Overview
American Trucks has a rating of 4.1 stars from 11,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
My first experience was so easy to figure out where to find what i wanted, click on it and their it was, so know every time I need something for my truck or a gift for someone else i know exactly where to go
Automatically. So easy I told a few friends to try your web sight, so if you receive more customers sorry.
Thanks for a great Truck shopping sight.
The only issue I had was getting the upper mounts through the bumper and grill. You need to really loosen up your bumper bolts and pull down hard to slip the brackets through. I ended up scratching a bit of the bumper on the inside. Deff consider getting some help with that part. Otherwise its an easy straightforward install.
Great purchase and the guys at American truck help me and send my custom tune right away
Other than your claim of 2 day shipping being wrong, it took 6 days, the Proven Ground tonneau bed cover was easy to install. The instructions were plain to understand and it only took me about 1 hour from opening the box to complete the install.
Everything was great and sent as ordered and dealing with this company has always been very good
Quick shipping, install was fairly easy, wired the lights to my clearance lights modifying the included harness.
Between two different throttle controllers. That I returned for a refund. Because they both had the wrong plug connectors on them...the second one should have fit my truck.but when I received it it was the same connector...I was told the first one was a universal fit unit.but why don't they say that in the part description.at this point I'm very disappointed...maybe someone needs to investigate the cause for this problem.
Website was helpful in finding what I was looking for and delivery was quick and reasonable. However, the con was the repetitive flooding of my inbox with emails for other things I reviewed as if that was going to make me buy it.
Excellent customer service explain to me that the exhaust couldn't be mailed to a PO box canceled order was refunded funds reordered and sent to an actual home address would definitely recommend to a friend
They went out of there way to cancel my order that normally could not be canceled because I used Apple Pay ver happy with them there great
Item was priced the same as several other vendors. They shipped my order very quickly and delivered in 3 days. Would recommend American Trucks.
First time buying and never coming back, title said buy 119$ or more and you have 2-3 delivery proceed to buy about 200$ on items and it's been almost 7 days and they don't even shipped yet…
Hello Javier,
I'm sorry about the delay in getting your order! I reviewed your order and it looks like it left our California warehouse on Sunday to be delivered tomorrow (2/12/25). Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Purchased hood and side traffics for my 2024 f1500 and also chrome running boards. Those products helped to enhance the look of the truck to the next level. From plain Jane to exceptional. I did the work myself in about 3 hours total.
Easy. I've ordered from this company in the past with my first truck and look forward to ordering from them in the future
I ordered 2 B 5100 shocks for the rear of my 2022 Ram 2500. One of the boxes had clear tape on it. Upon opening both boxes I noticed there was only enough hardware parts for one shock. I used some of my original hardware and made a sleeve out of a 1/2 socket and find a metric nut to finish installation
I do not think it is worth $150 with the condition of the item sent to me. I do not want to put it on my vehicle and ask American Trucks to send me a new Hood Protector that is in "new" condition... and not used or a display item.
Hello Chris,
I just left you a voicemail regarding your review above, at your earliest convenience please review the options I left you and let us know how you would like to proceed. Again, we apologize for the condition of the hood protector that was received.
Thank you,
Allison
Purchased a roof top tent. Cost was slightly more than the manufacturer website. But AT added $150 for an "oversized item".
The item was shipped directly from the manufacturer. The manufacturer does not charge extra fees and has free shipping.
AT customer service was terrible as well. Told me that the estimated delivery date advertised is not a real estimate and is the estimate for an item shipped UPS Ground, which the oversized item was not.
Hello Ethan,
I apologize for any confusion, this item shipped freight not ground that is the reason for the shipping cost of $149.00, also we do price match our competitors in the future. I have issued you a voucher for the inconvenience which is good for 1 month online or over the phone on your next purchase. If you need anything else please feel free to reach out to us.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tim,
I apologize that the product does not fit your vehicle as advertised, I see you have already setup an RMA and your return is processing. Due to the inconvenience I have issued you an additional voucher to use on your next purchase online or over the phone. Again, if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Alison