YOINSReviews 1,604

I have ordered a dress from this site and after days of waiting noticed it hadn't been shipped, I spoke to the customer service team who advised its out of stock and would need to wait 5 days... 5 days passed and the item still hadn't shipped, contacted them again and was advised it was out of stock and would need to wait 3 days... There days passed and would you believe, still not shipped. I contacted their customer service team again, still out of stock and was advised I'd need to wait a further two weeks (shock) I have now cancelled this order and am waiting for a refund that I imagine will never come... The whole experience was pathetic, no one was prepared to help or offer any solution. I will never use this website again and have no trust in the company whatso ever.

This site is a complete rip off. I ordered three items for my daughter and it took nearly four weeks to arrive and so missed the holiday for which they were intended. Their tracking says dispatched but then they go into limbo.

When they arrived they were very poor quality and looked nothing like the pictures in their catalogue. The sizes are a joke as well with in my opinion it being left up to the person making the outfit to decide what shape and size it will be and the material is very thin. My daughter described one suit as looking like it was prison issue but i think prisoners would refuse to wear it.

My main issue came when i tried to do a return. Once you eventually find out where to send them back to you find that it is China and you have to pay the postage so a £26 return is going to cost me £20 and looking at the reviews you then wait weeks for the refund.

There are many better sites to buy from that give good service and have a decent returns policy and i will be going to them in future

This is the worst site I've ever used in my life. Not only did the items take weeks to arrive, they were of terrible quality and looked nothing like the pictures. The dress I ordered was dark purple on the site and arrived black and size xxl and fitted like a top! Was an absolute joke so I tried to send the item back and the company was reluctant to give me the returns address! After countless angry emails I got it and it cost me a £10 to return! Still not received my money back and it's been two weeks. This place should be closed down.

I ordered three items on 8/8/16. One of the three items were pending for a pretty long time especially since the status of my other items said "shipped", so I messaged the company and then they finally informed me that the one item was sold out and refunded me. I asked one of the reps how can I track m order and she directed me to a website called "17Track". I go on that tracking website and it seemed very sketchy to me because I tracking my order on a website that 1. Can't give me any detailed information because they don't feel its their responsibility & 2. The website isn't a shipping company. The website claimed that my order was delivered on 8/24/16 by USPS but could not provide me a USPS tracking number to even know which to go to since I was home all day and did not get a delivery. I contacted Yoins and asked if they could provide me a tracking number for usps and they couldnt. They wanted me to go check out over 20 delivery offices in my area to figure it out knowing I need a tracking number. I documented all of the conversations and let the reps know and the all of a sudden I tracked my order the next day o 17Track and te stats went from "delivered" to "undeliverable and returning items to sender". I'm escalating this situation but to future customers BEWARE!

Be aware! Terrible service. I been waiting for 3 Weeks and the status of my order was the same "Processing" so I been waiting also to start a chat for so long, after a 20 minutes wait I asked what was going out with my order and they said that my items were out of stock. (I never received an email about it) I asked what ones because I had ordered 7 and then they list a completely different items that the ones that I ordered. After asking again and giving again the number of my order I been told that also mines were out of stock that is so weird or fishy to me to believe it and if I wanted to wait for it to come back into stock (but they didn't know for sure when they will be available) or have a refund. I asked for a refund. I was told I had to wait 2-3 weeks for a refund which is ridiculous! Sadly I never read the reviews before which say they use the cheapest material and were awful quality and even the items have a holes, etc... I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again! I also talking with a Lawyer because is not possible to be full in this way.

