WixReviews 656

I closed my account with Wix this year in May, 2017, and went with Linknow Media, a great alternative. I was happy with Wix, for hosting the site I had until i found out about LinkNow Media. I then closed my account with Wix and transferred my data and domain access to the other company. On July 29th at 07:42 am, I received an automated email titled, 'Your premium plan for (my site), will renew soon.' At 07:55 that same day, (13 minutes later), I received another email from WIX stating, "Your premium plan will be canceled". With no further emails received on my end, I noticed a $149.00 charge on my account on 12/22/17, from WIX.COM********. I tried to contact their company this morning on a Saturday, but they are only open M-F. I have since contacted my bank and filed a dispute against that transaction. I find it very dirty / fraudulent for a company to inform you that your account will be canceled, (months after I canceled it over the phone), and then make an unauthorized charge to my account. They did not even have the courtesy to send me an email stating the charge was made against my account for the renewal. To me, I find this to be a dirty tactic as well. These are the facts. You decide whether they are worthy for your business or not.

I was delighted to have the opportunity to purchase premium "services"? I add the question mark because you pay your fee and forget about anybody at wix responding to your requests for assistance. In other words, pay but do NOT expect live help from wix.com. They will simply refer you back to their so-called "help pages" which are not helpful at all. NO SERVICE after the "sale"! Once you pay, you're "on your own". Then why purchase "services" if you get NO services? I asked for either my refund or HAVE SOME BODY CALL ME! Anybody want to guess which one comes through? I'd prefer the call and help, but frankly it does not appear that they want to waste their time with a paying customer. Very sad. Very disappointed.

I've been a Wix Customer for over 3 years. At first they provided OK customer service by answering their telephones. Now they don't. I have two websites with them they our company uses on a regular basis for inputting client records, forms and more. We are a Lead Generation business with several clients.

The websites are paid in full for the whole year. A day ago, I tried to log into the account and G-Suite emails and could not. Only to learn after several emails that I was purposely locked out of the account by a Wix Administrator. They told me I owed them $325.00 for late fees.

LATE FEES? Whose ever heard of that for a prepaid account that they've been paid in full for. I asked for an explanation and they won't email me or call me after several attempts. I don't know what is going on with that company but it's pretty fowl.

Our livelihoods count on our websites. I think they are trying to sabotage and discriminate against us. Why would they lock us out of our account and not notify us.

It's illegal and were suing them for everyday we loose work!

DON'T USE WIX. THERE ARE BETTER COMPANIES WITH BETTER SERVICE! COMPANIES LIKE THIS WILL ULTIMATELY FALL!

If you have a problem they will never help.
If you pay for premium and have a problem and want a call back forget about it.
Worst customer service ever period.
A complete joke all of the great reviews are them posting them.
Had problem and cancelled 5 months after purchase and guess what they can not dispute because they have no customer service. When you pay for it you expect it, where ever the heck you are really located PERIOD.

I absolutely love the Wix website builder. All their different designs are beautiful to look at and easy to adapt to your own requirements. People should appreciate how much effort and skill Wix put into making this service available. For my part I use it as an artist's portfolio to share pictures of my paintings and photo-artworks with my old friends at Mansfield Art College and the Royal College of Art. The colors of my paintings and photo-artworks are accurate when they are uploaded to the Wix website, and they are well supported by easy-to-use written text. The page layout design is well organized and allows me to display my paintings so that viewers can access them with no difficulty. As an example just take a look at my own portfolio (http://davidpoyser.wixsite.com/portfolio). It's not a business, just a really professional way of sharing my pictures. As an artist I do appreciate good design and Wix certainly provides that.
David Poyser artist.

Have you ever been billed unexpectedly or too much on wix?

We recently had tried out one of their ecommerce premium features as a monthly trial only to find out that they were continually billing the credit card... ILLEGALLY.

After contacting them (poor customer service) we were told they won't issue any refunds for the extra months even though the last month was 3 days after being bill and they are "supposed" to offer a 14 Day Money Back GUARANTEE... also ILLEGALLY not honoring such.

We subsequently contacted an attorney in California as they're also based there. He took a look at the site and the billing layout and the following was determined:

The Automatic Renewal Law of California (ARL) which deals with the Business & Professions Code (Sec *******) states that it is UNLAWFUL to:
1) "Fail to present the automatic-renewal offer terms in a clear and conspicuous manner before the subscription..."
The clear and conspicuous requirement means that the clause must be easily discernible from surrounding text so that the consumer is likely to see it. An example of a clear and conspicuous renewal clause is one where the provision has a descriptive heading or appears in a larger font, capitalized, and/or in bold print.

2) Unlawful to: "Charge the consumer for an automatic renewal or continuous service without first obtaining the consumer's affirmative consent to the agreement containing the automatic-renewal offer terms;"

Both of these WIX is in clear violation of and we were advised to contact first the Federal Trade Commission (FTC) and file an official complaint, failing that we have the full right to pursue it legally.

DO NOT ALLOW WIX TO CONTINUE ILLEGALLY BILLING YOUR ACCOUNT!

If you see ANY unauthorized billing activity, IMMEDIATELY make not of it and report it to 1) your bank, 2) file a complaint at the Federal Trade Commission, 3) seek legal representation depending (on the amount)

I feel like since this company doesn't want to help and are running a scam on the people that it's time for some pay back. I know they could care less about these comments because very few people will see them and lawsuits will never happen, so I feel like hitting them where they hit us. (On the add market) I own two very big YouTube channels (one of the them is Planet X Daily News) that total in all over 500,000 subscriber's and I plan on putting up a scan of these comments for awhile at the beginning of each video, I don't believe that's enough to really hurt them so I'm currently in the process of bidding on enough time slots on YouTube to really put a damper on their scam (also website adds as well). I can assure you guys this will hurt their business like you wouldn't believe and bring fourth more victims and it will snowball from there. I started a Wix site (Daily X Files) and I put all this work in it just to find I cannot even find it online googling the exact web address. In conclusion, Wix you did well and enjoy your money but the buck will be stopping soon.

Creating the website was simple and easy. When I bought the premium plan to have my own domain and gain more traction towards my website, I was really annoyed. Once you buy the plan, they have a bunch of hidden stuff that you also need to buy in order to grow your website. You have to pay an extra $5.00 a month to have your website searchable on google. The 50,000 emails per month that they say you get is on you to do it. You have to MANUALLY send 50,000 emails if you're capable of doing that. They don't do anything big for you besides give you your own domain. DON'T WASTE YOUR TIME CREATING A WEBSITE HERE.

I tried their free trail site to build my website but their software didn't work at all. I wasted a week. Now I am trying to cancel the account but WIX customer service does not answer your call. There is only recording to go to WIX wesite. You can't even leave a voice3 mail. This kind of business practice must not be tolerated. I am going to complain to CONSUMER AGENCY. Their website Q&A How to Cancel site only talks about Upgrading your account to Premier account before canceling your account. There is not way to cancel your account once you sign up WIX.COM. Could someone help me how to reach WIX customer service to cancel my account?

Wix is obviously designed to create websites. That's great and all until you realize that the domain they supply you is bulky and unappealing. The site offers you the option of changing the domain name for $15 (Plus an additional $9 if you're interested in the added security options). My total domain totaled to be $25. But hey, what do you expect from a free website?

I bought my domain and thought, "Sweet! I now have my own website!"

WRONG. That payment simply reserved the domain for me. In order to activate it online, you had to purchase a seperate premium monthly plan which you would expect to come with the domain you purchased!

At this point, I was completely enraged. I attempted to cancel my domain, however, Wix was one step ahead of me. This was the only transaction that could not be refunded.

Would rate 0/10.