business logo of Ann Taylor
anntaylor.com
classic, formal, professional womenAge 26-45, 46-60
Write a Review

About the Business

ANN TAYLOR, a prominent women's fashion retailer based in New York City, offers stylish clothing, shoes, and accessories for professional women. Founded in 1954, the brand focuses on empowering women with versatile collections and has expanded internationally through e-commerce and stores, maintaining a strong presence in the fashion industry.


anntaylor.com
+1 800-342-5266
USA
Ann Taylor is part of Sycamore Partners
Founded in 1954
Clothing item from Ann TaylorFashion apparel by Ann TaylorMerchandise from Ann Taylor clothing lineAnn Taylor fashion product

Business Highlights

General

Parent Company: Sycamore Partners
Year Founded: 1954
Target Gender: women

Shipping

Shipping Cost: $8.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $125

Returns

Return Policy: not free
Return Instructions: accepts returns of unworn, unwashed, and defective merchandise.
Return Cost: $7.95 shipping fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: classic, formal, professional
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: phone
Support Phone: +1 800-342-5266

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal, Apple Pay
Buy Now Pay Later: Klarna, Afterpay, Shop Pay

Membership Programs

Rewards Program: Rakuten

How would you rate Ann Taylor?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Ann Taylor has a rating of 2.5 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Ann Taylor ranks 178th among Women's Clothing sites.

service
14
value
15
shipping
15
returns
10
quality
11
Georgia
3 reviews
2 helpful votes
Follow kim c.
Unfollow kim c.
Send Message
Share Review
Report Review

Ann Taylor is consistent on quality and fit. I find it hard to buy clothes online but LOFT as well as Ann Taylor are great for petite sizes that might be a little curvy as well.

Date of experience: February 23, 2014
New Jersey
3 reviews
4 helpful votes
Follow Erin G.
Unfollow Erin G.
Send Message
Share Review
Report Review

Terrible Policies
January 11, 2023

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

Date of experience: January 11, 2023
Florida
7 reviews
19 helpful votes
Follow Nata P.
Unfollow Nata P.
Send Message
Share Review
Report Review

Not responsive
March 16, 2017

I try to reach a customer service through the website asking why payment options don't really work but not reply. Good I haven't bought anything

Date of experience: March 15, 2017
Ohio
1 review
0 helpful votes
Follow Eden S.
Unfollow Eden S.
Send Message
Share Review
Report Review

Great shop
January 18, 2021

People at AnnTaylor.com are extremelly pleasant to deal with. They always answer my questions and ready to give shopping advice. Awesome service!

Date of experience: July 2, 2016
Philippines
8 reviews
37 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Send Message
Share Review
Report Review

Cool stuff
September 22, 2015

I have been purchasing products here for many months now, and I love the their quaint dress and gowns

Date of experience: September 21, 2015
India
1 review
1 helpful vote
Follow Dipanshu M.
Unfollow Dipanshu M.
Send Message
Share Review
Report Review

Gj tu
April 29, 2024

Uske bad bat karte hai ji to ap bhi sath me hai namaste hello sir good afternoon dear janu namaste namaste namaste namaste namaste namaste

Date of experience: April 28, 2024
New Jersey
8 reviews
21 helpful votes
Follow Julie L.
Unfollow Julie L.
Send Message
Share Review
Report Review

I really like Ann Taylor. I have found some really cute clothes on this site. I didn't have any problems receiving my orders.

Date of experience: May 10, 2013
Ukraine
8 reviews
7 helpful votes
Follow Daniela G.
Unfollow Daniela G.
Send Message
Share Review
Report Review

THE BEST! LOVE IT!
October 22, 2015

I reeeally love Ann Taylor! It is one of the stores where almost everything is beautiful and I want to buy everything!

Date of experience: October 22, 2015
Canada
1 review
3 helpful votes
Follow Eleanor H.
Unfollow Eleanor H.
Send Message
Share Review
Report Review

Best
November 1, 2018

Wonderful Jeans, Best Quality with Comfort, Many variety of jeans are in AnnTaylor.com, I recommend Every one AnnTaylor.com

Date of experience: October 29, 2018
California
4 reviews
9 helpful votes
Follow Deb C.
Unfollow Deb C.
Send Message
Share Review
Report Review

I only shop at The Loft for all my pants. I wear talls and The Loft has the best selection, quality and price. I wouldn't shop anywhere else!

Date of experience: January 26, 2016
California
2 reviews
1 helpful vote
Follow Anne S.
Unfollow Anne S.
Send Message
Share Review
Report Review

Ann Taylor brand is kinda overpriced sometimes. I genuinly believe that clothes shouldn't be expensive. But some pieces here are really worthy.

Date of experience: March 25, 2021
Indiana
7 reviews
6 helpful votes
Follow coleene n.
Unfollow coleene n.
Send Message
Share Review
Report Review

Sizes and style
May 1, 2016

Love the styles and sizes. You don't have to be a 4 to order clothes.

Date of experience: May 1, 2016
Ukraine
1 review
0 helpful votes
Follow Kate F.
Unfollow Kate F.
Send Message
Share Review
Report Review

I totally love Ann Taylor's dresses. I found a fantastic outfit for a hen party. Thank you so much!

Date of experience: December 10, 2019
New Jersey
12 reviews
5 helpful votes
Follow Anna K.
Unfollow Anna K.
Send Message
Share Review
Report Review

Great experience
December 7, 2015

Excellent clothing and excellent customer service.

Date of experience: December 6, 2015
Indiana
4 reviews
9 helpful votes
Follow Mary S.
Unfollow Mary S.
Send Message
Share Review
Report Review

Also love their clothes. Well made, a little pricey but the sales are good.

Date of experience: June 24, 2016
California
3 reviews
12 helpful votes
Follow angie k.
Unfollow angie k.
Send Message
Share Review
Report Review

Great customer service
December 4, 2016

Their clothes nice design and high quality, customer service try to help you, will shop. Again.

Date of experience: December 3, 2016
Mississippi
27 reviews
25 helpful votes
Follow Lissette C.
Unfollow Lissette C.
Send Message
Share Review
Report Review

Loveeeee this store
April 13, 2015

I being a faithful customer of Ann Taylor for more than 20 years

Date of experience: April 13, 2015