So I bought a few items from this company and got an email a week or so later saying one item was out of stock and if I wanted to wait for it to come back into stock or have a refund. I asked for a refund. I was told I had to wait 2 weeks for a refund which is ridiculous but I said ok. 2 weeks came and went and still no refund for the one item. I had to send numerous emails to get it but eventually I did. Then received the items which were the cheapest material and were awful quality and one even had a hole in the top so I asked to return the items. I then posted them back which cost me £8.50 and waited two weeks with no email acknowledging receipt of the items. I emailed numerous times asking when my refund will be issued and they repeatedly told me they have not received the package with the items. I then told them I had spoken to the courier company who confirmed the parcel HAD been delivered, once I told them this they then said oh yes we have received it now and will process your full refund (£55). Again, I had to wait two weeks, just as before two weeks came and went and stil no refund. I had to email again and again and again to find out what was going on and was fed a load of rubbish about the bank taking ANOTHER WEEK! By this point I'm completely fed up and want nothing more to do with this company. Eventually got my refund after three weeks of waiting so all in all this process took months to get my money back. I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again!

The worst company to buy from. The dress I received looked nothing like what I ordered except maybe the color. It was crappily sewn together. You could see the panals, My daughter is a size 6 medium so that I what I ordered. It was so small you could see her entire butt. This dress was for our family beach picture. We had to scramble whenever got there! Then they say you can return but you pay for return shipping. And they say they have to have it back in 14 days of receiving. The dress cost me $17.94 + $4.00 shipping. UPS said it would cost $104.00 to send back to China and post office was way more reasonable but still more than I paid for the dress. Now I'm stuck with an awful looking wrong size dress.

I ordered a cape coat from here and I expected the quality to be ok but I was delighted when it arrived to see it was actually great quality!

Shipping wise it took about a month to come, but I live in Canada so I'm used to orders taking awhile, plus Canada Post is having a strike right now.

I ordered two dresses from this site and when they arrive one of them had been stitched together incorrectly. The arm of the dress had been sewn upside down so the shoulder part was attached to the underarm part. I sent an email requesting the address, as directed by the website. Since sending my first email I have sent another 5 including three with photos. The person responding to the email said that the dress was supposed to have loose sleeves. No - the dress has been stitched incorrectly and I am still yet to have an address to return the piece of clothing to. Additionally, I have to pay for the return (assuming they ever give me an address). Judging by all of the previous comments I'm concerned that I will even get my money back. Absolutely appalled by this company and would thoroughly advise advoiding it at all costs!

Absolutely shocking! I sent an order back which I had to pay £7 delivery, after a month I heard nothing so I sent an email to ask where my money was and they said they'd refund me and that I had to wait 2 weeks! 2 weeks later the money was still not returned so I emailed again and they said they had returned it so I had to ring my bank... Which I did and my bank said that they haven't refunded me so I emailed again then they apologised and said their computer had something wrong with it so it didn't go through and that the money would go in in 72 hours and it still hasn't. No one order anything from this website, never had so much hassle over an order and very unhelpful staff. Absolutely disgusting! I want my money back!

I received my order this week and unfortunately all but 3 items are wearable... The quality of the clothing is really poor, I know you get what you pay for but it should not be advertised the way it is because it is ridiculously bad. I have kept 3 items that will do for slumming on the beach for my holiday but the rest needs to be refunded. The site expresses that you have to contact customer services for the returns address but I am yet to receive an email back and I am worried the return will not get back in time to have a refund.

Not very impressed and wont be ordering from here again, I do not recommend

I placed a large order with Yoins a couple of weeks ago. After checking back I could see that my status was "back order" so I contacted Customer Service.
Kira advised me that two of my items were out of stock and asked if I wanted to wait for them. Unfortunately I had ordered all of the items for my upcoming holiday so I asked her to cancel the order and process the refund.
Less than 72 hours later, my refund has been processed and the money is back in my account.
I found Kira to be really friendly and helpful, and extremely efficient and I would definitely order from Yoins again.

The goods came as seen on the screen but very thin an cheap material. I sent the majority of it back worth about £50 it's been 4 months and still no sign of a refund although my parcel was tracked and says it's been with them for over 3 months. I was offered a refund before the parcel had even reached the warehouse to which I said yes. And this also never happened. I strongly recommend avoiding this site as I have had no contact from yoins since 8/06/16 (almost one month) even tho I have sent numerous emails requesting to know what is going on.