After reading these previous comments and reviews regarding Yext, I've gotta say that I'm considering starting a class action lawsuit against Yext and how they operate. I truly believe there is some form of extortion going on here. Also, Yext has partnered with Yahoo, which makes it difficult to get control of your own listing. They will not assist you if you don't pay them. They have a monopoly on directories and as a business owner can't do much about it.
And as a previous reviewer mentions, it's true, it is interesting that Yext barely has an online presence, when online reputation is the service that they claim to offer.

I don't even know where to start except that Yext has hijacked my client's listings. They will not let you have control and although they have me in a contract for the year for $2000 and will not release me from it, I've pulled all my clients from their platform.

The Yext service is meant to help you get your clients NAP listed correctly on local and relevant directories, 6 months later in a contract with Yext and all of my clients still have numerous directory listings that are incorrect.
At this point I'm wondering what exactly I'm paying for? Seriously, what am I paying for when this is the only service that they offer, and my clients still have many inconstant listings?

In addition, on more occasions than one the Yext platform has jumbled up all of my client's information. By this I mean, every client account that I had listed with Yext was pushing out info associated with other client accounts.
Ex. GMB listings of my clients would have a completely different businesses website and or company description info or contact information, from other clients of mine listed with Yext. I KID YOU NOT! This is the complete opposite of what I'm paying them for. I've had to spend hours of my own time correcting this, only for it to happen again.
I sent numerous emails with details and links to Yext support and my account manager regarding this, asking for help and for explanation and nobody was ever able to help me or explain. They dropped the ball both times. Nobody could provide an explanation. They left me on my own to correct it and manage it. Yext support has been disappointing on every inquiry since being in partnership with them, except once.

Another bit of information to point out is that I get numerous weekly emails informing me that portions of the Yext platform are down. I mean these are regular notifications. I just got two, right now.
Yext is seriously the worst. I would not recommend this company/or service to anyone. I consider this review a public service announcement, hoping I can save some other business owner from falling into the trap that I did with Yext.
Again, I am a paying customer of theirs and feel that partnering with Yext is the worst business decision I've ever made. There are several other tools out there that will do what Yext does, that are far more professional, efficient and successful in getting the job done.

I'm not normally one to go to this length, but felt that this time was different.

I operate a company that builds websites and does SEO for other businesses. So I thought I was doing a good thing for my clients by getting them involved with a company called YEXT. BIG Mistake!

YEXT specializes in getting your website listed on all of tghe major search sites so that people can find your business.

In dealing with YEXT it came time to renew my partnership with them. They had some issues charging my credit card at first for my partner account. After my partner account was renewed they went ahead and also charged me for locations that were not ready to be renewed to the tune of $2999. Their fee for my partner account was only $199.

Well... then all the bad s**t started. I called them and politely asked them to credit back my card that had been used. They said that their system doesn't allow that. Being in business for myself for the last 35 years I knew that that was incorrect and that any business that operates a merchant account can reverse the charges.

After spending 4 or 5 hours and lots of arguing with (3) idiots at YEXT. I was told that I needed to maintain my partner account so that my clients positions weren't hurt in the search engines. I told them that I wanted to cancel my partnership YEXT and they told me that I couldn't as it would result in all of my clients accounts getting turned off from their platform.

They refuse to accept that I am the customer/partner and that I am right. They should have immediately refunded my money and sorted things out with me, but they again refused to do so. Again, they told me that it wasn't possible.

They forced me to submit a dispute against them through my credit card company (PayPal) and I am still waiting a positive response. Hopefully I will get PayPal to issue YEXT a chargeback for the full amount that YEXT stole from me.

My advice is not to deal with YEXT until they resolve this issue.

I'm not sure how they can be a public company and have so many Better Business Bureau complaints filed against them. I filed one myself as well and the BBB is working on it.

The CEO of this fraudulent business is Howard Lerman and his cohorts are Brian Distelburger, and Brent Metz. Hopefully their names will pop-up on the ripp-off report when folks search for their names.

88 Million a year is an awful lot of money to steal from people. I only wish that YEXT had done the right thing in my case. If they did. This posting wouldn't be required.

YEXT cleared out my bank account without telling me. Now I'm $3000 poorer than when I woke up this morning.

Shame on you YEXT for what I imagine you are doing to so many others that don't want to speak up for themselves!

YEXT, you can send me back the funds that you stole from me yesterday and this rippoff report can all go away.

Very friendly and polite representatives

Didn't do a thing for SEO. Waste of money.

Great technical service.

G was personable, warm and highly informative.

I called Yext support needing help to download an eflyer. April wemt above and beyond to help us!

My login wasn't working. She in an organized fashion got me all situated. She was very organized!

Elizabeth k was very informative, and had a great demeanor in helping me out today thank you Louis.

GREAT