Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 102,356

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
806
value
8,986
shipping
8,976
quality
8,970
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Katherine J.
Unfollow Katherine J.
Send Message
Share Review
Report Review

This is a dream come true
February 18, 2021

This is a dream come true. So many books and NOT shopping at Amazon!

Date of experience: February 17, 2021
California
1 review
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Send Message
Share Review
Report Review

The site was easy to use but couldn't necessarily see if the book was abridged or the number of pages; some entries had the information and some didn't.

Date of experience: February 17, 2021
New York
1 review
0 helpful votes
Follow Mary T.
Unfollow Mary T.
Send Message
Share Review
Report Review

I miss half.com
March 20, 2021

I miss half.com. I always pay too much for shipping, and you offer no way to select economically. And I recently had a shipment short a book, and it took way too much time and anguish to get the seller to actually read my emails and correct the issue. Had to report and threaten him.

I keep saying I'm gonna stop shopping here. One of these days I might well do that.

Date of experience: February 17, 2021
North Carolina
2 reviews
0 helpful votes
Follow Joshua G.
Unfollow Joshua G.
Send Message
Share Review
Report Review

Some of the searches are misleading, advertising results that are cheaper than what is actually available

Date of experience: February 17, 2021
Canada
2 reviews
0 helpful votes
Follow sam Q.
Unfollow sam Q.
Send Message
Share Review
Report Review

Bookseller responded quickly to my enquiry which I appreciate.
This made it possible for me to purchase the book.
Thank you.

Date of experience: February 17, 2021
Washington
1 review
0 helpful votes
Follow Joan T.
Unfollow Joan T.
Send Message
Share Review
Report Review

Easy to navigate, site processed all my info with no glitches. I live in a broadband desert, so that was unusual.

Date of experience: February 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow James I.
Unfollow James I.
Send Message
Share Review
Report Review

My overall experience was good.
February 17, 2021
Updated review

Alibris has allowed me to get top quality books at a very affordable price on pertinent topics necessary to build my general knowledge base.

Date of experience: February 17, 2021

Alibris has allowed me to get top quality books at...
February 3, 2021
Previous review

Alibris has allowed me to get top quality books at a very affordable price on pertinent topics necessary to build my general knowledge base.

Date of experience: February 3, 2021
Ohio
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Send Message
Share Review
Report Review

I love Alibris
February 17, 2021

I love Alibris. Easy to use, enormous selection, good prices.

Date of experience: February 17, 2021
North Carolina
2 reviews
0 helpful votes
Follow Joan W.
Unfollow Joan W.
Send Message
Share Review
Report Review

Book in good condition
February 17, 2021
Updated review

I quickly found what I was looking for and ordered it at a good price. It arrived in quite good condition. I had hoped it would arrive sooner (it took about 11 days.) I chose the offer I did because the store was just a few states away and I thought it would get here sooner.

Date of experience: February 17, 2021

I quickly found what I was looking for and ordered...
February 3, 2021
Previous review

I quickly found what I was looking for and ordered it at a good price.

Date of experience: February 3, 2021
New York
2 reviews
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Send Message
Share Review
Report Review

Good service
February 17, 2021
Updated review

Good site-I buy lots of dvd movies. Seems like the inventory is thinning out, at least for the movies I look for.

Date of experience: February 17, 2021

Good site-I buy lots of dvd movies
February 3, 2021
Previous review

Good site-I buy lots of dvd movies. Seems like the inventory is thinning out, at least for the movies I look for.

Date of experience: February 3, 2021
North Carolina
1 review
0 helpful votes
Follow Kathleen Z.
Unfollow Kathleen Z.
Send Message
Share Review
Report Review

So easy to order books
February 17, 2021

So easy to order books. Alibris always has the books I want. Great prices. Thanks.

Date of experience: February 17, 2021
Maryland
1 review
0 helpful votes
Follow Lois U.
Unfollow Lois U.
Send Message
Share Review
Report Review

Had to try several times before payment was processed

Date of experience: February 17, 2021
North Carolina
1 review
0 helpful votes
Follow Tia V.
Unfollow Tia V.
Send Message
Share Review
Report Review

Great price
February 17, 2021
Updated review

Found a book that was $40 on Amazon for less than $2.00. Shopping was easy and checkout was a cinch!

Date of experience: February 17, 2021

Found a book that was $40 on Amazon for less than $2.00
February 3, 2021
Previous review

Found a book that was $40 on Amazon for less than $2.00. Shopping was easy and checkout was a cinch!

Date of experience: February 2, 2021
Washington
1 review
0 helpful votes
Follow Ann P.
Unfollow Ann P.
Send Message
Share Review
Report Review

The Black Nightgown, Nathan Schwartz Salant
February 17, 2021
Updated review

My old information has changed. I found it difficult to change my address, reset a new password and credit card information. I am 82 and not as sharp as I used to be so it took me a long time to finally get it done. I am lousy with technology!

Date of experience: February 17, 2021

My old information has changed
March 5, 2021
Previous review

My old information has changed. I found it difficult to change my address, reset a new password and credit card information. I am 82 and not as sharp as I used to be so it took me a long time to finally get it done. I am lousy with technology!

Date of experience: February 3, 2021
Maryland
3 reviews
0 helpful votes
Follow Darlene W.
Unfollow Darlene W.
Send Message
Share Review
Report Review

Easy to find materials I wanted
February 17, 2021

Easy to find materials I wanted. Check out was quick and easy. Thanks

Date of experience: February 17, 2021
Virginia
1 review
0 helpful votes
Follow Mary Q.
Unfollow Mary Q.
Send Message
Share Review
Report Review

Thanks for info on the quality of the purchased book!

Date of experience: February 17, 2021
California
1 review
0 helpful votes
Follow Ronald S.
Unfollow Ronald S.
Send Message
Share Review
Report Review

Ordering is always the smoothest part--its the waiting that is difficult

Date of experience: February 17, 2021
Georgia
1 review
0 helpful votes
Follow Gala H.
Unfollow Gala H.
Send Message
Share Review
Report Review

The only problem I had was that unavailable books only show up at checkout. I had to go back and forth to try to find a copy I could order. I finally got irritated and just deleted it from my cart.

Date of experience: February 17, 2021
Vermont
1 review
0 helpful votes
Follow FLO V.
Unfollow FLO V.
Send Message
Share Review
Report Review

A BETTER WAY TO SHOP THAN FROM THE JUNGLE
February 17, 2021
Updated review

This site was easy to use and offered better prices than that amazon jungle of a website.

Date of experience: February 17, 2021

A BETTER WAY TO SHOP THAN FROM THE JUNGLE
February 17, 2021
Previous review

This site was easy to use and offered better prices than that amazong jungle of a website.

Date of experience: February 17, 2021

This site was easy to use and offered better prices...
February 3, 2021
Previous review

This site was easy to use and offered better prices than amazon!

Date of experience: February 3, 2021
New York
1 review
0 helpful votes
Follow Irene M.
Unfollow Irene M.
Send Message
Share Review
Report Review

I highly recommend Alibris for used and new books
February 17, 2021
Updated review

Everything good! Great buys, even on new books. Good service. Wide selection, which is great because sometimes I need out-of-print books. The one time I had an issue with a book being delayed beyond the time I needed it, the bookseller refunded my purchase.

Date of experience: February 17, 2021

Everything good!
February 3, 2021
Previous review

Everything good! Great buys, even on new books. Good service. Wide selection, which is great because sometimes I need out-of-print books. The one time I had an issue with a book being delayed beyond the time I needed it, the bookseller refunded my purchase.

Date of experience: February 3, 2021