So disappointed in Ann Taylor, I normally buy from this brand a few times of the year because they stock petite sizes for work but never again.

I ordered a suit and realised less than five minutes later that I had ordered the size six instead of the size eight.

I checked to see they still had stock online - they did - and then emailed directly to the order/customer service to please provide me the size eight instead of the six.

They responded there were no exchanges, which is odd seeing that the product order had only minutes before been recieved and the correct size was in stock.

Zero customer service and as all good businesses stem from looking after their customers Ann Taylor will not have any left soon.

C'est la vie.

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

I've been shopping at Ann Taylor for years. It has been one of my go-to shops. While they are expensive, the quality of the clothing is generally very good. However, there has been an issue with my last 4 or 5 orders. While the items appear as in stock and I am able to order, I later get an alert that some of the items I ordered are not in stock. Just my luck that it is usually the items I'm most looking forward to receiving. It even happened with outfits I ordered for my mom's funeral services. This is rather frustrating. I hope AT updates their records more frequently to ensure that customers can actually receive the items they order.

Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing

I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann Taylor's clothing for a long time, but there was so much pilling after one season that I had to stop wearing them. For the prices they charge, the quality isn't there.

Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time.

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

Ann Taylor quality has gone down over the past 10 years. Now the skirts feel like picnic table cloths. Everything is dry clean only. The shorts I washed shrank 5 sizes, changed in texture and wasn't colorfast. The only things for bigger busted women looks like bright frilly awnings. I was just in there and a lot of the seams were sewn crooked. I tried on a skirt that made me look like I had a giant hip on one side. In the store everything is full priced. I can't see paying nearly $200 for a top I can't even wash and needs an iron BADLY. Everything is jammed in so tight on the racks, wrinkles are awful. Don't shop there if you wash your own clothes, don't like wrinkles or if you want comfort. The weird poly material is horrible.

I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes.

I physically went into a store and purchased a birthday present for my daughter. The store indicated they would ship it because it was not available online. I received notice on Sunday it was delivered but in fact it was not and on Tuesday I received notice of a credit and that the order had been cancelled. I called customer service and after 25 minutes they offered to re ship the item to be received today and that is what the order said. Today I received notice the order won't be received until Friday at best--after the birthday and after the person has left town for the holiday. I spoke to the store manager twice who indicated I should call customer service. I called customer service and asked to speak to a senior person and was told there is no such person. They offered to cancel the order again.

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business.

Received two AnnTaylor items as a gift. One far too small. There are no Ann Taylor stores within 100 miles. Calling customer service, they are located in the Philippines. This process took me 90 minutes to complete. Anna in customer service gave me the wrong information several times. The shipping method is not satisfactory for a return nor is the return policy satisfactory. So many major retail outlets provide free shipping and free returns. This is the norm with prestigious stores like LOFT, Macy's, JCPenney‘s, Nordstrom, Costco, Eddie Bauer etc.

At this point I'm just going to forget about the return, and give the item away. I got no satisfaction on the phone as the return shipping method is not available!

CAUTION SHOPPING ON LINE WITH ANN TAYLOR!

Have you ever experienced the heartache of having your hard-earned Bitcoins stolen? It's a humiliating ordeal that leaves victims feeling defenseless and helpless. But don't panic; with the help of [recoveryexpert at rescueteam dot com], I was able to retrieve my stolen Bit-coin and retake control over my financial future. Contact Recovery Expert to assure the best possible recovery of your lost funds with no upfront costs.

I very rarely take the time to complain publically about a customer service experience but this one is worthwhile. Ann Taylor and Loft are an embarrassment to the retail scene. Shopping is supposed to be fun and not push someone to the point of anger and frustration. This is where I am at. Their cc line personnel are absolutely brain dead. They act like robots and make very reliable and good customers feel like criminals by freezing their accounts for unjust reasons that they turn around and assure you are just. The wasted time that someone spends trying to purchase an item ruins the overall experience. Then to top it off, their sales associates can't do anything about it to make it right. No matter how good the sales are at this store, I may have reached the point that my money is better spent other places. This experience was painful and disappointing. I think I'm done with this business.

I returned an order over two weeks ago using prepaid return label provided by company. To date, they have no record of return and do not have the tracking information. I used the label provided via the company. Customer service was rude on three occasions and of no help - simply stating there was nothing they could for me. A $200 loss for me at this time. Advice - DO NOT order online - if you do not live near an Ann Taylor of Loft - find a different place to shop. I was simply told to call back in a week and see if it shows up. Similar experience with Loft. I am sad as I have always enjoyed shopping here - the online experience and poor customer service has soured me.

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

I very rarely take the time to complain publicly about my experience but this one is worthwhile.
I have ordered merchandise from anntaylor.com on many occasions and every time I have received an email confirming that my order was received and is being processed. However, on all occasions, several ( up to four) days later I have received additional emails indicating that some of the items on my order are no longer available and I will not be receiving them at all! How can this be happening? How can it be that when you purchase products online from anntaylor.com you don't know if you are actually going to get it?