Overview
American Trucks has a rating of 4.1 stars from 11,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
This was my first order with American Trucks. I had questions and with the assistance of the chat feature. I was able to get the answer I need so I got althea correct parts to go together. Chat was very helpful and shipping was very fast. Thank you American Trucks for a easy and pleasant shopping experience. Already looking at next purchase.
It's ridiculous to ask about a recent order experience when the order hasn't even freaking shipped.
The daily barrage of emails is ridiculous. I don't need 3 plus emails on a daily basis from the company so I unsubscribed and I will do my business elsewhere. I believe this isn't even the first email about my recent purchase that I've received as well and I haven't even received my order yet. If there's an option to receive less emails and maybe one per day I'll consider subscribing to emails and possibly purchasing more items in the future. I have a lot of stuff I plan on buying and I already have bought a lot of stuff from various different places. I bought this 2023 F-150 XLT SuperCrew as a brand new leftover stock 5 weeks ago and I've already spent over $3,000 in upgrades I'd prefer to buy from a place that isn't going to bombard me with emails of things they think I want all throughout the day every day.
I have not installed the bed cover yet. But the ordering and selection was great.
Received my product in a timely manner and good quality. Happy with product
Easy purchase nice price easy installation name brand purchase this brand before
Fits and looks perfect. Would recommend to an fellow single cab pickup truck owner.
Everything so far is great about my experience here.
Fine, not as wide as it looks in pictures, but may serve the purpose
Was told they'd be here by the 6th and still haven't received. No updates completely in the dark.
I have purchased many items from American Trucks & couldn't be happier.
They are quick to Process & Ship your items... Their Customer Service is Excellent.
I've only had to Return/Exchange an item once and had my new one within 3 days.
Highly Recommend American Trucks!
I had a question selecting the right part, got someone helpful on chat who followed up via email. Ordered the part right then and there, it shipped fast, and I got a few nice follow-ups. Keep up the good work.
Amazing services and fast shipping thanks keep the good work
Very pleased with price of product and fast shipping.
Ordered the Proven Ground roll up bed cover for my 2005 F 150 8' bed, and it did not fit! The brackets provided appeared to be wrong, ordered new brackets, and they were the same as the ones originally shipped.
Was very excited to to get this cover, great price, free and prompt shipping,
Very disappointed, will be returning it.
Hello Roland,
I'm sorry to hear that the original cover did not fit your truck I cannot imagine how disappointing that is and frustrating after waiting on the item. I do see that you spoke to customer service and they handled setting you up for a return and sales got you setup with a new cover that is on its way and due for delivery today. If you need any additional assistance after you receive your new cover please feel free to give me a call directly at ext 1896.
Thank you,
Allison
The shipping was good it came in pretty fast and the product itself was absolutely amazing.
Love my fender flares they are perfect and makes my truck stand out better could ask for any better product decently be ordering some other stuff
Had to triple check with customer service regarding a purchase with the hopes of being correct as their website specifically specifies what came with the purchase. Once I was assured, I told my installer what to expect. What showed up was completely wrong and not as described.
Hello Laurel,
I apologize that the item you received is not what you were expecting. I do see that you have already spoken to customer service and they setup the return request for refund. If there is anything else we can assist you with in the meantime please feel free to reach out to us.
Thank you,
Allison
Accidentally purchased the wrong headlights. Was looking for a chrome housing with smoked headlights. The set that I purchased were labeled "Chrome Housing" but when sent, we're not chrome but blacked out. I went back to the website to look at the ones I purchased and they indeed were blacked out but just labeled as "Chrome."
Appreciate you guys being reasonable/affordable with the auto parts selection.
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alex,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you