When I signed with Yext I was kind of skeptic. It appeared they updated all of our listings for no time ( a work I was trying to do my self with not much of success). Their client portal is very friendly and takes little bit of time to learn how to manage it, but after that it becomes a very good tool. I highly recommend them.
I signed up with Yext. Yes they took my money and I have very nice listings across their platforms. I have no traffic from the listings but very nice listings. Thanks so much to the reviews above I took off the auto-renew feature. They told me bad things would happen. What can happen, no calls, visits or leads from these useless directories, how can it be worse? They have 8 months to make the phone ring!
I appreciated the help that Ethan provided for me when I set up my account. There seems like there is a lot to do, but with Ethan's help, it went smoothly.
Within days, I saw an increase in my business. Yext provides a successful service with great customer service. Thanks, Ethan!
Thank you for the review, Susan. We are glad to hear that Ethan was able to help. We'll pass on your kind words to him!
Yext is such a rip off. Several weeks after paying them they dtill had not update the search engine sites. I have been going to each one myself and updating them. I don't know why YEXT isn't shut down for not following though.
Hi Randy. I apologize for your frustration. You should definitely not have to be going through and updating each site individually. Our services update your information automatically according to what is in your account. Additionally, only with our services is that information locked so that other sources can't go in and undo the changes that you make to your listings when you go to each site. I would love a chance to touch base with you on this and see where the disconnect is. Could you please give our Support Department a call? Our phone number is 888-921-8247 and we would love to look into this and assist you. I'm confident we can solve your problem, but if you're not satisfied, a pro-rated refund for any unused services is always an option. I hope you reach out to we can get everything squared away for you!
Kind Regards,
Supervisor of Client Support - Yext
As a small business owner i have to find time during the week to manage how my business looks online to my customers, we dont have the type of budget to hire someone in house or even subcontract this task to someone else, but with Yext, we pay a reasonable premium that gets us listed all over the internet and it takes only seconds to make adjustments to my 60+ business listings all over the internet. I'm on my 3rd annual renewal now and look forward to many more years to come with them. Great customer service, not 1 complaint so far during our 3 years with them. I can recommend Yext's service to any business out there looking to get more traffic and exposure online.
Thank you so much for your thoughtful review, Edward. We are so glad to hear that you've enjoyed working with us for 3+ years. We love having you as a customer and happy to help you put your business on the map!
We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.
We are sorry to lose you as a customer, and we appreciate the feedback. Yahoo ultimately makes decisions regarding what data to push out or delete. If you'd like to speak with a Yext representative, please email yahoo-support@yext.com.
Yext has been able to clean up all my previous listings, I now show up everywhere and I get to post a monthly special, at no extra charge! Thanks Yext for making it so easy. Great team and team work too!
Hey thanks a lot, Vicki!
Yext may be helpful but business practices not the usual have an auto renewal in policy like many on line scams charged my credit card without contacting me like they said they would i have a right to choose to renewal rather than to it be forced on me and a partial refund is not acceptable likely not to trust them in the future
Hi Thomas,
I know we have already spoken privately but I wanted to address your review as well to make sure everything is squared away. Our service is billed annually as a subscription so it is set to renew unless cancelled. Although we notify you about the renewal in a few different ways, most notably inside of your account, I am sorry if you missed it. I know you have already received your pro-rated refund for all of the unused service, but if you have any other questions or concerns about our service or your account we are happy to address them. Remember, you can always contact our support team at (888) 921-8247 or by emailing support@yext.com.
Thanks and have a happy New Year!
Supervisor of Client Support - Yext
I found yext online and had a great experience. They manage business listings on all the major business listing forums in the US. I got a package that put my company visible display up on over 200 business listing sites. The best part is that if I need to update info I simply change it with yext and it changes across all my listings. Pretty cool service and affordable also.
Thanks for your comments, Mark! We appreciate it and are glad that you're finding the benefits of PowerListings useful!
Great experience with Ruth, the trainer and I am looking forward to following the analytics to see how participation in Yext helps increase sales. From the start it looks like a great buy for the money, given how may search apps one has access to, and filling in the questions to make the ads are incredibly easy.
I signed up with YEXT and after two weeks of trying it, decided it wasnt worth the price tag. YEXT says i'm out of luck and have to stay with them for a year, spending nearly 2,000 on a service i don't want and don't need.
Stay away from YEXT
Update: " you have been speaking directly with our Account Management team about termination and that this request has been fulfilled as of today". We tried to talk with the account management and they refused. They said it was not an option. We had to file a claim with our credit card to cancel the charge. Thank goodness we put it on a credit card or we would have been stuck with it.
We appreciate your feedback, Tammy and know that you have been speaking directly with our Account Management team about termination and that this request has been fulfilled as of today. Typically, we offer a termination time period as clients get ramped up with our services in case they determine that Yext is not a good fit. As part of your account, this was offered to you prior to you signing a contract. We hope that this information helps and that we can hopefully work together again in the future.
As a busy agency owner, I do not have time to spare. I appreciate that when I have an issue I cannot solve via the knowledge base (which is great also), I find the Partner Support phone line to be great. The phone is answered quickly and each time I have used it, I get a knowledgeable expert who solves my problem. What more could one ask?
Thank you for taking the time to leave a review! We're glad to hear that you've had such a positive experience. We'll pass on the feedback to our team, and we'll continue providing great customer service!
Your review will help others learn about this website.
Please do not review if you are affiliated orTheir sales team has no idea what they are talking about… They start their poor 1990 sales pitch about local directory submissions that you can actually do for free if you take the time to do it.
They try to tell you how your website is not showing up on Google, Yahoo, and Bing when it really does. Like they know exactly what your target audience, keywords, and goals are for your internet marketing campaign. The guy "Josh" even gave me a keyword suggestion that was searched 0 times according to Google's Keyword Tool. Thanks Josh for the great advice, you just told me how to make my company fail.
They get an attitude with you over the phone when you ask them a question because they do not know how to answer it. Then they try to call you over and over again until you have no choice but to call authorities to get them to remove your number. Have a conflict of interest with this website.
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
Yext has been so helpful with me in cleaning up my online presence and everyone has been so supportive and fun to interact with. I had a question about the review feature and Mia fixed it quickly and happily with a virtual smile on her face. I am very glad I am doing business with this company.
Thank you for leaving your review, Ginger. We appreciate the kind words and are so glad to hear that our team has been both supportive and fun (that's what we aim for)! We'll be sure to pass on your review to Mia on our team. Thanks again!
I want to thank Karina and Rico for being very professional and letting me know that my business wasn't a great fit for their service since Yext emphasizes local clients within 30 miles. My business relies upon client hundreds even thousands of miles away. They offered me a refund which I accepted and were very courteous. I like this integrity and honesty and appreciate how Yext handled my situation.
Not only is Yext a phenomenal marketing tool- their company has a spectacular support team, too! Their response time is lightning-fast and their solutions are well researched and actionable. Austin, Luka, Mia, and Fred (just to name a few) consistently make me look like a rock star to my external and internal clients. The Yext support team is truly the best I've ever encountered and I sincerely recommend Yext to anyone thinking about becoming a Yext Partner!
Thank you, Eve! We appreciate the kind words, and we will pass on this review to our Support Team! We'll continue working to provide you with excellent customer service. Thanks for being a great Yext Partner!
My issue is solved now by Yext manager, After I called my bank to refund the payment that one of their rep Phill charged they apologised.
Previous complain, I have a complain, you charged me $449 with out any authorisation from me personally I need my money. I started a new business and I was aware of this amount to pay it for Yext.
Hi Hanan! I see you got in touch with our Support Team yesterday and we issued you a full refund. Sorry for the inconvenience! Please let us know if you have any questions.
Austin G. Provided excellent customer service with some issues that we were having with our account. All of us have had the harrowing customer service experiences that are all too prevalent nowadays. Austin G. Has restored my faith in customer service and deserves high accolades for his professional and outstanding service!
Thank you for leaving a review, Kelly! We are glad to hear that you had such a positive experience. We will pass on the kind words to Austin!
We have been very pleased with your PowerListings service. I estimate that it saves us 100+ hours/year of work, which would be my scope so I'm really happy I found you & I'm very happy that you make my life so much better and make me look like a champ around here and make it so easy to justify the investment to the boss. Thanks Yext! :)
Thanks so much for leaving your review, Jennifer. We really appreciate the kind words and are so happy to hear that Yext has been a great fit for your business and saves you lots of time! Thanks again for being a great customer!
Lauren M solved my issue with syncing google business with my account and even followed up when it was working. Yext makes managing our SEO very transparent and their tech support is easy to reach and very responsive.
Thanks so much for leaving your review, Geri. We appreciate the kind words!
Overview
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 27th among Marketing sites.
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Hi Daniel. We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST