Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
This summary is generated by AI, based on text from customer reviews
The quantity of items available is amazing. The customer service is first class. Great online shopping experience.
I think that is what the cool kids call them "kicks" All I can say that they carry some cool footwear and other fine stuff worth shopping online!
Really REALLY good service! Seriously... you can't match their service. However, as a single woman living in the city... their prices have gotten higher! Not cool on that part.
If you're willing to pay a little extra, zappos is the place to shop. Incredible service and free returns, great selection, friendly sales staff. It has everything but discount prices.
I'm not sure Zappos is the least expensive shoe purchasing option, but I use it all the time because of the great selection and amazing service. If you don't like a pair of shoes or it doesn't fit, no problem. It's easy to return. Amazingly though, out of ten pair or so of shoes I've purchased, I've never had to return any because of fit or style. The website does a great job of letting you see what you're getting.
What a grea way to shop! No hassle purchases or returns. Prices high.
Although Zappos does not ship to my country (Canada), my experience with the customer service was one and above excellent. Highly recommend this company to anyone
It has gotten expensive and doesn't carry everything that it used to carry.
I've been ordering from Zappos.com for a few years now. Whenever I have an issue, they bend over backwards to take care of it. Thanks, Zappos, you're the best!
Deal with Zappos for your goods if possible. Responsive customer service and top notch quality products (and a company that will stand by its products instead of shirking their responsibility)
The website seems a little zany to me, not as straight-forward as other websites but still manageable. While I see that there is no shipping, we all know they just put the shipping charge into the cost of the item itself, seems more of a con than a deal. Good selection though. I am very middle-of-the-road on this place, but I will still be ordering from them, so oh well lol
For those who remember Zappos before the Great Buyout, you may remember being able to see which items had been discounted most. That was one of the most fun things about the site, being able to automatically see which items had been discounted over all others. That option was removed.
Service is still the absolute best. <3
These people and this company rocks! I have had nothing but stellar customer service from them and expect nothing but the best.
Fast delivery, exactly as described awesome return policy...
Like to use this store to get some clths and accs, very nice.
Not really fast shipping but not bad at all!
Good customer service. Good prices, but a limited selection.
Have ordered from Zappos for 6+ years. Never a problem - always just what is advertised and friendly, helpful customer service
Items always arrive quickly, if there's ever a problem they take returns FREE of charge! (this is a huge plus for online shoppers!) Returns are processed quickly.
I am always pleased whenever I shop here.!
About the business
Zappos is a leading online shoe seller and is owned by Amazon.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members