Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Ordered something and it was late arriving so I contacted them via email and it was sorted very quickly.
Highly impressed and recommend
It was my first experience with zappos and I got my order almost 14 hours late. Many other site even deliver order after a week. I hope next they will deliver my order on exact time
Waited over 50 minutes for a Zappos customer service employee. Only to get bad news. Have bought stuff from them for over 2 years. No longer shopping with them.
You keep sending me requests to review this site. I don't know why. The site has only gotten worse. It looks like every other site out there and it has horrible navigation. The navigation is so generic that is is very difficult to drill down to exactly what I am looking for. You should just stop asking me to review this site or change it drastically.
The customer service is so superior here that I don't even care about shopping for the best prices. I will always do business with Zappos.
Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!
I love ordering from Zappos. They arrive quickly and if needed they pay the return shipping.
I have bought lots of Uggs and sunglasses from them. Easy returns is an added plus!
I've purchased a few items and only once had to return due to sizing issues. Liked the 'free shipping' until I realized the free ship cost is built into the price of the otherwise costly item. Still, I was never disappointed by the quality of their goods.
I love that I can browse their site and find cute shoes in my size! Super fast shipping, easy returns. They are well known for their service, and I concur.
I have been a Zappos customer for over 10 years and I always get great service when I shop with them. I love the quick shipments and fast and easy returns.
Had a bad comment on my recent purchase from Zappo's. We bought a pair of original Dr. Scholls sandals. The shoes, which I would call factory seconds, were nit up to par fpr that product. After 3 weeks of use, they have done all but ruined my wifes feet. She has been using this product for 30 years and never had such poor workmanship before. The leather straps stretched and the bottom of the shoes that contact your feet appears to have not been completed in the production process. There are spots that are rough and being made of wood caused much irritation and blisters on her feet. Upon close inspection it seems as though they never finished the smoothing step. Some areas of the shoe are as though they were not sanded, leaving a surface that damaged her feet. Of course they had to be worn to find the problem and therefore they are not covered under warranty. She bought the same shoes from Northstroms and have no such problem. I am disabled and ny income does not allow for many purchases and I'm sure they would not miss my bussiness but I must say that I will not take a chance on Zappo's again. I am sorry because Zappo's is supposed to be a high quality store. I thought I would let you know we are very disappointed.
I purchased a pair of shoes. They delivered my order on time that was good thing but quality is not good enough and nor too bad. They should improve quality wise too.
I love Zappos. They have a great variety of shoes and great customer service.
Always have problem to find exactly my shoe size, Zappos have almost for all shoes, thats what I like in this store, plus good free shipping option.
While you won't be finding those 70% off sales people rave about here, you will be finding absolute satisfaction. From simple returns to inexpensive shipping, Zappos should be your primary site for reliable service. Sometimes boredom is pleasant!
Shop here all the time free shipping both ways is great!
Zappos is great. If you screw up you can ship em back for a refund. Many styles, decent prices, excellent customer service.
Best prices best selection BEST customer service! I'd give them six stars if i could.
About the business
Zappos is a leading online shoe seller and is owned by Amazon.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members