American Trucks has a rating of 4 stars from 11,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
While I have nothing but praise for American Trucks easy navigation if webpage, prompt delivery and competitive pricing the mfgr of the part (driver and passenger heated per tow mirrors) while making a quality product failed to include proper hardware.
3 mounting bolts should of been all thread design so fortunately I have a vast bolt collection and was able to improvise. This is only reason I didn't give 5 Stars
Ordered a set of sniper steps that were (open box) Stated that they may have small scratches, minor imperfections etc. When I received them they were actually a used set that someone had installed. There were broken bolts in the rivet nuts, bent step with the plastic end destroyed and not in good shape. I would never buy open box from this company again.
I loved how fast and easy it was to find what I needed. It also was shipped to my house around 2 days earlier than expected and that was with the standard shipping! I will continue to use American Trucks for anything I need in the future
I've bought 3 different items from American Truck and I'm pleased with the selection and how fast I get the orders.
Took a minute to realize the auto stop light doesn't go out but is disabled. The Fuel mgmt. System has yet to be tested, The service writer at the dealer told me if I wanted my engine to last disable the system. Now I have so we will see. I am hopeful.
Order placed for 2 items paid for 2 day shipping, 1 item came on time other item didn't arrive until 5th day and then was the incorrect part. Costumer service nothing but excuses, explained I was in time crunch for part, no help from AT, will not be ordering from here again.
Hello Dana,
I did find your recent order for the Rear shocks, and I see you have spoken to customer service. They setup your replacement and we provided you with 1 day shipping on the replacement and advance shipping meaning the item will ship prior to you returning the incorrect one. I apologize for receiving the incorrect item in the first place I went ahead and issued you an additional voucher to use on your next purchase online or over the phone. If there is anything else we can assist you with please let us know.
Thank you,
Allison
My shopping experience was just great. I had cancelled with another company because they just kept putting me off said it might be a month so I just canceled it and went called you guys and it went wonderful and the sales person was very knowledgeable friendly and told us exactly what to expect and sure enough it is on its way to be delivered tomorrow I understand and that is excellent customer service Give the guy a pat on the back.
Johnny Dunlap
I have placed several orders with American Trucks recently and have been more than pleased with my experience. They communicate promptly and ship way faster than most places. Items have all been very well packaged and arrived sooner than I had expected any of them to. I am very pleased with the care of service and the communication. Products are all great quality, and I look forward to remaining a customer and sharing my experience with others. Thank you!
You helped me find the right replacement part. Cannot wait til it comes! Don't want to get pulled over again for a headlight been working when it wants to.
Was able to pick up items locally. I live in Olathe and picked up in Lenexa. 15 minutes away. Picked up on my lunch hour. Saved me on shipping.
Yes it's easy to order stuff and get your deliveries at a reasonable date but I've had a couple experiences where one delivery was damaged, had no hardware, and no instructions and the other product that was delivered was missing the other half its like do you guys do any quality assurance and inspect the packages before sending it out to your buyers or just send it and hope everything is there and is in good quality
Hello Holden,
I'm sorry to hear about the issues with your orders! Our warehouse should be doing a quality check, but I will reach out to them to make sure we are shipping out our products packaged securely to avoid further issues.
I reviewed your account and saw the hardware request is processing, and our operations team is working on fulfilling it. I saw one of our chat representatives, Diana, issued a voucher. I also issued an additional $20 voucher on your account. Again, I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered running boards for my 2010 Ram 1500. They arrived on time and apparently in good shape with all the parts. Due to a previous experience with a different company, I knew my make and model would require some drilling, so I chose the install option. Everything went as advertised. The local install shop did an excellent job with no surprises or hidden costs. It's only been a couple of days but very happy so far
Great service Great products 👍🏽I love how you have a great selection of products for my 2008 dodge ram when I'm done I will send pictures thanks
I am absolutely amazed at the quality of their products! I LOVE my new Morimoto tail lights, and love how quick my product was shipped! I will definitely be ordering more items for my truck in the near future!
Love AT! Tons of products and great prices! I called and even got a discount and a merch package! Shipping was fast!
It was easy to order. I was surprised that it didn't ship before the weekend when I placed the order on a Wednesday night. But it came within the due date so no issue there
All went well. Took about 2hrs for us to install. Not sure why but it raised my truck 4.25 inches in the front. It was a 3" rough country lift kit
Haven't installed the rims yet but they nice, they look good and I'm glad I got them at such a great price
Was not sure if the exhaust i wanted would fit on my truck customer service was great and confirmed it will fit. Install video online showed it to be quick and easy. Box was crushed in the corner still need to open and check for damage. FedEx sucks!
I ordered something for my boyfriend. I didn't have no clue and Ben was there for me to support me for everything. The best customer service. I ever experience anywhere thank you, Ben again.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.
Hello Ted,
Thank you for taking my call, appreciate your honest feedback, if you need anything else please let me know.
Thank you,
Allison