YOINSReviews 1,604

One dress had holes cut out really sloppy and cheap fabric. The quality of the products is not as in the pictures. The clothes look really cheap.
The customer service is terrible. I asked about a delay in delivery and they sent me the same answer 3 times, even though I told them that there was no way that a local post office would hold my package, since there are no local post offices. They kept referring to the local post office.
EU-sizes are not correct, you have to measure yourself and even then the clothes don't fit properly. Normally I am a S/M, but I should have ordered a L.
I wil never be buying there again!

Ordered 3 dresses, a top and a sweater and they all fit perfectly! They were just as shown online and great quality for the low prices! I def will be ordering more: D
One thing I just didnt like was how I had to wait a bit longer to get my items, and also got refunded for one bc they didnt have it any more. Wish that on their website, they would show the status of their products (ex. "on backorder", or "will be available soon"). So that Im aware when placing the order. But speaking of which, when I contacted customer service via chat, person I dealt with was quick to resolve my issue and yes I received my refund in no time, so I was happy with their service too :)

I received an email about an order! I never visited their website and ordered anything from them but they sent me an order confirmation! Then I received another email that the transaction with Paypal was incomplete and there is an icon in the email for completing the payment! Then the third email came and showed that the order has been successfully processed! Do NOT click any links in these emails! Be careful with this website! I actually don't have a Paypal account associated with the email.

For a start YOINS is NOT a scam site, so relax if you are convinced it is, but there are problems with delivery timescales which are intensely frustrating, to say the very least! My order of Oct 28th did not make it for Christmas as hoped for and the excuses from YOINS agents were wearing thin. Eventually they conceded it may have been lost and I opted for a re-order of the same item at no cost to myself, YOINS did offer a full refund but I really wanted the item more than the money. Typically the original order turned up at last, at the beginning of the New Year, and I was delighted with it, exactly all I imagined it to be, but the replacement order had been dispatched the same day. It is a credit to YOINS that I offered to return that second order back to them when it arrived but they said to keep it as compensation for the problems I had with the first one. You really must admire that kind of customer service, so just be patient folks!

Stay AWAY from this company!

Items received have a horrible fit, as if put together by a 5 year old. No way to return the items. Customer service claims they need all sorts of information (pictures, all sorts of measurements etc.) before they accept a return that also refunds the shipping costs to Hong Kong. Clearly this is done to encourage the customer to give up on returning the items. Very unwise, and commercial suicide for this company, as you can read in all te reviews here.

Stay away from this terrible company!

And for Yoins if you read this: no need for yet another useless reply.

It looks like I was lucky with my order. I did receive my order within about 3-4 weeks after placing it. A couple of the sweaters I had ordered were excellent quality for a pretty decent price. The other two items I had ordered weren't the quality or even same material I had expected; the one didn't even really look like the picture that they showed online. They still weren't ugly and I will wear them but they definitely reflected the quality you'd expect from REALLY cheap items and although they were on a good sale, they still weren't THAT cheap. I'm glad I used the size reference chart for each item because it is different for most. Since the company is based in China their sizes run a bit smaller than the US so it's important to check the size reference chart for each item. One thing I didn't like is when I went to write reviews on the items, YOINS reviews it first to see if they'll "Allow" it on their site; so keep in mind they filter those in their favor. The two shirts I didn't write a 5 star review for, the review never appeared on their website; I'm guessing they only allow positive reviews. I'm always scared to order things from out of the country so I depend on reviews. After seeing reviews on here I was honestly worried if I'd even receive my order; lucky for me, I did. Overall I had a decent experience with this company and hope if I ever try to order from them again that it will be the same or better.