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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Be warned, to return goods you need To send them a photo of your receipt, the packaging and the product then email them for approval before they will agree to give you your money back and send you the return address!, Talk about making it too hard!, Very poor service!,
Waiting for an order for over 2 months now. I'm guessing it will never arrive. They're quick to take your money though.
Excuse was, the order was so high for these dresses that there's a wait... but they're still taking orders for those same dresses.
I've heard nothing since the last email correspondence.
Yoins is a scam. Don't bother.
There's so many other honest companies out there that will do right by the customer.
SCAM SCAM SCAM
Dear Michelle C.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Good respons and help.
A+++++ from Denmark.
Nice shop and lots of clothes and choose from.
Love you shop
Dear Kamilla M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I ordered my products. They cancelled 2 of them saying that they were out of stock and wouldn't be getting anymore in. They did refund my money right away though. Would have rather had my clothing especially since i had all ready been waiting a while for them. I finally get the rest of my order. One of my items was dirty with a stain on it. I mean who wants to wash a new sweater or any item for that matter before they can wear it? Several of my other items are so wrinkled that i can't even tell if i like them or not. One of the shirts was definitely not the quality i expected it to be. Kind if disappointed not to the point that i wont wear the items though and not so bad that i wont order from them again. I mean the prices aren't bad and they do give a detailed description of the item and its material. My fault i didn't read it. As far as getting a dirty item. I am extremely dissatisfied and disappointed in this and don't know if the stain will come out.
Dear Tracey B.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Unfortunately like many others, I had a very bad experience with Yoins. I ordered a midi dress halter lace based on the statement in their website that Our professional quality control and assurance service always check your items before the shipment and under the understanding that it was not a Chinese website (they do not declare it until an order is placed). I paid just under £16.00 with postal charges.
I was not expecting to receive silk and Chantilly lace, however, when I received the dress it was so badly manufactured and below the expected standard/quality material. The dress had a very tight and badly sewed back zip that it was pulling the skirt up, the zip was longer than the dress with the top sticking up the top line, the lace was badly matched on the sides. All or part of the scallop were just roughly cut and sewed making it looking unfinished and ugly to see.
The front lace scallops were uneven and finished to show asymmetry.
In overall the dress was very badly assembled, manufactured and sewed.
I immediately contacted Yoins that of course took several emails and a week to respond instead of the declared 24 hours. I requested to have a full refund including the postal charges without sending the dress back as the alterations would have cost me well above what I paid for the dress. The alternative was to bin it.
This is when I started looking for reviews and I felt not only horrified by the treatment reserved to their customers but also how they are cheated and mislead.
I immediately underlined to Yoins their statement of guaranteed quality control but the only answer received was complete careless, that they control the items before dispatch (pull my legs again Yoins!) and a proposed a refund of only 20%.
Despite sending several times the photos they requested, the customer service answer was that they could not see any fault with the dress therefore the alternative was a 20% refund or sending back the dress at my expenses.
In consideration of the several complaint of non-receipt of the parcel by Yoins and refusal of refund, leaving the customer double out of pocket, I refused to send the dress back.
In my opinion they are perfectly aware of shipping trash and, like many other said, imposing difficult refund/return policies to discourage the tricked buyers.
I requested the 20% refund because I would have never arrived to the conclusion of getting my full money back and because they do not deserve to keep one single pence of mine, even if the refund is £2.40. And this is what I told them.
They do not deserve any trust and should be fined by the relevant authorities for false quality controls declarations.
Dear Emy,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Such a pleasure dealing with Yoins. Sarah is extremely helpful. Very quick to respond to queries. I am very impressed.
Dear MARYSE T.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I am sad that i didnt get my order, but also very thankfull to Joanna for quick respondswish you good luck
Dear Jurgita K.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Do not order from Yoins (upon investigation they are also part of Banggood which has equally awful reviews/forums). The policy they share when enquiring about returns The return address depends on the delivery country, so please contact us via email. This is highly suspicious and they tell me that if you are in the UK returns have to go to China (the most expensive place to return from UK to discourage returns) whereas they have other returns addresss that would be cheaper to send to however they will not share these addresss. When questioning this with their Customer Care Team they seem rude and confused, also banned my email address from using their Live Chat for asking some simple returns questions and explaining that I wasnt happy. Also, the returns address on the actual parcel is in the UK so its unclear why they would put this on their packaging and not allow customers to use it. When investigating more about this UK returns address I see that its for let so even more reason not to have this on their parcels. Dont waste your money, total scam.
Dear Emma N.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
This company is horrible! They will take your money right away and you will never see your purchases! Then they will give you lame excuses about why it never came, like "the shirt you purchased is stuck in customs" or we gave you a tracking number, you should call your local post office and see if it's there" DO NOT UNDER ANY CIRCUMSTANCES try to purchase anything from this website! YOU WILL DO NOTHING BUT LOSE MONEY
Dear H S.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Bradley was very precise and helpful on the live chat. I was told some items on my order of 3 weeks ago were still not in stock, even though I was told 9 days, but made assure will be in stock in 7 working days from now and other items will be shipped today and the rest to follow. Bradley was smooth and helpful and good assurances on delivery to UK.
Dear kevin t.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
This company is horrible with shipping and even a simple response, from what should be customer service. I never received an order i was making purchases for a vacation from, its been over two weeks and i dont even get a response on their live chat feature, i will NEVER shop here again, and be reluctant with other online stores
Dear Joanne D.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Best regard,
Polly
Yes the prices are cheap but that's exactly what you are getting. Material was horrible. My shirt sleeves are supposed to be long but they are 3 quarter length (they must've ran out of fabric). I ordered a size 6 bikini and they sent me a Large that is wayyyyyyy too big for me. Their size 6 on the size chart is considered a small, so why did I get a large? Not even gonna bother to return it. Not going to waste my time with Yoins ever again!
Dear Denise W.，
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the size issue, the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if you find out the products are different from the pictures on our website. Could you please take and send us some photos of the imperfect parts. We will process the issue for you after we diagnose the problem.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Two weeks ago I ordered items, as of today nothing has shipped. They were happy to take my money, but seem unable to ship my items. I have sent 2 emails and also tried to contact them via their online chat, but each chat session ended stating there was a problem with the chat. I want my items to be shipped. If items are NOT available or on backorder, their website should clearly indicate that.
Dear C Z.,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
Unable to ask a question on Yoins. Tells me my case has been closed. Why was I charged international fee of $3.08 after the fact? Also I asked to use a $20 coupon. Money was immediately taken. Three days later I get a response telling me to save in for later? NO. How many more fees? Not happy at all so far.
Dear L M.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Im from Thailand. I got good quality dress and very good service. They are reply my message very quickly. Im happy with this shop. I love it.
Dear Jutamas L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I have paid for an item 10 days ago and they still haven't shipped it out. Yes I have read a lot of comments below and Yoins keeps explaining that it's stock issue.
OK I can understand that but I have sent several emails regarding this order but nobody gives me any response. I have sent a note using the question form on the website, I have sent an email to customer service email even but no answer?
What are customers like me supposed to do? You guys took the money immediately, my money has been paid, if you are not able to send the item, just let me know so at least I know what is going on.
I'm willing to review my rating if I receive an appropriate response from you guys.
Dear Vy N.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I went on live chat to enquire about my delivery date. Ada responded to my query quickly and efficiently! Many thanks!
Dear Nicola D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Cute and affordable clothing. Shipping takes 3 weeks but definately worth the wait.
I will order again from yoins
Dear Mpe R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
This company is scam, I ordered, 3 items and I already paid for but customer service is not responding after I made a payment. I wish I knew but I need my money back..
Dear Racquel a.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
Very happy with the service and quality of the clothes. I ordered 7 articles, 2 of which were out of stock. They are refunding me the difference in the money, and the five items arrived safely. I am pleased with the fit and quality. Will happily use YOINS again.
Dear Rhonda D.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Viv B.,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible. And we will arrange the refund immediately when we received the order.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Polly