ZapposReviews 721

I shop online often, and Zappos is by far the quickest shipping out of all the online retailers. They use UPS and it literally will get to your door the NEXT business day. It is that fast.
And if for some reason, it didn't get here by the next day, they can even offer you a 20% discount. Which out of 3 years shopping from them, it happens to me only twice. And one time it wasn't even their fault. Zappos distribution center location got a huge snow storm, UPS service closed in that city so the package was not able to get here by next business day. Even it wasn't their fault, it was mother nature, they still offers me 20% discount that I can use on ANY purchase within zappos website.
Once you shop from Zappos for a few times, you will become a VIP. Which you will ALWAYS get NEXT BUSINESS DAY shipping for FREE. Make sure you use the same account and same email for all the purchase to become VIP. I don't know how much you will have to spend to become one, and I don't know how many times you have to shop at zappos to become one. But my own experience is I shopped at zappos 4 times, and after that I became a VIP. And after that, I got next business day shipping for free ever since.
However, Zappos NEVER has sales. So usually you won't find good deals. But if you want to get something FAST. Order from Zappos, they will ship faster than any website.
And Zappos have great shoe collection and clothes collections that other website might not offer. Sometime Zappos offers items that Nordstrom doesn't even carry. I bought some clothes and shoes that Nordstrom or other website doesn't even carry. So that can also be a plus.
But I don't think Zappos examine their return carefully enough. There was once I ordered a pantyhose from Zappos. It was already been worn and ripped. I don't understand how can Zappos take back a lingerie item that is already ripped and worn?! If Zappos examined their return carefully, they should never even take that return and resell it to someone else again.

I had a really good experience with zappos. I ordered some boots! They fit perfect and are exactly what I expected. I read some reviews that people think they have gotten used shoes in my case that didn't happen they were brand new. Also the shipping was awesome. Nordstrom has always been the best shipping in my opinion but zappos was just as good and on top of it getting here fast it was free and living in Alaska I don't get a lot of free shipping.

My mother in law bought me gift card. I used it for several items. Returned an item. But instead of crediting me back with store credit, they return it to the CC of my mother in law. So I lost part of my gift, and zappos loses sell. That is seriously basic retail knowledge that they just screwed up. I am not going to my mother in law and asking for my gift back from her. So now I will consider how often I shop here because I cant trust their system. And I buy all my shoes here and some clothes as well