American Trucks has a rating of 4.1 stars from 11,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
I ordered a pink instrument cluster kit which shows on the website a faceplate, overlay, and needles.
I only received the overlay.
No face plate or needles.
I was given an option of returning the overlay in return get store credit.
If my order was not right the first time, what makes want to shop here again.
Or my other opinion was to keep the pink overlay and get a refund of $25 and a $10 voucher.
Great experience which is why I keep coming back. Started with Ranch Hand front bumper, now Truxedo rails and BakFlip fibermax. All very fast shipping and well packaged. My next order is already planned.
Awesome site, products, prices, and delivery times! I stumbled on this site looking for exhaust for my truck and ended up buying even more. Well worth it! It's the attention to detail and little things that go along way. The YouTube videos to show you how to install your new product is a nice addition.
2015 Chevrolet 2500HD rear bumper did not fit well AT ALL. Literally every single aspect of this bumper had to be adjusted to just be functional, at best. Ridiculous. Didn't tell me about discounts until AFTER I purchased this bumper. When I originally went to purchase it, the website would not allow me to. Came back next day and the damn price went up over $50! Unbelievable. This ladies and gentlemen, is why you pay the prices from the dealership.
Hello Trevor,
Thank you for taking my call this morning, as discussed that discount was applied to your order and you should receive an email confirmation. If you need anything else please feel free to give me a call at ext 1896.
Thank you,
Allison
Shipping took weeks longer than the advertised 1-4 days. And that's with paying a $200 freight charge.
Justin,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I know why you all don't mount and balance the wheels that way when the customer gets them they don't have to have them broke down to have the tire pressure sensors installed and that they can be programmed prior to installing them into the wheel but their are readers out their that can still obtain the information off the sensor so not real sure why mounting and balancing isn't an option just makes it a real pain when they do get here and I'll probably have to pay to get mine mounted because the closest shop that was listed for free mounting and balancing is over an hour away and I have a tire shop actually 3 tire shops within 5 min from my house. So drive an hour or 5 min the cost in fuel will probably equal out about the same and now my wheels are going to show up 2 weeks after my tires so now I have to find somewhere to store them until the wheels come in. Kind of a pain but oh well
Hello Cody,
I just sent you an email regarding your review, I tried to call the phone # on file but got disconnected. I apologize if one of our partner shops were not in your area and the closest one is 1 hour away from you. At your earliest convenience please feel free to respond to my email and see if that will work.
If you need anything else please feel free to reach out.
Allison
Great service that Nick provided. Helped me with my order and made sure I received it before Christmas. Excellent service and communication.
The box came damaged with the Fender flair sticking out of the box just at the tip. The tip had a little damage, but small enough not to send it back because the weather allowed me to put them on now.
The original pipe has a bend in the first quarter after the catalytic converter. The replacement does not, so it is too high by the time you get to the end, where the bend over the axel touches the shield below the floor of the truck bed.
Called in to talk to a salesperson. They did a great job determining which LED light would fit my aftermarket headlight assembly. Made the whole process easier and faster.
Placed an order Sunday evening and my order arrived by Wednesday! Super fast! Very pleased
Easy on, no problems, looks fantastic. Took it for a drive to show it off.
Order arrived fast and it was an easy install! Will order from American trucks again.
Bought brake rotors earlier in the week with an estimated delivery date of 12/4. It's 12/4 and they haven't shipped yet. I can't drive until I have these parts as they are brake rotors
Hello Michael,
I apologize for the delay in shipping I did locate your order for the Rotors front, we are looking into this now and you should keep an eye on your email for tracking information soon to come. For the inconvenience I have issued you a $20 voucher to use on your next purchase online or over the phone. We apologize again for the delay and if there is anything else that you need please do not hesitate to reach out to us.
Thank you,
Allison
Arrived well packaged and fit with no issues. I would definitely do business with again!
I was looking for a way to pep up my gas pedal without spending a fortune on a tuning kit. The C&L Throttle Controller was the answer. My 2019 F150 already had different modes of driving to choose from, but even the Sport mode was sluggish at the take off. The throttle controller brought the gas pedal to life. And it also comes with several modes to chose from, along with sensitivity levels for each mode. It's like being able to tune my truck for the meager price of $100. How impressive is it? Let's just say I won't use the Race mode unless I'm running a quarter mile!
I order a tail light for my Denali and it came in less than a week just like promised.
The light looks exactly like the stock one and it costed me here less than $200 while the stock at the dealership is $875.
I'll definitely use American Trucks anytime I needed and will recommend them to all my family and friends!
I especially liked the installation videos that are available to view. Helps make a choice between parts.
Ok got wat i order just did pay attention and order wrong
Need to send back
Fast shipment and perfect packing. No instructions included but it was very simple to install. Great product.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.
Hey Kris,
I just sent you a follow up email regarding your review if you would like to respond to me at your earliest convenience I will be happy to look further into this for you. I apologize again for any inconvenience this may have caused you. If there is anything else we can help you with please do not hesitate to reach out to us.
Thank you,
Allison