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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Took my money and never received item, after 3 emails they finally respond saying 3 week delay?
No update on my account.
Still waiting for a response and my money. DO NOT BUY FROM THIS SCAM COMPANY
I have not received the order I placed on 10/09... it is now 12/06 and its still somewhere in the mail with no email update.
Dear Angelica S.,
We are sorry to hear that.
In this case, could you please check your junk mail, maybe the notification inform emails has been range as the advertising emails. If you still cannot find the notification email, could you please contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity, please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team
Great website, great material and great service in case of doubts, however I am going through problems of delivery with the second product.
I stopped shopping from them as they cancel ur order for no reason after letting wait forever for it
Dear Samah K.，
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our products and service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
This is not my first time on toons, they are a very serious business men, awesome quality products and very durable, their speed of delivery is unrivalled and and their customer care is so informative and responsive, this time I got my girlfriend jump suit and I'll show more. Yoin is the best.
Dear Fiona A.,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
They take your money and don't send the order. They send emails with links to follow your order, but the link goes just direct to their product site.
Dear Ann-Kristin B.,
We are sorry to hear that.
If there is an out of stock item in your order, we will inform you via email.Is that the out-of-stock notification email which you have received? The link is just for your convenience to check which item is out of stock.
You can check the status of your order according to the path,”My account-View order-Order status”. In addition, you are welcome to contact us at any time to check the latest status of your order via email(service@yoins.com), the live chat ( https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Yoins team
I am not going to waste any more time on this company by writing more than I have to.
All I can say is that I agree with the negative comments here regarding the quality of the products and can confirm that they are worse than you can imagine.
Oh and we ordered 5 items in small. 2 came small, 1 medium and 2 LARGE!. They will just send you whatever they happen to have in stock.
AVOID!
Dear Mark F.，
We are sorry to hear that.
According to the European and Asian sizes different the size you choose in fact may be different from the size on the item's label. To avoid the situation of misunderstanding, we provide this information on the website before you order.The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return or exchange application, we will reply within 24-48 hours.
Hope to hear from you.
Best regards,
Yoins team
Ainda não Pude comprar nenhum produto no momento mais pelas pesquisas que fiz dizia que o site é bom e tem produtos maravilhosos
Estou anciosa pra fazer minha compra!
Dear Quesia O.,
Thank you for your comment.
We are glad to know that you have a high opinion of our company. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I spent over an hour looking for the right present for my friend. I am very happy I found the perfect Red Rivet Embellished Mini Handbag. It is on sale as well. Delighted with my choice, I am looking forward to wrap it up and give it to my friend!
Dear Ivelina B.,
Thank you for shopping Yoins.
Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. If you have any assistance or need, please feel free to contact us. Hope you visit again.
Have a nice day.
Best regards,
Yoins team
My daughter ordered clothes from Yoins and had to return everything. The quality is just VERY POOR! What pisses me off, is the fact that you have to pay to ship the items back. We were told to ship the clothes back to China, it would be $33! I checked the website to review their return policy and could not believe my eyes! The return process is just too time consuming. Why the hell would you need to take pictures of the clothes you're sending back? In my opinion, the return process should be just as easy as when you buy the clothes. I will say that it does state in their return policy that they DO NOT cover the cost for return shipping. That is a deal breaker for me. Ladies proceed with caution, you have been warned. I wish my daughter and I would have read the reviews before our purchase. Too many other companies at the same price point, better quality and customer service to deal with this!
Dear Jamale B.,
We are sorry to hear that you unsatisfied with our return policy.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Best regards,
Yoins team
I ordered a few pants, a cropped shirt, and a sweater dress. The pants were fine if they had fitted me just a little bit better, the quality was fine. The shirt was a little cheaply made. The sweater dress was paper thin and very cheaply made and looked nothing like the picture online, none of the items I bought did except the shirt. The payment process was unclear and hard to follow. The shipping was terrible, it took forever to deliver and the tracking was absolutely AWFUL. I had pretty much no idea where my package was until it delivered. Then when I wanted to return my items, the process was extremely difficult, unnecessary, and unclear. The shipping fee also costed $33 dollars and my order was only $85! Just dont buy from here because youll regret it.
Dear Aniyah B.,
We are sorry to hear that you had a bad experience about shopping with us.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items. More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the payment, you can check them in your issuer account, or log into your account on Yoins. You can check the status of your order via the path,"My account ---view order ----order list ". The track number and track link also showed here.
For any question, you can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Best regards,
Yoins team
I received my ordered after 40 days and I complained them about so differently material between photo in site and real and I put them on and sent photos to them to see how this clothes sit auful in body!
Their answer is ok you can return but you have to pay for return post to China!
And the cost for returning is the same as the price for this horrible top!
At least Yoins have to make me satisfied by changing cloth or free return!
Bad and different quality and color is not my mistake that I have to pay for that!
Too much no responsible they are.
Never try
Dear SamAn H,
We are sorry to hear that you unsatisfied with our return policy.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Best regards,
Yoins team
Great Helpful Staff, Good value for money as I was cagey ordering online but the quality is definitely in the clothing I bought
Dear Sinead C.,
Thank you for your comment.
We are glad to know that you have a high opinion of our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ORDERED AND THEY CHARGED MY ACCOUNT AND THEN THEY CANCELLED MY ORDER. I'M NOW GOING THROUGH MY BANK AND REPORTING FRAUD ON THIS COMPANY AND TRYING TO GET MY MONEY BACK! DON'T ORDER FROM THEM.
Dear Adriana C.,
We are sorry to hear that this misunderstanding caused.
We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.
If you still can not check the refund after the date which we promised, could you please contact again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I placed an order on 30/10/2017 and still have not received the goods. They ignore emails and don't get back to you. This is the worse place I have ever bought anything from, and going by other reviews the clothes will be as bad as their service. DO NOT BUY ANYTHING FROM THEM
Dear Caroline G.,
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request.If you have contacted us, we will respond you as soon as possible.We are sorry to keep you waiting.
The shipping term depend on the shipping countries and the shipping method. More details about the shipping policy, please refer to the link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team
Good Customer service with the chat feature. Very easy to work with... Didnt ask a million questions just gave me the information that I asked for.
Dear Courtney H.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Well, I ordered for a party dress and matching jewellery for an upcoming party night. I received the order on time, but unfortunately the party dress dint fit me. I had to return it as soon as possible to get the right size on time. I spoke to their customer service executive and explained the urgency and the scenario. They were really friendly and made sure I received my another dress on time before the part night. Thanks alot for your warm co-operation. The dress quality was also really good and I loved myself in it!
Dear Gayatri S.,
Thank you for your detailed and actual comment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I bought a jumper from yoins when I got the product the material was very bad and cheap and sleeves were far to short. I message the company many times asking to exchange it for a bigger size and they didnt reply at the beginning. Took me over a week to get a answer and they insisted I would check the size before purchasing it, I would need to make sure what I have ordered was what I got and so on. After all this email I decided I had enough and asked for refund. Then things got worse they told me I would need to check the size again, so I told them the sleeve size is the same from size small to extra large and the product would not be suitable for me. They kept sending mail telling me to take foto, to measure the product and so on. After almost a month they told me to send it back to China via normal post office and it would need to be tracked parcel and I would not be allowed to use a carrier as such DHL, DPD and so on. The price to send it over post office is three times the price of the product. So I asked for a pre paid envelope to post it back which they denied. Up to now I havent got my money back. I havent received any apologies from yoins and also they havent publish the review I wrote about the product. This company is absolutely rubbish. Do not purchase from them unless you want to waste money.
Dear daniela p.,
We are sorry to hear that you had a bad experience about shopping with us.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. About the size issue, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team
Yoins had the wrong address for my order but Macy very proficiently sorted out the problem for me, great customer service. I bought the jumpers as presents and my daughter & granddaughter & they loved them.
Dear Jacquie A.，
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Buenos días
Realicé mi pedido con dudas, pero al final todo muy bien, me llego al tiempo que lo había programado y en los colores y tallas que los había solicitado.
Quede muy complacida.
Chère Francia E.,
Merci pour votre commentaire actuel.
Nous sommes heureux de savoir que vous avez une bonne expérience de magasinage avec nous. Votre approbation et votre soutien sont la plus grande source de nos progrès. Et nous vous fournirons des produits plus beaux et de haute qualité à l'avenir.
Nous attendons votre visite avec impatience.
Meilleures salutations,
Équipe Yoins
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda B.,
We are sorry to cause you some inconveniences due to the out of stock.
We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know whether the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving and will offer you a better service and shopping experience.
Have a nice day.
Best regards,
Yoins Team