business logo of Constant Contact

Constant Contact

How would you rate Constant Contact?
grey star
grey star
grey star
grey star
grey star
New York
1 review
14 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Send Message
Share Review
Report Review

This person (Tom) identified himself as someone from TripAdvisor. He wanted to schedule a phone interview as he claimed he was looking for potential businesses that might be a good fit to
Feature on the site. He called three times, which should have been my first clue that he was selling something. I agreed to a time for a phone interview but had to cancel. When he tried to reschedule I told him I wasn't intetested, and he insisted that he wasn't a telemarketer and it would only take 10-15 minutes. Very pushy, worst stereotypical telemarketer.

The next day, someone else called, 20 minutes later than I agreed to. The "interview" was staged as though they were just looking for good small businesses to feature on various sites, almost like an application process. (Are you involved in the community? Are you family owned? Tell me about how you started.)

It slowly turned into a sales pitch for a multiplatform social marketig management program, something that I was in no way interested in and frankly could have done myself. I had to literally interrupt this woman to force her to get to the point that she was selling something. This was 24 minutes into the call. I told her I wasn't interested and that I didn't have time to discuss it. At this point she became pushier and outright condescending. No, I don't have a lot of internet presence, but I intentionally do not put our menu online and I'm not going to pay $79 a month for things I can do myself. Least of all to people who all but outright lied about the intentions if a phone call that turned out to be a huge waste of my time.

These sales people are the pushiest, rudest advertisement sales people I've encountered to date, and I literally had to hang up on this woman after thanking her for her time and saying goodbye. If I wanted to find someone to offer these services, I'd go with someone more professional and not as rude.

Date of experience: June 19, 2015

Overview

Constant Contact has a rating of 1.3 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Constant Contact most frequently mention customer service, free trial and credit card. Constant Contact ranks 874th among Marketing sites.

service
28
value
28
shipping
10
returns
15
quality
24