Overview
American Trucks has a rating of 4 stars from 11,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Appreciate the quick chat assistance and helpful info from Logan, Happy to do business with you again!
It was a pleasure doing this transaction with American Trucks! They provided great communication and service!
Mike Lyons was very courteous and willing to answer all my questions, and did not seem hurried to get off the phone until I was ready to do the order. He even told me about his employment from home and encouraged me to apply for a job.
Quick shipping, received order two days after order was placed. Love ordering from this company, however with this order I was told the wheels would be mounted and balanced before shipped and that was not the case. Excellent customer service when I called to verify wheels national back order wheels were in stock.
The selection was easy and verification of the product was accurate and Very quick to receive them protect after it was ordered,
Their website page was very easy an organized. Customer service was on point. But I haven't installed all my parts yet. That will be another review an video very soon. I did open 1 box which was the volant cold air intake. Well packaged an the instructions was step by step bolt by bolt. Even for the removal of the existing part that your replacing.
Website was easy to navigate to find what I was looking for. I came across an open box Truxedo Pro X15 that I couldn't pass up. Product was 100% as described. Shipping was quick and installation was easy. I'll be using them again for future needs. Posting pics when this Michigan weather is better. GO BLUE!
I have been shopping for power running boards, but was a little concerned about the fit, cost, and installation. Found a great looking set of fixed running boards on American trucks and pulled the trigger. My wife and I got them installed today in less than an hour, easy peasy.
Order was placed on Friday 11/22, tracking info received 11/22, paid for 2 day shipping, and order still has not arrived on 11/27. Also the tracking info still has not updated so I can't find my part.
Hey Phillip,
I located your order for the Emblem Housing, I apologize but it looks like this item never left our warehouse or didn't get scanned with fed ex. I setup a lost package claim for you and your replacement should be sent out within 2-3 business days if not sooner. I apologize again and I went ahead and issued you a voucher to use on your next purchase online or over the phone.
Thank you,
Allison
Got by delivery, and instead of 3 items I ordered got only 1, after contacting support and sending them picture of internal package they requested to send them shipping box, which I already get rid of.
Hello Maxym,
I just left you a voicemail regarding your review, I don't see a return setup on your account for the missing stripes. If you could please give me a callback at your earliest convivence I would be happy to assist you with this.
Thank you,
Allison EXT 1896
I purchased an Open Box Item, however they had inventoried it incorrectly, and it wasn't even the correct part number they sold me; it was the wrong bolt pattern. Sadly had to return the item.
Andrew was great to deal with, he checked and triple check that what I was ordering was exactly what I was wanting. A great experience over all
Super fast shipping. Great support via chat. Quality of product Okay at best. (You get what you pay for). The only complaint I have is I received 16 follow-up emails in 2 days mostly promotional in context. Just let me buy something and leave me alone. I was forced to unsubscribe.
This company is the worst liars, letter you order items that aren't even in stock and then try and give you a 20$ voucher for your "inconvenience" I spend 1500$+ on this website I will never spend a dime here again this company false advertising don't pick the 2-3 day shipping you will be on day 6 just like me waiting and writing complaints cause these people suck don't waste your money here they are middle men anyway the are not apart of BBB or they $#*! would get shut down!
Bought an open box Corsa exhaust with minimal scratches on the muffler case as shown on the website at a substantial discount (very nice by the way). My packaged arrived earlier than expected but the $40.00 "handling" fee that I paid didn't go very far as nothing was re-wrapped. All the parts were thrown back in the box loosely and the muffler case sustained more damage during shipping. Since it is an exhaust and will not be seen, I'll live with a few dents and more scratches, would expect a little more attention in repacking though...
I had originally ordered a rear bumper and running boards from another supplier but after finding out they were severely back ordered I canceled that order and bought from American Trucks and received both in less than a week! Talk about impressive. Their prices seem a bit higher than others but it's worth it after the amazing experience I had. They will be my 1st choice from now on.
I needed a set of rims as my stock one had rust and cracks. Found these on sale, cheaper than buying used. Fast shipping, balanced well, and look good.
Was excited to install on my truck untill i recieved it.
Description was vague with no install instructions and after looking inside truck when i recieved cd player it will not install factory to my truck next to media center. It has to be installed somewhere else like under seat or where ever you can find a spot which makes it more dangerous to change cds.
Hello Jacob,
I'm sorry to hear your CD player didn't come with the install guide! I called and left a voicemail, but wanted to reply here as well. I reviewed your order and was able to locate the installation guide and video (below). Depending on which model truck interior your truck has, this one looks should be able to fit into a factory replacement style near the USB and media center.
I have below the install guide, video link, and tech support phone number for this part:
Product Page Link (Install guide PDF file is below the photos on website)
https://infotainment.com/shop/interior-accessories/cd-player/c-bdlcdplyr-18/
Youtube Install Video Link: https://youtu.be/F1BJ4Zw-GUk?si=b9pRneyMnKIjwEit
Infotainment Tech Support Phone #: 855-636-6287
If you need to return or have any other questions, please don't hesitate to reach out and I would be happy to assist!
Thanks,
Desiree
Shipping was really fast; it shipped the same day I ordered it. Received the order 3 days later. The quality of the product was outstanding.
Huge holes on both sides of the box whether it's from delivery service or American Trucks but I am not certain if items are missing.
Hello David,
I just left you a voicemail I'm sorry the box arrived damaged, I did leave you my extension incase you do find something was missing I would be happy to setup a replacement for you if needed. As always if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dustin,
I'm sorry to hear the wheels and tires weren't mounted and balanced! I tried to call and left a detailed voicemail, but wanted to reach out here as well. I reviewed your order, and the reason why the wheels/tires weren't mounted and balanced is because they shipped from different warehouses.
Also, while reviewing your order, I saw we have the free local mount and balance. If you haven't mounted them yet, feel free to give our install team a call to schedule a free appointment for you! For the local install connect team, their direct phone number is (866)262-5899.
If you have the wheels and tires mounted already- not an issue! We would be happy to reimburse the cost for that. We just need a copy of your receipt and we can process the refund.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree