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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Hi Ada in customer service was very helpful with checking my order. Only thing I would like better is if out of stock items were displayed at time of order instead of when you have ordered them and then told they are out of stock once you have paid for them. Other than that great products and good value for money
I had a issue with my order but the customer service with Ada was excellent.
Thank you very much. (Cant wait to receive my items)
Dear Fedhia B.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I bought the floral wing sleeved dress. It is so beautiful & the quality of the material is excellent. Its beautiful on & so comfy.
Dear Anneliza H.
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
First time ordering from Yoins, they failed to send me an item that I had ordered. I contacted them twice before they responded to me. They had gave me two options. The first was to get the item resent to me and second was to get a refund. I had explained to the gentleman that I am going on vacation in two weeks and I wanted this particular item for my vacation and had asked the item to be expressed to me. He then goes on to say that the item is not in stock anymore and they don't know when it would be in stock so he suggest I take the refund. The item is clearly in stock as when I go to the website I can order it again. So I had asked him if I can get another color sent me to expressed. The answer was no. Clearly expressing the item to me was a big issue for them. They were at fault and did not try to accommodate but instead lied about it and try take an easy route out. I will not be purchasing from Yoins again and I don't recommend anyone buying anything from there. From quality to customer service a big no no.
Dear Monida R.
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I received my order but the items were too small - Joanna when out of her way to help and I should receive my order in the bigger sizes soon. Quick and efficient.
Thank you Joanne
Dear Carol G,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Поръчах стока ноември месец 2017 до днес нито имам стока нито въстановяване на сумата
Внимавайте това са некоректни измамници
Скъпи Силвия Аз,
Толкова съжаляваме, че чухме това.
В този случай можете ли да ни предоставите номера на поръчката си, за да проверите информацията за актуализацията за Вас? Можете да се свържете с нас по имейл (service@yoins.com), чата или да ни се обадите на телефон 00852-21364966 (9:00 ч. до 6:00 ч. GMT + 08:00 от понеделник до петък). Ако се свържете с нас чрез чат линия или ни се обадете, обърнете внимание на работното време, за да избегнете ненужното недоразумение.
Надявам се да ви чуя отново.
Поздрави
Iris
I ordered items almost a month ago now. After 2 weeks i asked in the chat why they havent been sent. The perso replied saying they couldnt send it because one item was in nack order however the item will be in, in 4days. I was give options to split my order but my shipping on the last item wouldnt be priority. So i figured whats 4more days. Sure enough 5 days later i get an email saying now that its goingto be longer and now another shirt is out of stock now. They couldnr give me an answer why the date changed and why items they said they jad before are now going out of stock. When i purchases and went through checkout no where did it say these items were out of stock. Now they have split my order but nothing still hasnt been shipped. I would rather spend my $80 something dollars somewhere else and know i am actually going to be sent my items. Will not purchase again.
Dear Jodi L,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. We do our best to improve this issue, and we describe the predicted needs time on the page.So that the customer can calculate the estimated date of the restock and process their order reasonably.
Depending on what you described, it may be that when you wait for the restock, another product in your order is also out of stock.We sincerely apologize for the inconvenience caused to you. For the back order, you can prefer to wait, exchange or cancel the out of stock items.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Best regards,
Iris
I loved the dresses so much and they look even more beautifull than the pictuers and the quality is amazing I really loved them
Dear Weam s,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Very helpful agent, Ada, came on to live chat and helped me straight away, took me a couple of minutes to sort out my order. My order has now been split as they were waiting for an item that was out of stock. I cant blame then as it was out of stock when i ordered it. I was in no rush for the items so i didn't mind the wait. The delivery has always been quicker when all items have been in stock.
On past orders i have loved the clothing and it has all fitted very well. Unlike some stuff i ordered of wish that all came up to small.
Dear Julie P,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Thank you for your chance to communicate with us and your understanding. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Bradley was super nice and help me a lot... thank u so much to be so helpfully... wish u nice day and stay so nice as u are
Dear tatsjana G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Great thanks for everything an help. They are very helpfull and every time they help very very very fast
Dear Patane s,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I was very impressed with how well Sunny handled my issues with my order. My order was lost in the mail (the mail company fault - not Yoins) and they did not hesitate to give me a refund and help me with all of my questions. I will definitely be shopping with them again :)
Dear Lucy G,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Very helpful and nice. Ada helped me revise my order and answered my question. The service was fast and friendly. Grateful for the easy customer service!
Dear Erin K,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered three items late Feb and received two of those items mid March, when asking about the third item the useless help desk at Yoins claim it was delivered.
Checking orders online the third item is still to ve dispatched so who knows what is correct
A crap service which is slow and deceptive
Dear Tony H,
Thank you for shopping Yoins and we are sorry to hear that.
In this case, could you please provide your order number or email address to us? So that we can check that and contact you later.
In addition, you can contact us via email(cservice@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve this issue.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Best regards.
Iris
Super fast reaction to my questions. Now just waiting to receive my order to try it as it is the first time for me...
Dear Ms C,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Ada assisted us in a swift, convenient, professional and friendly manner. This makes it worth our while to shop online
Dear Felicity S,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
The customer service chat is so convenient. I was helped by Sunny, and in less than 5 minutes they were able to solve my concerns!
Dear Leslie G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I havent received my items yet so can not comment on quality but everything on the site looks lovely.
Dear Christie L,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
I had some issues with my order and the support center girl, Ada, was very helpful. I wait to see clothes to give a review about them
Dear Georgiana F,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
My order was back ordered and I sent a request for more information. I got a reply within 24 hours and given several options for a quicker order. I spoke with Ada and got an exchange on my shirt and new ones ordered. I am hoping to be happy with the clothes as this is my first order.
Dear Dawn K,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JACKIE G.
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and suggestion.We will refer to your suggestions and do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris