I was having issues with Facebook and the Yext Support Team (Ethan S.) was fantastic in resolving the issue that I could not get resolved on my own. He was awesome to work with and many thanks to him and the Yext team. I am a relatively new business customer and I know I made the right decision in choosing Yext.
The sale rep' call me and when I couldnt make a diction on the spot he yields at me that he spent 30 min with me and I cant committee! As I call back to move forward with the service I make sure and clear what is the expectation base on the sale pitch, I was misled to understand that Yext will perform a services for me as a Premium member. Which they are not able to... I ended up canceling my service.
*The customer service rep that help me to cancel was vey nice and helpful, Thank you
Jack.
We appreciate you leaving your review, RK and are glad we've been able to converse offline about this with our Support Team. We'd like to apologize if what you were promised on the sales call was not delivered to your business and that our services weren't a fit with what you were looking for. We would love the chance to speak with you further about this and understand how we might be able to improve our services. We will have our team reach out to further discuss this. Again, please accept our apologies.
After a year since I signed up there is absolutely no improvement in my online presence. Save your money and setup accounts on Yelp, Google etc. yourself.
We're sorry to hear this, Ronald. We'd love to have a better understanding of what happened and why you're not seeing the results you had hoped for. Please contact us at support@yext.com.
I have done some pretty extensive research on the company Yext.com. Not only do they charge to remove wrong phone numbers and address listing for business, I believe they may be directly responsible for corrupting that info from the start.
Yahoo and Yext seem to have so type of relationship that allows them to continue this practice. Bing and Google do not let them claim business profiles.
I also know that Yext is in some way connected to other companies like applianceappointment.com and has a large amount of advertizing sites like local.com, superpages.com, Manta.com and a good number of others.
They are very rude when they call you at all times of the day. I would also be very careful entering your info on some of these free listing sites. They will just corrupt the information any way and then call you and try and charge you for removing it. This company is a scam, beware!
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
Was told I would be listed on Yahoo, but my old address keeps coming up. Nothing about the new address. Terrible terrible rip off. Fortunately I was withing my 30 days and got my money back. Terrible. Don't waste any money on it.
Thank you for leaving a review. We appreciate your feedback regarding our Yahoo partnership and hope we can clear up a few misconceptions. When a change is verified for Yahoo through the Yext dashboard, the information is submitted to Yahoo. Yahoo receives this information from the submission through your Yext account, at which point Yahoo will decide what to do with the information from there. For this reason, there is no guarantee that the information will update on the listing. We'll push your data to Yahoo, and Yahoo will decide whether to match to an existing listing or create a new listing. We welcome the opportunity to speak with you further so we can help explain how our Yahoo partnership works and provide you with more information. Please email yahoo-support@yext.com if you'd like to get in touch.
Yext is a scam. They have an incorrect phone number for my company. I try to go directly to the pages to update them myself, but it redirects me to Yext since they are creating these pages with the incorrect data. These aren't even known pages that people use. I just want the phone number fixed, but I'm not paying hundreds of dollars to scammers.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST
My experience with Yext was very professional and on the money with answers
And questions if I did not understand any of what was being transmitted on line.
I also know if there is something I did not understand, I can always call and
Get the right answers. I give it 5 stars, Thank You
Thanks so much Samuel! Give us a call any time :)
I spoke to Felecia today, on some problems I made on my site, that I created. She did an outstanding job in helping me. She was very professional and extremely knowledgeable about her job. She was able to fix the problems and also helped me in some training and how to look things up.
* Felecia is an Outstanding Employee.
Thanking You;
Charlie Guenther
Gaming Detection & Investigative Services
Yext delivers exactly what they say they will - they update all of my listings and if there happens to be a snafu with one they follow up on it until it is running smoothly. Real people answer questions and get back to you quickly which is refreshing and I found they keep following up until the job is complete (which can sometimes take a few days). Things aren't left hanging indefinitely. You can count on them to do what they say they are going to do!
Thank you for the review, Jennifer! We appreciate you sharing your experience, and we are happy to hear that our Customer Service Team has been helpful.
I was very please to talk to Ms Jane today afternoon. She explained every thing I asked for very calmly and I was so comfortable to talk to someone who understand the customers situation and frustration and try to slove their problem.
Thank you for leaving your review, Malti! We're so glad that Jane was able to help you with everything you needed.
Your site was great. Your account serivce great.
However my investment was a waste. I saw no rise in awareness. I have no desire to build Yext by posting updates about my company on your site. I realized I need to change MY site regularly. And adjust MY SEO and keywords on MY site. Live and learn.
Hi Dave! I'm glad you enjoyed our product and service - that means a lot to us! And you're right, updating your website to improve your SEO is incredibly important! Keep in mind that building citations with correct and enhanced local listings plays a crucial part in your local SEO. I always recommend coupling that with Yext, as they go hand in hand. Regardless, if down the road there comes a time where your interested in managing your local listings through Yext again, just give us a call and we'd love to give it another go!
I found several sites that I never signed up for or submitted my company's listing to that had incorrect information - a fax number listed as my main and only phone number, a phone number that didn't exist, an address that we hadn't had in over 15 years etc. When I approached each company to correct or remove an incorrect listing - which I never authorized to begin with, I was usually unable to submitt my corrections directly and instead was directed to YEXT to fix. Oh yes, YEXT will be happy to fix all the incorrect listings that they posted to begin with for a King's ransom which renews each year. I am a small business and they have purposely posted incorrect information which I can't correct on my own. This is blackmail pure and simple. Shame on all of you for working there.
We would be happy to speak with you to explain our services. To clear up any misconceptions, Yext does not change business information. In fact, unless we are working directly with a business, we do not have access to change any information for that business that lives online. Yext is just one solution that businesses can use to manage their data across the web, and going through us is not required. Our mission is to put businesses in control of their information everywhere it lives online and provide them with a central source of truth to update their information on search engines, directory sites, maps, apps, etc., in real time. Please feel free to email support@yext.com and we can have someone reach out to discuss further.
Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account... and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard
If I could leave 200 Five stars for Yext, I would. The customer support is beyond on par, and when going out on my own, this was a huge thing to consider. This business makes my life EASY BREEZY, literally.
Thank you for writing a review. We appreciate you sharing your positive experience. Thanks for being a great customer!
Called to check on my service, and it was perfect timing because I had a couple of questions and things I needed help with anyway. My account manager quickly and easily answered my questions and turned me over to IT support who just as easily fixed another issue I had with my website. I have been extremely impressed with EVERY aspect of Yext from the product itself to the people who represent it. :) You all do an AMAZING job and I am BEYOND THRILLED with your service! Thank you, thank you, thank you... from the bottom of my heart! We have received numerous compliments on our increased social media presence (COMPLETELY due to YOU!), and... you have made my life SO much easier! Thank you! :) Keep up the GREAT work! :)
As a yext agency partner we use yext for all of our clients and everything works great! We've tried other providers but your service is the best by far.
Thank you for the review! We are happy to hear that Yext is helping your clients. Thanks for being a great partner!
At Yext, they stop at nothing to make sure you meet your goals, attract new clients, and capture the best value in online marketing. Customer service is top notch!
Thank you for the review, Jason! We are glad that you have had such a great experience working with Yext. Our team will continue working hard to make sure your experience exceeds expectations!
The interaction with the trainers has been outstanding. Within day I was able to import in all of my emails and start setting put marketing campaigns.
Thank you for leaving your review, Jaime. We're glad to hear that your training has gone well and that our staff has been helpful in getting your account set up. Great to have you as a customer!
I absolutely love the folks at Yext! They allowed my business to be featured on so many fabulous websites! They are a wonderful group of people to work with!
Austin could not have been more helpful, courteous and professional while assisting me with a follow up on cancellation and refund.
His professionalism led me to reconsider cancelling.
Thank you for writing a review, Kelley. We appreciate you sharing your experience.
Overview
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 27th among Marketing sites.
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Thank you for writing a review, Michelle. We are happy to hear that the Yext Support Team was able to resolve the issue. We'll pass on your review to Ethan. Thanks for being a great customer!