Constant Contact

I noticed my bills were over $80 per month because they bill you to store contacts (ridiculous in today's day and age of low cost storage). After years with them, I called to cancel during work hours and have been on hold for exactly 1 hour and 10 minutes (see image below for proof as it's so unbelievable). The only way to cancel is to call them and they don't answer the phone. As a business owner, I don't have time for this nonsense...will never go back to them.

Where to begin: Live chat function disabled for tech support. Long hold times. Ridiculous robot asking the same question repeatedly. We paid our bills on time for over 8 years. $600 annual fee. Switched billing credit card and they froze our account. Terrible service. Run, don't walk!

They lie, cheat and do not honor anything they say. If you have any billing questions, you cannot chat or email with them. You MUST call them...there's never a paper trail (by design). So you are forced to call them with any billing issue. Whatever you agree on on these phone calls is ignored. Your bill remains the same, like no conversation ever took place.

Don't even get me started on their multi-factor login that works sometimes! Not to mention the barrage of spam phone calls I started getting right after surrendering my phone # to their multi-factor login.

They only got one star from me because that's the lowest but they're honestly a negative rating.

STAY FAR AWAY from this company.

They like to take money without providing services and won't refund your money- very expensive and not worth it. Smug rude customer service attendant. Also sends you emails you cannot reply to when you try to cancel

I talked to a salesperson and expressly mentioned being a developer that needed something that handles more than one site. I was told yes, we can do that. And they can, kinda. But if you want more than one pop-up (which is the main email grab on sites) they can only do one, on one site. When I wrote back after getting bullied into agreeing to a purchase so I could talk to the 'teams that handle developers' and then found out they only do one site, I canceled the next day. Their service doesn't work, and he knew it. So I wrote for a refund... been weeks, and no one will answer. They lie. Period. If you want to try them, good luck.

We've been with CC for over a decade and found them excellent for many years. Recently, there was a bug in one of their plug ins and we lost almost 3000 subscribers overnight. CC has told us they are working on it but they have no timeline to fix the issue and suggested we manually add the 3000 subscribers one by one in the meantime. This has been going on for 30 days and all they can say is 'we apologize for any inconvenience'. I feel with tens of thousands of customers they are now too big to be able to provide adequate customer service.

Having to phone them to cancel is bad enough but making you wait for over 30 minutes (and counting) is insane!
I now use Hubspot as my CRM, it was nothing personal but just what I needed. I shouldn't have to be jerked around on hold to cancel my cc account and be grilled as to why. What a joke!

Do not use this company. To cancel your account you have to call in and I've been on the phone over an hour and no one picks up. I'm on the chat and they can't cancel they keep saying you have to call in. What a joke... This is a scam of a company that holds you hostage to be able to cancel ONLY by phone call. Save yourself the headache!

I have been with CC for over 10 years now. They have grown/changed a bunch in the past few years, but their service and what they do has been pretty good the whole time. The pricing can be on the expensive side when you are sending a bunch of E-Mails (20,000+), but I have been satisfied with the results.

Do not trust or use this service

Do not use this company. Never return emails and when they do it takes days to week or longer, yet they'll continue to bill. Then refuse a refund even though the service was never used. I offered to provide proof and still refused me a refund. So they took 2 months service charges for not one bit of service to me.

I have been with Constant Contact for years using their email marketing software. I recently noticed they do text marketing too. I signed up for a trial just to check it out. I changed my mind and went with Square instead. I never used it. I then get a charge on my credit card for $149.00. I asked for a refund since I didn't use it as I was just checking out the program. They refused to give me my money back so I cancelled my whole subscription with them. I will never be back.

When I called them, I was told I would be a full refund. Then they keep charging me $7.35 which was half the regular monthly charge. I called again, they said agreed to it. I told them I didn't. They said it was on tape. I asked to hear it. Since i know i didn't arrange with the charge. They said no. Hung up.

I wanted to test the free product. Set up an account. Within an hour I received a call from a high pressure salesperson. I explained I was doing a test mailing on 50 emails to evaluate deliverability with Constantcontact. He said, "Our Free program won't give you deliverability at all". I said - OK then I am done. Good luck. Since then I have been barraged - literally harrassed by telemarketers for this company. They also use spoof phone numbers and outside sales so it has been very aggressive and unwanted marketing. Steer clear.

Paid my 90 something dollars and started on my ad. Difficult to understand but that is but a tiny part of this nightmare. Finished the ad and got ready to send my list. The site says it can not be reached. I text the support team, and that took 45 minutes. No help and they say I do not even exist as a client. Call and wait on hold for 3 hours and 17 minutes (I have a photo of my ohone time). GOD AWEFUL MUSIC plays as you wait. I finally talk to someone and they finally confirm it is me and then say they have to now connect me to the refund part. I am back in piano music hell, and will probably be another 2 hours. Just for a refund. Folks, RUN. This is a chicken S*** operastion with not many more than a single tech or office operator in customer service. Easily the worst company ever and god forbid if you need a refund or to talk to someone. You would be better off tryong to breach fort knox. So in closing, I am up to 6 hours to hopefully get a refund. I am on hold still. RUN.

Constant contact is deceptive. You cannot cancel online, must call, and when I did, they had no record of it. Which resulted in them charging me for a yearly "subcription" without any services rendered. I called to cancel in June 2021, they said it was, so I trusted them. Subsequently billed for a total of $486! AND THEY WON'T ISSUE A REFUND! Even though I disputed the charge with their billing department. Horrible customer service, he gave me his name, "Jason", then I got a follow up email to take a survey for "Ivan's" customer service experience! I asked for a manager, he couldn't connect me, didn't know the manager's contact info, nor was it an option? I highly recommend to never use this company!

I am a financial professional who tried CC for the purpose of connecting with investors. I work with ethical, professional people and was shocked by how CC operates, more like a back alley boiler room operation. Not only are their published charges expensive but there a host of restrictions and charges that they do not advertise, with a view toward squeezing every penny they can from users and being entirely inflexible in their practices. I would strongly encourage users to seek alternatives absolutely not consider unless you are doing mailings of 5,000+/month.

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Please think carefully before giving your bank details to this 'company'! After a FREE TRIAL they still withdrew money from our business account, we complained, and eventually our money was refunded. Only for them to start taking money from us again months later. Trying to cancel with them is nigh on impossible as they direct you to a paid helpline number. Such a shame because they've come up with a great idea but their ethics need working on.

I don't know if this is a scam, but in the 2021 this is the only internet service that you cannot unsubscribe in the customer area, neither via web chat or email... You need to phone and I spent 20 euros. Now I hope the cancelled my account and not see other money left from my credit card.
A tips, use Paypal and not your credit card.