Overview
American Trucks has a rating of 4 stars from 11,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
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Y'all are telling me to review my order yall haven't sent me any tracking# or anything it's fine I know yall will send me something but no update nothing and I bought it yesterday
Ease of finding needed products and ordering. Good selection of products to outfit trucks. Good pricing.
Part arrived faster than expected. However the part was junk (2017 Tahoe third brake light) mounting studs were wrong size,didn't come with nuts to match, didn't mount center, plug connector pins very flimsy and molded plug receptacle didn't line up correctly.
I purchased a set of Pro Comp Cognos Satin Black wheels for my 2013 Ford F150 STX standard cab 4x4 and they look great on my truck. However, these wheels were listed as 0 mm offset and this is INCORRECT. The tires now stick out 1.5-2 inches past my fenders which makes my truck illegal to drive (I know most cops don't care about this law, but it does exist). Thankfully, about 1.5 years ago I purchased some fender flares to cover up some of the rust around my wheel arches. I will be installing these soon to make my truck legal. My final thought it that you should contact this company before ordering anything to make sure the product description is correct. Had I not purchased these wheels at a clearance price, they would have been returned.
The box arrived taped up on areas that were damaged. Scuffs on everything. Looks like an open box deal but paid full price. 3 red lights and one black light instead of 4 red lights as advertised. Probably not using this company again.
Hello Max,
I'm sorry to hear how the package arrived and for getting 1 incorrect light. I see you have already spoken to customer service and they started the return for you. This return actually goes directly through the manufacture so they will be able to see what went wrong with this and correct it. Please keep an eye on your email for further communication, and if you need any additional assistance you can reach out to me directly or chat us online EXT 1896.
Thank you,
Allison
Great product and Great service,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Great place to purchase my truck excessories
Customer service is great helped out a lot. I just wish you guys could ship my package a little bit more faster still waiting for it to get shipped but the size that everything else is great.
Customer service was an amazing help. Just wish you guys could offer a little bit more quicker shipping that's all, but besides that, I'll definitely be buying from you again.
I ordered on the 18th and it is the 22nd and it still hasn't shipped. Website claims it will ship on the 25th. Very slow processing!
Hello John,
I located your order for the Front Stabilizer Bar Link. This item is coming directly from our manufacture to you which unfortunately can have a longer processing time depending on who that supplier is. Please note that the "Get it by date" that is reflecting on your order is between April 22nd-April 25th this date is only an estimate and the item could ship before, during or after this date. We will absolutely email you if the date gets pushed and you can also see updates under your customer portal which is orders. Americantrucks. Com. If you need anything else please feel free to give us a shout.
Thank you,
Allison
Installed by myself and didn't even jack it up but having an extra hand and on jackstands would make the install much easier. Easy bolt on install with only a 5.75" cut to get the right length for my single cab with 6.5ft bed. Sounds how the 5.0 should when on the throttle and fairly quiet when idling.
My first time ordering and it went flawlessly! I got my exhaust kit on time and in perfect condition.
I purchased some new headlights for my 2014 Silverado. The truck came apart pretty easy. I am good at it now due to doing it 203 times to make corrections. Please note to remember to test the lights prior to bolts and to test the lights to ensure they are level, not offset like mine were. I had to remove parts again to make adjustments for level. Any front end damage will make this slightly harder, mostly in removing parts. Lights installed pretty easy overall!
Awesome experience. Great service. Amazing prices. Called and had to change something up and it was done super fast and without any issues
One shock came packed in a box with paper to help from damage. The other was in the original box, no protection, box was significantly damaged and taped back together. Yet to actually open it but I am afraid the shock was damaged in shipping.
Hi Nathan,
I'm sorry to hear the one box was so damaged! I tried to call, and was not able to leave a voicemail. If you open the box and the shock is damaged, we would be happy to return it and replace it. Feel free to give us a call or chat online, we're here 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you, or if you need to process the return- with please do not hesitate to give me a call back at ext. 1320.
Thanks,
Desiree
Received the liners. Not in a box and no hardware. Was it supposed to have any hardware?
Hey Mark,
Thank you for taking my call today! Once I have an update for the hardware ticket I'll reach out. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
What you order, is in Fact what you get, did NOT disappoint. Process was efficient, easy, & delivered product was good.
Quick and easy, found the headlight assemblies I've been looking for. Great price too. The site is very user friendly. I'll be back
Great price and delivery was fast. Chose to use your local install shop service at Kairos Customs in Williston, ND. Installation was smooth and fast (2 hours) with no issues so far.
My first experience was so easy to figure out where to find what i wanted, click on it and their it was, so know every time I need something for my truck or a gift for someone else i know exactly where to go
Automatically. So easy I told a few friends to try your web sight, so if you receive more customers sorry.
Thanks for a great Truck shopping sight.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Craig,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree