YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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The Clothes they have on the website are what you get in all honesty, they look pretty much the same. The thing You should be aware of is, sometimes they don't give you tracking information so you have NO Idea when your stuff is gonna get to you. On top of that if you email them asking for one I believe they won't give one to you. I ordered 2 items around they end of March and I got them probably a week ago (Being about May 17th or so). I asked twice when My items were shipped and the website and the person answering my email gave me two different answers. When I finally got my items they were too big, on the website they say to pay for return shipping, since it took way too long to get to me, I'm getting the correct sizes now. Some of the clothes are really nice, and the good thing is you can upload pictures of your items so others know what they'll actually get.
Cute finds no matter what your style. Fast responses from very helpful customer service.
I have ordered from this site last week, two of my items processed but one didn't as it was out of stock, I emailed Kira the customer care team to arrange a refund because I wouldn't have the item in time, they responded within that day and I had my refund within 72hours, I'm still waiting for my order but I cannot recommend enough how understanding and efficient they are! I will definitely purchase from yoins again!
I spoke to a member of staff online through live chat who was very helpful and efficient in cancelling the part of my order that I didn't need, I've just received the refund a lot sooner than I expected as I was told it could take 2-3 weeks to show in my account, very happy, can't wait to receive my other items!
I was very happy with the customer service they wer very helpful and kind and got back to me very quick, took about two weeks to get my dress and I live in Ireland so I found that very good, very good price range and dress fit perfectly with good material
I ordered about seven items and only 1 fit so I need to return for refund. My shipping receipt doesn't have a return label or even a address. I've sent a message via Instagram but haven't received a response and it's been a week. I can say I received my order quickly which I appreciate but I would like the same service to make a return,
When I first started looking at Yoins and reading the reviews I was a bit sceptical about spending money on it. But my friend ordered one item of clothing, which arrived quickly and looked great, so I bought about 8 items. When the estimated delivery date came and the clothes hadn't arrived, I checked the order status and it said "back order" so I emailed Yoins customer services to check what was going on. They replied quickly, explaining that 2 of the items I had ordered had gone out of stock. They gave me the option to wait for them to be restocked (and gave me the expected date) or offered a refund for the 2 items and they would send the rest of my order. I chose the last option and my clothes arrived pretty quickly. Everything was as described and by reading the size charts for each item it all fits perfectly. So cheap as well! Very happy, will definitely be ordering from them again. :)
Do not bother ordering anything from this company because they won't be bothered to send it. I have been waiting nearly 2 months now for 2 orders and when I asked, I was told they were out of stock and could take another 30 days to arrive. After waiting this time, I have chased my orders again now and have been told they could take another 2 weeks. Not worth the money at all for all the trouble incurred and the staff I found to be very unsympathetic and blunt.
Dear Cara, sorry for the delay. Could you please advise us your order number so that we can check the status for you? Or you could get in touch with us cservice@yoins.com. Yoins Team.
Since the day I ordered I have had nothing but trouble! Firstly, I made my order on 20/03/16 and was told on the confirmation page I should receive it by 14/04/16. Early April I chase up the order to be told 2 of my items were out of stock, which I had no notification about yet they were quick enough to take my money! I was told both of the missing items would be back in stock by 10/04/16 to then chase it up again and the items still not be in stock! Once again no notification. Finally my order was shipped and i received it today, very happy to rip open the parcel and see only 3 of my 4 items had been delivered. This is completely unacceptable from a 'professional' company. Stay as far away as you can.
However, I must admit the outfits I have received I love!
Dear Shannon, sorry for the delay. Could you please advise us your order number so that we can check the status for you? Or you could get in touch with us cservice@yoins.com. Yoins Team.
I received the completely wrong order from this site and instead of trying to make it right they want me to keep the wrong swim suit and buy Another at half price. When I sent them pictures of the swimsuit I ordered from this site and pictures of what I received they asked for a picture of my shipping label and I sent it to them AGAIN asking for an address I could return the merchandise to and have gotten ZERO response.
Dear Heather, we are so sorry for the mistake that we have sent you another item. So we were communicating with you via email about this. If you don't want the item, we are happy to resend the original one you have ordered. We have also emailed you about this, could you please check with the email? Please keep in touch with our customer service staff. Best regards, Yoins Team.
Yoins really did their best in trying accommodate my situation. I ordered my dresses 4 days before the date of my Banquet and so I emailed them if they can expedite my order. I wasn't expecting a response but the next morning I received an email saying that they have shipped my order. Although I did not receive the order on time, they really did their best. They did whatever in their power to get the items to me as fast as they can and thats what really matters. The service is wonderful, all you have to do is email them!
Ordered an item a month ago and it is STILL no where to be seen. Their so called customer service team are an absolute joke. I have made many attempts to find out where my order is and have been completely disregarded. For those wanting to purchase anything from their site, DON'T!
Dear Yasmine Brennan, thanks for contacting us. I find only one email you have sent to our customer sevice(cservice@yoins.com) on May. 3th. As your email address did not associated with your order, we are unable to check the information you need. Would you mind telling us your order number first? We would check the order status for you asap. And please keep in touch with us through email. Best wishes, Yoins Team.
I was charged for one item twice and they refuse to refund me. Even when i send in multiple bank statements.
Unhelpful to my situation and not willing to compromise, or give me my money back. Ended up paying for an order that i didnt recieve because i did not get my refund back.
Do not recommend to anyone.
Dear Sara, I just check the email inbox and there are no email from you Sara. You may ordered the item twice accidently so you have been charged twice. Could you please try to email us cservice@yoins.com again? Yoins Team.
Here is my order number. Please tell me where it is *******
Dear Shannon, considering your privacy, we have send private message to you regarding the order status and the tracking information. Please check. Best wishes, Yoins Team.
I am Soooo OVERJOYED with my beautiful new purchase from Yoins! Since this was my first time ordering their clothing, I ordered the wrong size at first, but as soon as I contacted them to order a larger size, they were so ACCOMMADATING and very very KIND and put the new size into the mail ASAP. I LOVE this shirt so so much! The QUALITY is wonderful and the style is very TRENDY and CUTE! I will take my new purchase on vacation with me next week! I am very excited and happy to have found this wonderful Seller! The customer service is truly AMAZING and I will be back to purchase more clothing from them very very soon!
Thank you so so much Yoins! You are truly the very BEST!
Judy Lee - Atlanta GA/USA
Brilliant service and lovely clothes! Will certainly use again
2 out 6 items fit me! I would like to send back the items but there isn't any instruction or address in the parcel for return! Also I hope they are giving the money back as fast as took it from my account!
On a good side they respected the time of the delivery 5-7 working days!
Dear Loan, we have received your email you sent on 25th, our customer service has replied you and help you to return the item. This is the link of return policy on our website: http://www.yoins.com/Yoins-Returns-a-20.html. Yoins Team.
I ordered 2 dresses and a head band and received 2 absolutely horrible thin coats/jackets! Wonder where my order has gone. Also no receipt with the order!
Dear Lianne, we are so sorry for the mistake. We have replied you and arrange full refund for your order, and you do not need to return the items received. Sorry again for the inconvenience caused. Yoins Team.
I ordered a lot of jewellery and I am beyond happy with my purchases. I live in the UK and delivery took just over 2 weeks. I'll be ordering some clothes and hope the quality is as good.
Ordered three outfits and two have come it's been almost a week since thy arrived and the third one I ordered at the same time has not Arrived and is on the tracker as back ordered I was pleased with the service up until this point what should I do?
Dear Katie, we have received your email about this issue. And just repied you. Please check with your mailbox. If you have further inquiry, please keep in touch with cservice@yoins.com. Yoins Team.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tanisha,
Thanks for your approval to our products and sorry for the inconvenience came up with the shipment.
As the different answers of the customer service staff, it may because of the different time they replied to you. Very sorry for that.
As for the shipment, we will reflect the problem to our manager.
We are happy to help you solve the problem finally.
Hope we will do more business in the future.
Have a nice day!
Best regards,
Yoins Team