Overview
American Trucks has a rating of 4.1 stars from 11,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Found parts needed quick
Order placed with ease
Delivered on time as promised
Perfect fit
Wish all websites were this easy
Not the greatest cover. Was missing screws and doesn't seem as secure as some of the others on the market. Would I buy it again, if it was maybe half price. Definitely not worth the money
Exchange rate kills a canadian order exchange rate on 146 with shipping, 244.00. For window rain guards. Tried canceling n was told it had been picked up. But tracking stated it was picked up 5 hours later. Hmmm makes ya wonder
Be prepared, they make the purchase easy. Then the next day and every day after they dump 7,000 emails (not really 7k) on you every damn day! Had I known I'd buy somewhere else, this is ridiculous…
I'll never use them again!
Hello!
I'm sorry you got so many emails! I was not able to find your account, but wanted to reach out to try to fix this. If you would like- we can remove you from our email marketing list.
To unsubscribe, there's 2 options:-At the bottom of any marketing email there will be a link to unsubscribe.-Or feel free to contact our customer service dept. or myself, and we can process that request.
Again, I just want to apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
This s&b intake with ram 2500 6.7 for a stock truck can cause a check engine light for turbo boost. Do your research. May not be an issue on a truck with a tune but definitely not worth it for a stock 24 model
Orders went thru easy. One I get the parts I can leave more of a review.
Typically you receive more emails when ordering a product of this price range. Both of my mirrors that I ordered had an issue with the motor, they don't seem to move in the right direction when I'm adjusting. Also, the angle that the mirrors lock in on does not allow you to see into the proper positions necessary in order to drive safe. As well as that the actual glass of the mirror shakes while driving.
Hello Robert,
I apologize for the quality of the mirrors you received where not as expected. I did locate your order and see you have already spoken to customer service and they have setup your return and it is currently being processed with our Tech return department. Please keep an eye on your email for further communication regarding this and your return label. Thank you for taking the time to submit your feedback.
Allison
Ordering and find product was easy enough. Shipping does not make sense. Ordered shocks for my truck, each one was shipped separately. One of which seems to be lost in transit. Fed Ex delivered 3, not sure where the last one is. Boxes showed up smashed. Why not package all four together?
Hello Jamie,
I apologize for the way the items arrived and for the one lost item. Looks like you have already spoken to customer service and they have submitted the lost package RMA for you. Your replacement is processing pending the claim outcome. We apologize again and due to the inconvenience I have issued you a voucher to use on your next purchase online or over the phone. If you need anything in the meantime please feel free to give us a shout!
Thank you,
Allison
Great so far just got my truck steps and paid for installation. Hopeful it goes smooth. Happy customer at this point
You're sending out surveys before the item was received, every time I discard your email, you send another.
Hello l just received my cover yesterday,day before Thanksgiving,wow turnaround time was fast, it arrived from FedEx and the packaging was on point, no dents,the box was fully intact, could of made it overseas easily, after eating our turkey, y'all know what I'll be doing, thank y'all at AT, for ALL my truck needs you guy's are my GO- TO. HAVE A HAPPY THANKSGIVING.😁👍🙏
Ordered parts. Received parts well packaged with no damage. Installed and they fit almost as well as OE lights. Gap between the top of bucket a bit wide but nothing a little black silicone couldn't fix. Looks like a gasket installed.
Very easy site to deal with and access. Quik service to. Have used several times and have not been let down👍
Would definitely purchase from again, easy to find part that we needed, shipping was fast, communication excellent
A+++++ experience. Can't ask for more! Shipping info /tracking was spot on! Will definitely order again from American Trucks!
Super simple super easy and got my parts within a couple days of ordering what more could you want?
Minus 1 star, but that is either on the product manufacturer or the website folks. The item description doesn't list the included filter. The description says, "this box contains___." And doesn't list or show the filter. So, I have an extra filter after adding extra to my cart. Not a huge deal...
It was a little confusing on what parts go where but once that was figured out it was a secure fit and the radio works just fine.
I ordered a pink instrument cluster kit which shows on the website a faceplate, overlay, and needles.
I only received the overlay.
No face plate or needles.
I was given an option of returning the overlay in return get store credit.
If my order was not right the first time, what makes want to shop here again.
Or my other opinion was to keep the pink overlay and get a refund of $25 and a $10 voucher.
Hey Kris,
I just sent you a follow up email regarding your review if you would like to respond to me at your earliest convenience I will be happy to look further into this for you. I apologize again for any inconvenience this may have caused you. If there is anything else we can help you with please do not hesitate to reach out to us.
Thank you,
Allison
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alan,
Thank you for taking the time to write your review, I apologize that the product isn't quit what you were excepting but it worked for your truck. I went ahead and issued you a voucher to use on your next purchase with us online or over the phone, and it is good for 1 month. If you need anything else from us please do not hesitate to reach out.
Thank you,
Allison