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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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It will be a long time till I order from Yoins again. Customer was OK. I did get a chat n message response in FB from Yoins with tracking info. To wait a month seems like a long time for any order. The quality of workmanship was very poor, couple holes, loose threads that were fraying at the seems, material was of poor quality, size was not as indicated and most important this kind of material and workmanship will not last from wear and washing. Purchased Yoins from pictures in FB. I will not do that again as the pictures were not what they looked like when I got them. SOrry, but sorry for the negative review.
Although there was a problem with my package and it didn´t arrive, staff of this e-shop was down-to-earth and very kind. I must say that I will definitely order something else. I can only recommend.
Perfecto! Siempre informada de mi paquete y llegó a tiempo y de excelente calidad! Muy feliz con l compra que hice!
Estimada Amy P.,
Gracias por tu maravillosa reseña.
El equipo aquí en Yoins está encantado de escuchar tan buenos comentarios. Su afirmación es el mayor estímulo para nuestro esfuerzo sincero. Gracias por elegirnos y le proporcionaremos productos más bellos y de alta calidad en el futuro.
Que tengas un buen día.
Atentamente,
Equipo de Yoins
Pop up ad, clothes looked cute. Purchased THREE ITEMS. Waited more than 5 weeks. When it came, there were FIVE ITEMS I WAS CHARGED FOR and NO WAY TO RETURN. These people count on people giving up on returns because it''s too much of a hassle. DO NOT ORDER FROM THIS COMPANY. Horrible quality.
Dear Patricia,
Thank you for your sharing the review with us, and we are sincerely sorry for your that unhappy experience.
As for the shipping, this is an overseas shipping which always needs much more shipping time than others.In addition, Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
As for the return, we provide the return for all items. While about the hassle you refer to, we need the details to confirm this case and provide you a proper solution.we apologize if that makes you inconvenient.
We so pity to hear that you do not satisfy with our item. Would you mind sending email to service@yoins.com with some pictures of the problem? Then we can find a better way to assist you?
Happy new year!
Yoins Team
Items arrive after a 7 week wait, disappointing, this is my 2nd review, items were ment to be Xmas gifts, but they were late coming, poor quality, wont be giving them as gifts lets just say ( they dont do what they say on the tin) if you no what I mean.
Dear Christine w.,
We are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We apologize for the inconveniences caused. For any inquiries, please feel let us know.
Best regards,
Yoins team
This company is such a scam. They want pictureS of items before you return them- I have never heard of anything like this in my life. The items advertised are not what you get - when you go by the size chart make sure if you do order - you add 2 sizes. So fed up with trying to return something I donated what I ordered to my sons teenage girlfriend.
Dear Christine M.，
We are sorry to hear that you are not satisfied with our return policy.
The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
About the size, if it is the matching size, we will describe that on the item page before you order.The size information will be showed after you choose the size More details about the size guide, please refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
Have you solved your issue?. For any assistance or necessity about your purchase, please do not hesitate to contact us.
Happy new year!
Best regards,
Yoins team
Still waiting on my shipment. Scared of the positive and negative reviews. Received a confirmation email and nothing further.
Dear Vesna B.，
Thank you for your comment.
We are sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
This is Yoins customer service Iris.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.
Looking forward to your visit again.
Best regards,
Yoins team
Extremely helpful with getting my money back for something that was completely different when came to what it looked like in the picture
Dear Derry C.,
Thank you for your comment.
We are glad to hear that we solved the problem for you successfully. For any assistance or necessity about your purchase, please do not hesitate to contact us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for shopping Yoins, and we will do our best to improve the service level.
Happy new year!
Best regards,
Yoins team
I placed an order on November 29 got an email that it shipped on Dec. 1st. Still have not received the order and customer service does not respond to emails!
Horrible service I want my money refunded.
Dear melissa s,
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.
Hope to hear from you.
Best regards,
Yoins team
Customer service was best I ever had!
Will definitely shop here more!
Looking forward to receive my purchase!
Dear mark k.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
A very good online store whose
Products are of excellent quality
A reliable store that serves your virtual customers quickly and delivers the products safely
Dear Ana H.,
Thank you for shopping Yoins.
We glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
Have bought several items from YOINS very happy with them, if there were any queries I may have had it was always dealt with great customer service with prompt replies, very helpful and polite.
Very happy with YOINS will keep using for future purchases.
Thank you :)
Dear Avi Z.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service and thank you for your always support. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
I ordered the dresses on the 10 th Dec and received my dresses on 21st Dec which was 2 days before I was expecting them
After reading the reviews I was worried but I didn't have to, the dresses are as per the photo and fit great, I look forward to wearing them both over the Christmas period
Dear Julie g.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
I have really been surprised because every time I have written to them they have always responded with kindness and certainty. Thank you very much for the service and I am already anxious waiting for my purchase to arrive. Thank you very much and have an excellent day!
Dear Dora B.,
Thank you for shopping Yoins.
We glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
Scam company, selling cheap goods through mass marketing on Facebook and taking ages to deliver, if at all. They rely on the fact people that if you do receive the goods you won't return as the costs are too high to do so. You can't get anything other than standard robotic emails. Avoid at all costs.
Dear Ian B.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
If there is quality problem, we will arrange a full refund of this item to you or cover the returned postage. But if the item is returned by your personal reason, we are afraid that you may need to pay the shipping fee.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team
I am very satisfied with my purchases on this page, what I am asking for and arrives very quickly thanks
Very disappointed. My experience has been like the previous review. Order not received, chat line unresponsive or does not answer my question, emails not answered. The good reviews on this page may have been written by staff who work at Yoins perhaps?
Dear Michelle T.，
We are sorry to hear that the misunderstanding caused.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team
I ordered my package ages ago... still waiting for it to be shipped much less received. Tried using their chat service online and it doesn't work. Tried calling and that was useless. Gave these guys a try as I thought they could be similar to Wish. I can understand it taking a while to get here once it's been shipped, but to take a month to even package the item? Never again. Wouldn't recommend this site to anyone. Luckily I didn't spend a whole lot so it's not worth the hassle of trying to get a refund.
Dear Melissa R.,
We are so sorry to hear that you have a bad shopping experience from our company.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. Due to the time difference between the countries, if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.Our working time is 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.
Could you please try to contact us again to check your order? In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team
They sent my order exactly like I expect, I got the dress I choose and the size fit as what I want, I probably not really aware if sending time may take quite long, but just after I contacted them, the day after I received my dress. I got Good feedback as i asked about my order and followed up well. I love the dress i got. Thank you.
Dear Fibriyantari N.,
Thank you for your feedback.
We are so glad to hear that you are satisfied with our products and our services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
This company is so friendly and helpful. When I had a question about a order still in processing, I started a live chat. 1 item was on back order. They gave me so many options to include a refund for the whole order or just the back order. I chose to just ship items in stock and to ship the oos item when the get it in. Bradley was great! Shipping will be much faster than expected. It's so nice to be able to contact a company out of the country. I gave them 5 stars because they have been great! I will definately use them again! If you have any questions. You can live chat..
Dear Malena C.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fran B.，
We're very sorry that you received a defective item or item with quality problem.
In this case, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, about the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team