" despite the fact that this is both illegal and incorrect. Don't be a fool like me and impulsively trust them.

Edit & response: Notice how they provide more information about each case and customer, and rebuttal in the comments whenever people post their authentic complaints? Edit the layout of the graph then on your website, because it's extremely misleading. I have no obligation to provide you proof, but I'm more than willing to provide it to PayPal when I escalate the case for my refund. I genuinely don't care if I even get my money back, it's more so about this company having next to no integrity. You also aren't the judge of what people believe, seeing as it's a consistent negative and there was trash about this company on TheDirty as well. Also, what you write on the website and the review about it not being allowed to be posted during a review is illegal. People sign nothing consenting to the nonsense, so it's bullying customers into not providing proper proof when filing a dispute. Even if my $20 isn't returned, I can't wait until someone is fed up to the point of escalating and suing this company. Do you think the $69,000 made in the first year will be enough to cover it?

After we filed Paypal dispute, you delete the comment that you apologize for your authenticator compared clutch to tote because you see the chain and thought it is tote. Do you think this can erase the evidence that you made mistake? This is cyber crime and fraud.
Are you willing to provide oath to say you did not delete the apology that you compare the clutch to tote? Why do you delete the apology? To hide evidence that you made mistake?

They compare my clutch to a tote bag and said the item is not authentic. After I checked same item sold in department store and confirmed authentic, Igor back to them. They send photo to show the difference of my bag and the picture provided by their expert. OMG, they are comparing my clutch to a tote bag. They were even able to pull out an inside tag from lining compartment which my clutch does not even have zip compartment. Horrible company who does not even aware they are comparing apple to orange.

I am online and looking at several Louis Vuitton bags for sale. I came across a Louis Vuitton golf bag (vintage) and i knew it was a replica instantly. I have been studying LV for about five years. I collect them because of my fascination with the history of Louis Vuitton and the making of this brilliant company. First off, the monogram logos on this particular bag were not aligned, the stitching was way off, the hardware is not anything Louis Vuitton would put on any bag and last but least, the heat stamp. This is NOT one of Louis Vuitton's heat stamps. Oh my, anyone that loves LV would know this. This particular stamp is used by a lot of older replicas. Taking one look at this alone, i knew these people do NOT know what they are doing. I would never have them look at one of my bags, even if it were free. How horrible to make money by ripping people off like this. They aren't even on the level of authenticating a ring out of a gumball machine!

Apparently AuthenticateFirst does not have the expertise to authenticate every product out there. This company has TWICE made an error on David Yurman jewelry pieces, not having the requisite knowledge about David Yurman stand alone store items and the AUTHENTIC but slightly different items DY makes for retail outlets (like Saks and Nordstrom) so as not to be competing with them directly AND the items they manufacture for specialty causes or groups. So... they are NOT the be-all, know-all of every item out there. Yes, I took both my items directly to a huge DY retail store where an experienced older gentleman explained all the iterations of the DY manufacturing plants and some of the items they scale down for affordability (smaller stones, lesser mm sterling cuffs, etc.) He was particularly nice to me and was taken aback that someone would deny the authenticity of clearly authentic items.

BOTTOM LINE HERE: AuthenticateFirst may or may not be a legitimate company but they CLEARLY don't know everything about everything.

SELLERS should avoid Tradesy because they have apparently been drinking the kool-aid. But they will not change their mind on anything even if you have proof of authenticity. My guess is there is some collusion (kickbacks?) between Tradesy and AuthenticateFirst.

You cannot argue with a company that doesn't use common sense and is out to just make a buck. Don't fall for it, people. Look up their reviews - there are a TON of bad ones. TONS. And the fact that the company isn't willing to look into bettering their shady practices or even speak to people in a more kind and less condescending matter, really says a lot about their legitimacy. Some people live with themselves only because they are in denial about their bad behavior. Shame on you, AuthenticateFirst.

I was worried about buying a high-end designer purse from The Real Real consignment store after seeing multiple posts from other reviewers that they were sold fake items that were advertised as authentic. The Real Real (review to come after I receive the order) took some time to get back to me, so I decided to use this online authentication company, which has stellar reviews (in other forums - not Site Jabber - I'm perplexed by the other 2 reviewers before me - I'm not sure they actually worked with AF before) and works with a seller that I do trust to see what they think. I strongly recommend getting things third-party authenticated prior to purchasing anything second-hand. In any case, I bought the $10 non-expedited service from Authenticate First (AF) and sent them the link from The Real Real's website on a high-end item that after much, much research, I felt was very likely authentic. The AF order was placed on a Thursday night (after business hours), and they posted their turn around time as 2 business days (so I expected the results to come in on Monday). To my delightful surprise, I received their determination of authenticity Saturday afternoon (which, to The Real Real's credit, the item in question was deemed authentic) and this allowed me to confidently make my purchase on the item I had been eyeing for a week or so. I did not actually call Authenticate First's customer service, so I cannot comment on any experience as such, but it says much when you can get a service completed smoothly, professionally, and efficiently without having to contact customer service separately. Thank you AF for a great experience, and I know I will be using this service again in the future.

http://thedirty.com/gossip/montreal/authenticate-first-fraud-company/

I found the review above when I was looking for info on authenticatefirst.com. Boy are they right! This site is just 2 women from Indiana who threw together a website and make money on bogus reviews! They actually made $69,000 last year, their first year of business! I want to say "fake" or "real" and print out a certificate for $$$. What a joke! They have no clue what they are talking about. They were wrong about my Louis Vuitton and someone paid good money for their "expertise". Oh yeah, about that... where is their resume? What makes them experts? Yeah, nothing. They are just new scam artists. Buyer beware!